Omid Mortazavi | Page 4

I am writing to share my concern regarding my recent vehicle purchase from your dealership. While the initial communication and negotiation with Tim were positive, after the sale I experienced a complet vehicle purchase from your dealership. While the initial communication and negotiation with Tim were positive, after the sale I experienced a complete lack of follow‑through. Tim had promised to provide a GMC coffee mug and black lettering for my vehicle, but more importantly, he stopped responding to my messages about these commitments and my concerns with the car. The items themselves are not the issue. What matters to me is the principle: when a salesperson makes a promise, I expect professionalism and accountability. Unfortunately, being ignored after the sale has left me with a negative impression of both the salesperson and the dealership. I had been considering returning to purchase another vehicle, but this experience has made me question whether customer care is valued beyond the point of sale. I hope you will take this feedback seriously, as I believe strong ethics and consistent communication are essential to building long‑term customer relationships. More

by goldenchild_0070 Verified Customer Verified Customer

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We had an excellent experience purchasing our new car from Evelyn at Royal Moore Mazda. She was very knowledgeable and thorough, and she was committed to ensuring our complete satisfaction. from Evelyn at Royal Moore Mazda. She was very knowledgeable and thorough, and she was committed to ensuring our complete satisfaction. More

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Amari helped me out with a new Mazda cx-30 and did a killer job getting everything ton quick and easy for me! killer job getting everything ton quick and easy for me! More

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Absolutely the best, guided me all the way. The timely updates regarding the steps was very encouraging The timely updates regarding the steps was very encouraging More

by owinoemmanuel224 Verified Customer Verified Customer

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Purchased a 2017 Jeep Rubicon from Royal Moore Mazda a few weeks back. I knew what I was looking for and scheduled time to meet with Madison for a test drive. She was very friendly, attentive, and great t few weeks back. I knew what I was looking for and scheduled time to meet with Madison for a test drive. She was very friendly, attentive, and great to work with. Ultimately I drove home with the vehicle that day, but had a few items that left me dissatisfied with the purchase and the process. This was ultimately turned around by the great service I received from Tim in the service department and the GM, Omid. Omid reached out to me and took the time to listen to the feedback that I had to share, He truly cared about my opinion with my first purchase at Royal Moore, addressed all of my concerns and righted them. Thanks to this excellent value of the customer experience, I would definitely return and recommend Royal Moore Mazda. More

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Accommodating and very helpful. Patient and worked with us to get the vehicle we really wanted. Patient and worked with us to get the vehicle we really wanted. More

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Overall we had a horrible experience. We live almost 4 hrs away, so all negotiating had to be done over the phone. I first dealt with Jonathan and things started out ok, but I was disapp We live almost 4 hrs away, so all negotiating had to be done over the phone. I first dealt with Jonathan and things started out ok, but I was disappointed to hear that they are unable to hold on to a car, even with a deposit. I was also told that there wasn't really any wiggle room on the price. However, the morning we were going to agree to a deal, the online price dropped $1,000 (so much for there being no wiggle room). They seemed surprised by the big discount, but agreed to honor the price. It appears they’re so disorganized that the right hand didn't know what the left hand was doing. He said we would talk again tomorrow, but when I called the next day, I found out that he has the day off. Did he forget that he promised to speak with a customer the following day? At this point, they passed me off to the GM Omid. I told him I wanted to move forward but Jonathan left me hanging. Come to find out they can hold a vehicle for a $500 deposit. We drove out there and I took the car to a local mechanic to give it a pre-purchase inspection, even though Jonathan assured me that it would not be necessary. This is when things started to fall apart. The local mechanic found multiple issues that needed to be addressed. When we got back we told Madison all of our concerns. She was nice enough, but after we explained everything she had no empathy for our situation whatsoever. On top of that she was trying to steer us towards some new EV car with some special 3rd party battery that would supposedly “never die.” I didn’t really want to go into battery degradation and how that isn’t possible, so I just got up and stretched my legs. At some point Jesus (introduced as the head of the Service dept) sat down and offered no real way to improve the situation. In the end, we agreed to stay until Monday morning, in hopes that the repairs could be made and we drive the car home. We were told that the service team would get to it Monday morning, some time between 9-10am, whenever the mechanics get in. At some point Madison convinced my wife to fill out some sort of insurance survey. When I pressed her on whether or not this was necessary, she finally admitted that it was optional, something she failed to mention to my wife before she took down all her personal info. Thanks to her, I now get pointless emails from Geico. It is almost noon on Monday and still no update. Since there was no sense of urgency on their part, I took it upon myself to call and get a status update. They were unable to make the needed repairs in time, but said they would drop the car off to us that coming weekend. Once back home, I spoke with a trusted mechanic about all the mechanical issues and they said these were serious red flags and the explanations given to me did not even make sense. At this point, I knew I needed to listen to my gut and so we informed them that we will be backing out of the deal (as was allowed) and we would need our checks returned to us. This is when things get even worse. They accidentally cashed the $10,000 cashiers check issued by my credit union. I was told on 3 different occasions, by 3 different employees (Omid, HJ and Madison) that they would NOT cash the checks until we took possession of the vehicle. There is a phrase for this when a party fails to fulfill their obligation under a legally binding agreement without a valid cause…BREACH OF CONTRACT. Next Omid called my wife with the same horrendous phone connection that he had with me (they can’t afford phones that work properly?) He said that he could cut us a check and then we would pay the credit union back. She told him that this was their problem and he should be the one to figure out how to rectify the situation, instead of making it our responsibility. He dealt with the credit union and then he had the audacity to complain that it was difficult to get a hold of the loan officer. More

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Omid, Christian, and the rest of the team made the transaction so easy! I live 4+ hours away so my deal was done remotely for the most part. They went above and beyond on the vehicle pricing, gave m transaction so easy! I live 4+ hours away so my deal was done remotely for the most part. They went above and beyond on the vehicle pricing, gave me a very fair offer for my trade-in, and their communication was top-notch. I cannot say enough good about my experience. More

by Sarah K. Verified Customer Verified Customer

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Royal Moore Mazda made our purchase very easy. We negotiated the price with Omid ahead of time so everything went fast and smooth. Amari's knowledge and professionalism made the experience very We negotiated the price with Omid ahead of time so everything went fast and smooth. Amari's knowledge and professionalism made the experience very pleasant. Ask for him! More

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Amari was very knowledgeable about Mazda’s and different car makes in general. He completely understood what car I was after and the deal I wanted, and he, along with general sales manager Omid, helped ensu car makes in general. He completely understood what car I was after and the deal I wanted, and he, along with general sales manager Omid, helped ensure that I got that deal. Thank you all so much! More

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