Orlando Casale | Page 5

Thanks so much for the loaner vehicle. I appreciated Emari. Keep up the good work!!!!! I appreciated Emari. Keep up the good work!!!!! More

by AMUNGIN1 Verified Customer Verified Customer

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Great dealership and great staff’s Omar is a great guy who goes above and beyond to make sure the customer is satisfied!. The staff try there best to set me up with a loaner car. Great service who goes above and beyond to make sure the customer is satisfied!. The staff try there best to set me up with a loaner car. Great service More

by mrs.redjag ( Hazel James) Verified Customer Verified Customer

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Everyone I’ve met has been friendly and more than helpful. The service was performed quickly and professionally helpful. The service was performed quickly and professionally More

by DOKDMENTO Verified Customer Verified Customer

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Omar was very disrespectful towards me during a 3-way conference call with car shield. He was trying to get my approval to move forward with repairs without giving me the estimated costs of the repairs. conference call with car shield. He was trying to get my approval to move forward with repairs without giving me the estimated costs of the repairs. When I asked for the numbers, Omar was ill-prepared and was then tallying each line item from memory, he completely forgot about one of the items and the representative from car shield pointed it out, which means a pro forma invoice was not generated or any prior calculations done. Whenever I would ask Omar for labor costs or parts costs, he would ignore me and continue with his spiel. At a few intervals got snappy. When I realized he was intentionally ignoring my questions, I started repeating the question, because I wasn’t going to agree with repairs unless I have the numbers. I even asked him if he was okay, whenever the Car Shield rep asked a question he would stop find out and answer immediately. So that told me he knew better, it was just a lack of respect for me. I will never deal with him again, when Scott was my service rep, he was very respectful, clear and responsive. He kept me in the loop, he was never belittling or condescending. If Omar has a problem with other races then he should not be in the service industry…seek help if necessary. But I do not believe Mercedes Benz of Orange County condones this kind of behavior, based on my previous experiences with Scott. I was going to let it go and take my business elsewhere, but the idea that this might not be his first time doing this, it is only right to bring it to someone’s attention. I am personally disappointed in myself for allowing him to make me react in a back and forth manner, because he failed to take responsibility or acknowledge his actions. It was absolutely my worst experience since dealing with your company. More

by ERIC.CUNNINGHAM2021 Verified Customer Verified Customer

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Great dealership with great service/people in general. Overall above and beyond dealership. World class Overall above and beyond dealership. World class More

by S.thezan Verified Customer Verified Customer

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Emari was wonderful very knowledgeable and showed me how much I saved buy pre buying the service package. Outgoing and on point. much I saved buy pre buying the service package. Outgoing and on point. More

by MICHAEL10940 Verified Customer Verified Customer

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A little bit of a wait but, Omar was polite and a real nice guy and I got to eat bagels and coffee and watch TV in the lounge so all good. Services were performed nicely. nice guy and I got to eat bagels and coffee and watch TV in the lounge so all good. Services were performed nicely. More

by golddentalny Verified Customer Verified Customer

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Everyone at the dealer was very professional and helpful. When i went to pickup the car the receptionist did double duty, welcomed me in an checked me out, which i thought was very helpful. When i went to pickup the car the receptionist did double duty, welcomed me in an checked me out, which i thought was very helpful. More

by Albert Verified Customer Verified Customer

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Roger Pauletta, Joe (manager) & Orlando Service Manager are fabulous!! I could go to a dealership 15 minutes away. BUT instead I drive 1-1/2 hours to go to MB of Orange County. Their Personnel and service are fabulous!! I could go to a dealership 15 minutes away. BUT instead I drive 1-1/2 hours to go to MB of Orange County. Their Personnel and service dept. can't be beat. Everyone is so friendly, professional & knowledgeable about all things Mercedes ha to offer They should be rewarded! More

by EMMA17 Verified Customer Verified Customer

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Organized, professional and prompt. There was no delays. They told me the A service was going to be two to three hours. They were done in that time frame. There was no delays. They told me the A service was going to be two to three hours. They were done in that time frame. More

by EOGARBA Verified Customer Verified Customer

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