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OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso | Page 37

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.6
391 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

391 Reviews

Write a Review

391 Reviews of OC Cardoso

September 20, 2021

Dealership Rating
Employee Rating

I’ve always been happy with the service I’ve received here. They have always been knowledgeable, quick, and get my cars fixed correctly. More

by donwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Aaron Grassel

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Sep 25, 2021

Martin Chevrolet responded

Don, We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day! - Martin Chevrolet

September 16, 2021

Dealership Rating
Employee Rating

Dealer started my car and took in for dead battery ..Did not tell me test result on battery, but replaced so I assume battery w as no good. More

by BILJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 24, 2021

Martin Chevrolet responded

Thank you for the great review. We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

Ok service they can do better with customer service but all in all ok Hopefully next visit will be better More

by marythetwin1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Sep 28, 2021

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. Could you give us a little more information about your visit, specifically the customer service aspect? Feel free to email us at dhill@martin-chevy.com or call our service manager, Duane Hill at 815-459-4000. We hope to talk to you soon! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

They are the best at being there when you need them... And so professional and courteous... More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Nichols

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Sep 14, 2021

Martin Chevrolet responded

Felicia, We're pleased to know we have been able to exceed your expectations and really help you out! If you need further assistance, please don't hesitate to give us a call or stop by! Thanks for the great review and drive safe! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

Took care of a small blemish on the roof rack. Paint was chipping and it had never been used. Owner called in his touch up guy and had it fixed, no charge for our continued patronage to being customers More

by weeldavid927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Hoyland, Duane Hill, Ralph Stalesky, James Dunn , Aaron Grassel, Blake Hill, Brad Nichols

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Sep 14, 2021

Martin Chevrolet responded

David, Sorry that you ran into a snag with your new roof rack but thank you for giving us the opportunity to "continue to be fantastic!" We hope everything goes smoothly with your new ride from here on out, but just incase it doesn't, we are always here to help! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

The service guys are great, some services are way to high, some are good prices. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Aaron Grassel, Blake Hill, Brad Nichols

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Sep 14, 2021

Martin Chevrolet responded

Tom, It's our commitment to ensure quality customer care as well as friendly and professional service to our guests. Please come see us for any future needs and keep in mind, we are happy to accept competitor coupons if you find a service cheaper somewhere else! - Martin Chevrolet

September 14, 2021

Dealership Rating
Employee Rating

They did a good job replacing the headlight but bent the license plate with the car wash. More

by challyn.hyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 14, 2021

Martin Chevrolet responded

Challyn, Thank you for your feedback. Sorry to hear about the license plate! Next time you are in the neighborhood, swing on past and we are happy to straighten in out for you. Thanks again! - Martin Chevrolet

Sep 14, 2021

challyn.hyde responded

The license plate was fixed before I left. Thank you.

June 18, 2021

Dealership Rating
Employee Rating

Great Sales and Service Team! Wonderful experiences over multiple purchases! Real people that listen to your needs! Can't say enough good about this establishment! More

by danhoeft1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Hoyland, Duane Hill, James Dunn , Blake Hill, Steve Miehle, Joel Storm, Paul Baumgartner - 5 Stars

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Jul 01, 2021

Martin Chevrolet responded

Dan, We can't say enough good things about you either! We really appreciate the review and the repeat business. Its great to be "your car guys!" Thanks again and drive safe! - Martin Chevrolet

March 06, 2021

Dealership Rating
Employee Rating

Mike was very helpful, awesome, and honest. I will recommend him to anybody I know looking for a new or used vehicle. Thank you Mike! More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Lakhani

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Mar 12, 2021

Martin Chevrolet responded

Jeremy, Congratulations on your new vehicle! We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree. Thanks for the wonderful review, we will be sure to pass along your kind words about Mike to the team! - Martin Chevrolet

January 29, 2021

Dealership Rating
Employee Rating

Dealership is friendly and helpful when leasing a car. Ryan was great. He is friendly, personable and conscientious about his job. Steve Miehle is also very friendly and helpful More

by Marejg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky, James Dunn , Aaron Grassel, Ryan Kaufman, Steve Miehle, Brad Nichols

Report | Print
Feb 02, 2021

Martin Chevrolet responded

Congratulations on your new Chevrolet! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. Thanks again and enjoy your new vehicle! - Martin Chevrolet

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