Orlando Casale
Orlando Casale at Mercedes-Benz of Orange County powered by Benzel-Busch

Orlando Casale | Page 6

Service Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

Contact Me
4.7
130 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

37 yrs, 1 mo

Specialties & Trainings

Career Development and NADA Professional Management Series, Parts and Service

4.7

130 Reviews

Write a Review

130 Reviews of Orlando Casale

September 14, 2025

Dealership Rating
Employee Rating

It’s always a pleasure to take the car to Mercedes-Benz. Orange County. Very nice very knowledgeable. my needs and makes everything happen. He’s the best for the past five years I am very happy with the ser More

by KEBURGOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

August 30, 2025

Dealership Rating
Employee Rating

I reside 8 miles from this dealership and am very pleased that I can depend on all the staff to service my 3 sprinters. More

by ARTISANSHIPPING10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

August 24, 2025

Dealership Rating
Employee Rating

Excellent service as always They picked up my car and dropped it off just great thanks More

by Labbella01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

August 15, 2025

Dealership Rating
Employee Rating

My car was serviced as promised and the loaner car was perfect. The repairs were done quickly and correctly and communication regarding the status of my car was excellent. More

by MERCURIOANTHONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Pauletta, Omar Martinez , Chris Taccetta

August 14, 2025

Dealership Rating
Employee Rating

Very accommodating, I was offered same day drop off service. Fast turnaround of 3 days. Overall great experience! More

by nissar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alix Grubbs, Sam Sierra, Reputation Management, Benzel Admin, Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita, Mark Webster

July 27, 2025

Dealership Rating
Employee Rating

Orlando and everyone at this dealership gave me great service and were kind and helpful. I dintnlive close to this dealership but I had no worries in leaving my car there with a loaner vehicle. Thank you More

by Debbie g.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Pacetta, and service advisor and Dave too!

July 26, 2025

Dealership Rating
Employee Rating

Beautiful dealership with friendly service was great service. Wish it was closer to my home. More

by TJFIEDLER66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita

July 18, 2025

Dealership Rating
Employee Rating

The dealership did an amazing job of taking care of of a prior issue I had and provide great service. Detailing my vehicle and handling resurfacing my rims. Thanks much More

by hinch15_77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alix Grubbs, Sam Sierra, Reputation Management, Benzel Admin, Omar Martinez , Scott Bateman, Scott Cruver, Frankie Devita, Mark Webster

July 13, 2025

Dealership Rating
Employee Rating

From start to finish,Everything was handled with excellence! All dealership members treated me like family! More

by KJWATSON008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan, Emari, Ron

July 09, 2025

Dealership Rating
Employee Rating

Excellent service center for your Mercedes Benz vehicles. Friendly & helpful staff that will assist you with all your service needs. More

by pjm67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

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