"Long time relationships payoff"
I have a long time relationship with Gili and Toyota, my last purchase was my 7th trade in over 18 years, great people! Angela & Gili made our buying experience comfortable and pleasant, she and Gili make a great team. I especially liked how they went out of their way to get me the truck I wanted with the bells and whistles! I will continue to recommend this dealership and it’s hard working people!
"satisfied customer "
This is my 3rd Toyota Sienna. I love everything about it. I don't really need the size but it doesn't drive like a big vehicle. I loved dealing with J. D. Spruill. He sold me my last van. We did a lot over the phone because he had to find me the color I wanted. Everything went fast, just perfect for me. I also love the service department. I have my favorites there, too. Oscar and Isaac. Everyone is courteous and friendly and professional. Five stars for the Odessa Toyota dealership!
Oil change, tire sensor check. I hate writing reviews. They did the job asked and I was happy. The price of filters and labor doubled since the last change.
Lithia Toyota has always been helpful to me with my Avalons.
I have referred several of my friends to Lithia Toyota. Many of them have purchased vehicles from Lithia Toyota.
I purchased my current Avalon from Justin Slaughter! Justin is my 1st contact when I am in need of purchasing a vehicle.
"Waited over 3 hours on 10-24-13 to be told they..."
Waited over 3 hours on 10-24-13 to be told they didn't have part. The lady said I would have to pay my deductible of $100 so they could order part. I paid that. So I asked if they were open on Saturday and they said yes. Then they said the person working on truck doesn't work on Saturdays. My wife was headed to Odessa the following Monday so I said she would bring back and they said OK. They said how early can she be here and I said she won't be here until afternoon and they said if you bring that late there is no guarantee they will get to it. So, I took another day off work today to bring truck. I got there and they took truck and the guy said the lady I was dealing with was no longer with the company and that I still owed $100 on my deductible. When guestioned why my deductible was another $100, the guy said I Don't Know, but that is what it says here in a very ugly manner. I aked how long and he said not long, so I sat down and waited. Four and Half hours later I went to counter and another lady asked if she could help me. I explained to her I had been waiting for almost five hours and she asked my name. She looked it up and said, Oh its ready!! Why didn't anyone tell me? She just looked puzzled and found the guy I originally talked to. No explanation was given. Will not Come back!! Will tell everyone I know NOT to go there!! Two trips from 160 miles round trip and two days off work to wait a total of 8 hours!!
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