Oscar Kienou | Page 2

Diana was extremely helpful and efficient. She is amazing. Treats you like family. Wonderful experience She is amazing. Treats you like family. Wonderful experience More

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On March 26, 2026, I contacted Diana and started the paper work for a vehicle. All morning while at work. Diana proceeded in getting everything needed to make sure I had a fast turnaround when i got to paper work for a vehicle. All morning while at work. Diana proceeded in getting everything needed to make sure I had a fast turnaround when i got to the dealership. When I got to the dealership I all had to do was work on a few particulars and in less than 3 hours I had a brand new 2026 Hyundai Tuscon. Diana was on point made sure I had plenty of water. Had the car wash and detailed and even took it to off shipping mode. She even stayed an extra hour after she was suppose to leave and made sure I left with my car. You have a forever customer as long as you are working there. More

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I was well received by Diana Aponte. Who worked with me until I finally decided which car I was taking home. I walked in undecided but she helped me 100%. Who worked with me until I finally decided which car I was taking home. I walked in undecided but she helped me 100%. More

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The dealership is spacious with up to date car models but the star of my transaction on 2/14 was my sale rep Diana. I usually hate going to dealerships due the shark mentality sales reps have but Diana wa the star of my transaction on 2/14 was my sale rep Diana. I usually hate going to dealerships due the shark mentality sales reps have but Diana was beyond sweet , knowledgeable and she made my autistic son & very spunky daughter feel welcomed. That made me feel calm to make a decision to buy. Diana walked my husband & I through all the prices and packages without forcing us to buy. She understood that we had a budget & needed to stay in our range. I felt like I was talking to a family member Instead of a sales rep. we need more people like Diana in these positions that don’t just want your money but actually care about their jobs and clients. If you need a car I suggest you ask for Diana!!! She is there to make lasting connections. I also want to give thanks to the maintenance crew & Oscar the manager !!! they were very helpful. More

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Both times that I went the customer service was more than a five star thanks to Ezequias and team. They care about you and make things happen. a five star thanks to Ezequias and team. They care about you and make things happen. More

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I am happy to recommend this dealership to friends and family, because of their professionalism. Everyone i felt with was” good but Diana stood out as exceptional. She exhibited what I value most in custo family, because of their professionalism. Everyone i felt with was” good but Diana stood out as exceptional. She exhibited what I value most in customer service. Fully competent and above that I believe she cares about what she does and the people she serves. I know this is all “business “ but I only sped my money where I am respected more than the money. I have no hesitation returning to and recommending City World Hyundai. Oscar leads a good team and he makes it look easy, “smooth .” Think what it means for one person, Diana, to “Shine” above all that. Starting at the front desk, thanks to all !!! More

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E. Mateo was one of the most knowledgeable salesman that I’ve encountered. Mateo helped me make a decision after I went in there not really knowing what I wanted. From jumping in and out of different cars, I’ve encountered. Mateo helped me make a decision after I went in there not really knowing what I wanted. From jumping in and out of different cars, Mateo knew all the specs all the details for the cars. Mateo helped me work out a deal with the finance manager. He was patient. He was kind and such a beautiful soul. I highly recommend if you’re looking for a car to go see Mateo he would not disappoint! More

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Thank You, Mateo! FROM 2015 to 2025!! Mateo is friendly, knowledgeable, and very family-oriented. He made us feel right at home, offering thoughtful solutions and s FROM 2015 to 2025!! Mateo is friendly, knowledgeable, and very family-oriented. He made us feel right at home, offering thoughtful solutions and suggestions when it mattered most. We truly appreciated his support throughout the process. Also, a big thank you to Peter, the Finance Manager. More

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Hello! Today was the day I finally got my car, and this milestone was made possible thanks to the incredible support of Oscar Kienou and Ezequias Mateo. Bo Today was the day I finally got my car, and this milestone was made possible thanks to the incredible support of Oscar Kienou and Ezequias Mateo. Both of them are genuine, trustworthy professionals who take the time to answer every question with patience and care. The entire process was smooth, stress-free, and transparent. Ezequias went above and beyond to ensure that I felt confident, satisfied, and ultimately drove away with exactly what I wanted. If you’re looking for a team that truly values customer satisfaction, I highly recommend visiting their location. With people like Oscar and Ezequias, you’ll be in excellent hands. More

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My experience at this dealership was outstanding. From the moment we arrived, Diana, a knowledgeable and well-seasoned sales representative, made us feel welcomed and understood our needs. She took t From the moment we arrived, Diana, a knowledgeable and well-seasoned sales representative, made us feel welcomed and understood our needs. She took the time to listen to both my husband and me, asking questions to help us identify the perfect vehicle for our family. She was able to provide us with detailed information about the vehicle's features and benefits. Diana was very patient with us. Thanks to her efforts, we were able to find a vehicle that suited our family's needs perfectly. She truly is amazing at what she does, and we greatly appreciate her support and guidance. I would also like to acknowledge Yadel and Mykael, from the management team, for their commitment and hard work. You all rock! More

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