Otis Smith | Page 4

There nice people very good business manner n don't waste time n I will recommend them time n I will recommend them More

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Excellent we appreciate the service. Recommend Otis and Mike anytime. They were a big help Recommend Otis and Mike anytime. They were a big help More

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Sales Rep Kelvin was insightful to problem solving when it comes to finding a car that I actually have a need for. it comes to finding a car that I actually have a need for. More

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Got a good deal on my car! It's a great and friendly place to get a car! It's a great and friendly place to get a car! More

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Excellent service , friendly staff, professional. Keep you updated on your service let you know if there is something else needed. Keep you updated on your service let you know if there is something else needed. More

by mspatjordan Verified Customer Verified Customer

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Excellent customer service, reliable service, friendly , speedy service. Professional, clean facility. Keep you updated on service. speedy service. Professional, clean facility. Keep you updated on service. More

by mspatjordan Verified Customer Verified Customer

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DO NOT TRUST THESE SCAMMERS! !! If there was a 0 star I would give them 0. They sold me a car last year while their mechanics were on strike. My car was not checked to make sure i !! If there was a 0 star I would give them 0. They sold me a car last year while their mechanics were on strike. My car was not checked to make sure it was good to sell. So after a week or 2 I contacted them and let them know that the breaks were whistling. They pretended to send my car out to another shop they claimed to be using at the time to have my breaks fixed. After I received my car back I noticed that the noise was gone but the car still was taking a long time to break especially for a car that just received a break job. When I contacted the dealer to find out what shop they sent my car out to and exactly what work was done on it. They told me that they had no record of the work done on the vehicle. That’s very strange because if you’re paying for work to be done you want to verify that it has been done well and have receipt of it in the event something goes wrong and you have to bring it back. Seeing as they paid for this job, so they say, this should have been kept on file along with my other records of work they did on the car. I’m pretty sure they took used break pads with a lil more cushion than the one I had that was completely out and they just replaced it with that and claimed the breaks were fixed. This was enough to stop the noise but it didn’t help the car to break any better. Not too long after my breaks completely were worn down to needing rotor repair that cost me a couple hundred dollars to have done, and this could’ve been prevented. They refused to pay for that break job eleven though they caused it. So i had it done by another mechanic, and immediately felt a difference in the breaking. The breaking was 100% better and actually felt like it should for the first time since i had bought the car which showed me that Nissan did nothing. Also they sold me a car that previously had 3 accidents on it and was worth way less than what they sold it to me for and now when I’m getting it appraised for trade-in the companies don’t want to offer me that much for it. 94 Nissan is a scamming company I wouldn’t buy anything from them. More

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I went in to get a oil change and I expressed how important it was to get out at a decent time because I had to pick my granddaughter up from school . They not only got me in and out they they did it important it was to get out at a decent time because I had to pick my granddaughter up from school . They not only got me in and out they they did it with a smile . I appreciate that they cared about my need and respected my time . I love this dealership. And the are always so professional. More

by Latonya Gardner Verified Customer Verified Customer

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The people was nice the place was clean the service was awesome they keep you aware of what’s going on with your vehicle when you text them the young man was amazing who signed me in for my vehicle to be w awesome they keep you aware of what’s going on with your vehicle when you text them the young man was amazing who signed me in for my vehicle to be worked on thank you More

by laton1967 Verified Customer Verified Customer

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Otis is not my Sales Rep, but I recently had a bad experience with my current Rep and Otis approached me as he saw that I was upset. He helped me get the answers that I needed and showed so much comp experience with my current Rep and Otis approached me as he saw that I was upset. He helped me get the answers that I needed and showed so much compassion for me as a individual. I felt seen and like someone cared about me as a person and not just a sale. More

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