Omar Martinez | Page 24

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We understand the importance of efficiency, especially when you have a busy schedule to get back to. We're delighted to hear that our team was able to provide you with efficient and effective service during your appointment. Your time is valuable to us, and we're glad we could meet your needs. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you're happy with the service overall, but we're sorry to hear about the premature wear on your tires. mhill@benzelbusch.com mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Nick and Thomas have consistently provided you with great service during your sales and financial transactions. We understand that service visits may not always be the most enjoyable, but we're pleased to know that Omar was able to make your experience pleasant and friendly. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that our service team provided you with great assistance in a helpful, professional, and friendly manner. Getting straight to the point without any unnecessary fluff is important to us, and we're glad that approach resonated with you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with Mercedes-Benz of Orange County has been consistently excellent. From Eric in Sales, Walter and Thomas in management, to Caiya and Omar, our team is dedicated to providing friendly and professional service at every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I'm sorry to hear that you found our pricing to be higher than expected. We aim to provide competitive pricing while delivering top-notch service and quality. Your feedback is important to us, and we'll take it into consideration as we continue to improve our offerings. If you have any specific concerns or would like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with great service from drop-off to pick-up. Providing a seamless and pleasant experience for our customers is always our goal, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that our staff at every point of contact provided you with helpful and knowledgeable service. Creating a comfortable experience for our customers is important to us, and we're delighted that we could achieve that for you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you had an excellent experience with Omar and that he provided you with timely and clear communication regarding any issues found with your car. Warm Regards, Michael Hill mhill@benzelbusch.com