Norvell Todd
Norvell Todd at Crestmont Hyundai

Norvell Todd | Page 2

General Manager

Crestmont Hyundai

2961 Center Road
Brunswick, OH 44212

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4.6
73 Reviews

Dealership Experience

1 yr, 5 mos

4.6

73 Reviews

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73 Reviews of Norvell Todd

August 28, 2025

Dealership Rating
Employee Rating

Bought and serviced my car here for service and it was a very easy and pleasurable experience. Recommend the whole team here. Thank you William in service (manager) and Mike santone (sales manager) for maki More

by natehbusiness95
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trey Keyes , William O'Dell, Michael Santone

August 24, 2025

Dealership Rating
Employee Rating

Really impressed with vast car selection at this dealership!! Justin was so helpful in making a great deal for me!! A++++ More

by janealice
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Brown

August 14, 2025

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Employee Rating

The process was easy throughout the purchase and Andre was a pleasure to work with. Andre was straightforward and honest about condition of the car which made the experience at Crestmont. More

by eevollmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andre Vaughn

August 10, 2025

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Employee Rating

My salesman Ron Jewett was a 5! Helped me get into the car i wanted and took alot of time orienting me to all the workings of the vehicle. A great experience More

by burninbeads
Recommend Dealer
Yes

Other Employees Tagged: Norvell Todd

August 10, 2025

Dealership Rating
Employee Rating

I have bought 2 cars here. Both times there was a bait and switch process. I was promised a vehicle and signed a contract but then told they couldn’t honor that contract. The More

by christensenjoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joe Yun, Ed Koziol

Aug 11, 2025

Crestmont Hyundai responded

I would like to appologize for your recent experience. The government tax credit is extremely confusing. We still have not figured out why the vehicle you chose does not qualify. It came from another dealer so I don't have all of the information. There were some vehicles that originally did not qualify but then were given new monroney labels to show that they did qualify. Because it was not our car originally Ido not know the reason why it doesn't qualify. When you do the final paperwork you have to go to the government website and fill out the information that prints with your dated contract. It takes a lot of time so finance usually does it the morning of. So the morning you were supposed to pick up the car we went on the site and it said "This VIN does not qualify." So I told the salesperson that we could try to make one work that was here or if it did not work we would try to locate an additional car from another dealership that would work. Again I am extremely sorry If there is anything I can do to help with the problem feel free to contact me directly. 330-225-0011 Thank you, Norvell Todd - General Manager Lastly, I thought they already replaced your door panel but i will get with Joe and make sure it has been done.

August 04, 2025

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Employee Rating

A good dealership to deal with. The car purchased by me was very well prepared More

by vjulka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Yun, Ed Koziol

July 29, 2025

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Employee Rating

Everything felt very straight forward, I did not feel like there were hidden costs that I was going to get hit with at the end of the deal. More

by mlz200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nader Solimon

July 20, 2025

Dealership Rating
Employee Rating

They were very friendly, accommodating, and informative in their dealings with us. We would definitely recommend this dealership. More

by sherripetry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 14, 2025

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Employee Rating

Staff was knowledgeable of the product and willing to answer any questions. Overall both sales and finance were pleasant. More

by josephschaller6811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Hull, Jakob Bogucki

July 12, 2025

Dealership Rating
Employee Rating

Great management. Need to improve the waiting area. It was a good experience, we will be back More

by wmb.dvm
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Aslan

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