OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso | Page 36

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.6
379 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

379 Reviews

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379 Reviews of OC Cardoso

September 14, 2021

Dealership Rating
Employee Rating

Ok service they can do better with customer service but all in all ok Hopefully next visit will be better More

by marythetwin1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 28, 2021

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. Could you give us a little more information about your visit, specifically the customer service aspect? Feel free to email us at dhill@martin-chevy.com or call our service manager, Duane Hill at 815-459-4000. We hope to talk to you soon! - Martin Chevrolet

Sep 15, 2021

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. Could you give us a little more information about your visit, specifically the customer service aspect? Feel free to email us at dhill@martin-chevy.com or call our service manager, Duane Hill at 815-459-4000. We hope to talk to you soon! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

They are the best at being there when you need them... And so professional and courteous... More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Nichols

Sep 14, 2021

Martin Chevrolet responded

Felicia, We're pleased to know we have been able to exceed your expectations and really help you out! If you need further assistance, please don't hesitate to give us a call or stop by! Thanks for the great review and drive safe! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

Took care of a small blemish on the roof rack. Paint was chipping and it had never been used. Owner called in his touch up guy and had it fixed, no charge for our continued patronage to being customers More

by weeldavid927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Hoyland, Duane Hill, Ralph Stalesky, James Dunn , Aaron Grassel, Blake Hill, Brad Nichols

Sep 14, 2021

Martin Chevrolet responded

David, Sorry that you ran into a snag with your new roof rack but thank you for giving us the opportunity to "continue to be fantastic!" We hope everything goes smoothly with your new ride from here on out, but just incase it doesn't, we are always here to help! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

The service guys are great, some services are way to high, some are good prices. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Aaron Grassel, Blake Hill, Brad Nichols

Sep 14, 2021

Martin Chevrolet responded

Tom, It's our commitment to ensure quality customer care as well as friendly and professional service to our guests. Please come see us for any future needs and keep in mind, we are happy to accept competitor coupons if you find a service cheaper somewhere else! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

They did a good job replacing the headlight but bent the license plate with the car wash. More

by challyn.hyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Martin Chevrolet responded

Challyn, Thank you for your feedback. Sorry to hear about the license plate! Next time you are in the neighborhood, swing on past and we are happy to straighten in out for you. Thanks again! - Martin Chevrolet

Sep 14, 2021

challyn.hyde responded

The license plate was fixed before I left. Thank you.

June 18, 2021

Dealership Rating
Employee Rating

Great Sales and Service Team! Wonderful experiences over multiple purchases! Real people that listen to your needs! Can't say enough good about this establishment! More

by danhoeft1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Hoyland, Duane Hill, James Dunn , Blake Hill, Steve Miehle, Joel Storm, Paul Baumgartner - 5 Stars

Jul 01, 2021

Martin Chevrolet responded

Dan, We can't say enough good things about you either! We really appreciate the review and the repeat business. Its great to be "your car guys!" Thanks again and drive safe! - Martin Chevrolet

March 06, 2021

Dealership Rating
Employee Rating

Mike was very helpful, awesome, and honest. I will recommend him to anybody I know looking for a new or used vehicle. Thank you Mike! More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Lakhani

Mar 12, 2021

Martin Chevrolet responded

Jeremy, Congratulations on your new vehicle! We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree. Thanks for the wonderful review, we will be sure to pass along your kind words about Mike to the team! - Martin Chevrolet

January 29, 2021

Dealership Rating
Employee Rating

Dealership is friendly and helpful when leasing a car. Ryan was great. He is friendly, personable and conscientious about his job. Steve Miehle is also very friendly and helpful More

by Marejg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky, James Dunn , Aaron Grassel, Ryan Kaufman, Steve Miehle, Brad Nichols

Feb 02, 2021

Martin Chevrolet responded

Congratulations on your new Chevrolet! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. Thanks again and enjoy your new vehicle! - Martin Chevrolet

October 27, 2020

Dealership Rating
Employee Rating

My current Chevy Silverado was hitting the ten year 200k point of its career and I decided it was time to contact my guy Ed Mouton at Martin Chevy and see if they had any trucks on the lot. I was told they More

by Rick Porter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, Ed Mouton, James Dunn , Aaron Grassel

Oct 29, 2020

Martin Chevrolet responded

Rick, We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Martin Chevrolet in Crystal Lake. We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ed and are so pleased that you love your new Silverado. We wish you many happy miles in your new truck and look forward to serving you for many years to come! - Martin Chevrolet

October 13, 2020

Dealership Rating
Employee Rating

It is difficult to describe my experience with Martin Cheverolet. It is unlike any dealership i have worked with. From management to sales and service there performance was exemplary. They listened, did More

by TR52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Hoyland, Ralph Stalesky, Mike Lakhani , Ryan Kaufman, Steve Miehle

Oct 29, 2020

Martin Chevrolet responded

Thank you so much for your review! We appreciate your time and the extra effort it takes to provide your feedback. It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it! - Martin Chevrolet

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