Orlando Dranguet | Page 13

Outstanding They do a great job from beginning to end great product knowledge and great eager to do the right thing.theier friendliness is contagious and honest They do a great job from beginning to end great product knowledge and great eager to do the right thing.theier friendliness is contagious and honest More

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Warranty Repair(s) Scam I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes I wouldn't ever and don't recommend either the purchase or any sort of vehicle repair servicing at this Mercedes Benz dealer and I warn this Mercedes Benz dealers (Benzel Busch Mercedes Benz, Located in Englewood, NJ) current and prior customers to fictitious warranty repairs that were perform. I have confirmed the false repairs of the following three systems in my vehicle which were found suppostly by there technicians with another Mercedes Benz dealer & all were confirmed 100% that these issues never existed or were actually performed during a routine vehicle oil change service (A Service) being performed on my vehicle which was considered as an normal act of an vehicle inspection during its warranty coverage timeline period. The following (3) three were the false repairs, 1st. Transmission fluid leak which never existed 2nd. Knocking noise over bumps, which I would of heard myself (Since I drive the car everyday) and last but not last... 3rd. Left front (Driver)seat noise/squeak while driving..?? I can guarantee you that I would of confirmed all and any of the (3) three fictitious repairs/complaints myself and would of suggested repairs during the drop off/pick up service repair write up time. I had this issues inspected by another Mercedes Benz dealer and it was confirmed for 100% that the repairs were NEVER performed. If this privately owned franchise Mercedes Benz dealer (Benzel Busch) can perform this scam on its own people of Mercedes Benz of North America Corporation then you can only imagine what scams and rip offs are being performed on the general public walking into there doors from the sales department down to there Service & Parts departments Stay away More

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Excellent Sales and Service Department I have leased a vehicle from them in 2012 and right from the beginning, the minute we walked into the showroom and till the deal was completed we had I have leased a vehicle from them in 2012 and right from the beginning, the minute we walked into the showroom and till the deal was completed we had great experience with our sales person, sales manager, finance person and everybody else involved. At no time we felt any kind of pressure, any sales gimmick or any other tactic that some other dealers are known to use. Sales manager actually went an extra yard when they were not able to deliver our vehicle on the day it was scheduled due to hurricane Sandy. I have taken vehicle to them for service issues and every time I have received courteous, professional and friendly service. People really go out of their way to make you comfortable and explain in plain language what the issues are. I will recommend this dealer to everyone. More

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