Otis Smith
Otis Smith at 94 Nissan of South Holland

Otis Smith | Page 3

Sales Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.8
115 Reviews
4.8

115 Reviews

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115 Reviews of Otis Smith

May 31, 2024

Dealership Rating
Employee Rating

Everyone was nice and helpful and courteous! Mr Lopez was extremely knowledgeable. Thanks so much! More

by Jnsthmss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Lopez

Jun 07, 2024

94 Nissan of South Holland responded

Your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

May 03, 2024

Dealership Rating
Employee Rating

Glen is new to the service department. The level of service and support he shows, He’s a great asset. More

by Bj.2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Fioretti , Jose Lopez

May 07, 2024

94 Nissan of South Holland responded

We are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Matt Sappenfield Owner Loyalty Manager

April 16, 2024

Dealership Rating
Employee Rating

All employees very professional during service I was updated throughout the process . I would recommend this dealership More

by nik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Tyler Roberson, Taylor McCarroll , Matt Sappenfield

Apr 18, 2024

94 Nissan of South Holland responded

Hi Nik, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Matt Sappenfield Owner Loyalty Manager

March 07, 2024

Dealership Rating
Employee Rating

I want to thank Otis Smith, for his wonderful service and the other employees as well. Excellent customer service with everyone you meet. You always get a smile and they will get you something to drink like More

by avant,angela3650
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Oladiji, Tyler Roberson , Jose Lopez

Mar 10, 2024

94 Nissan of South Holland responded

Hi Avant, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

January 16, 2024

Dealership Rating
Employee Rating

Otis is very professional, and patient, and goes above and beyond. Not once did I feel pressured, and he reassured I had time to think about what I wanted to do. I love my vehicle! Wish I could add an More

by Yanet Mendez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2024

94 Nissan of South Holland responded

Yanet, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

December 01, 2023

Dealership Rating
Employee Rating

Great! knowledge and experience with of product. Patience and dedication plus. Fantastic people skills. Wonderful! Customer service attitude, I praise More

by New customer 2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2023

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

August 05, 2023

Dealership Rating
Employee Rating

I always get "service with a smile". The technicians are courteous, knowledgeable & prompt. I have never had a bad experience in any department. I'm a happy 94 Nissan Customer! More

by angelr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2023

94 Nissan of South Holland responded

Hello Angel! I’m so glad you had a nice, efficient service process! We try to make things move along quickly so you can enjoy your car! Thanks for choosing us. Regards, Liz Sappenfield

July 14, 2023

Dealership Rating
Employee Rating

Mike was great! Helped me get in my brand new car and get me in a good situation More

by amccune14
Recommend Dealer
Yes

Other Employees Tagged: Mike Coleman

Aug 08, 2023

94 Nissan of South Holland responded

Your comments mean a lot to us. Our goal is to improve our service to valued clients like you and we will do everything we can to make 94 Nissan of South Holland the best it can be. Regards, Liz Sappenfield

June 08, 2023

Dealership Rating
Employee Rating

Honest, Friendly & Professional. ..service always complete in a timely manner. Parts effecient in recommendations/explanations. Sales reps always available willing to find & assist i More

by 17735030139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

94 Nissan of South Holland responded

We're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know! Regards, Liz Sappenfield

May 06, 2023

Dealership Rating
Employee Rating

I often come in for service, but I bought the car with the sales consultant Deshun Jones. He was knowledgeable, helpful, and went the extra mile. The service department has ALWAYS been helpful. This is my More

by pparkslee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Koehler, Deshun Jones, Taylor McCarroll , Jose Lopez

May 10, 2023

94 Nissan of South Holland responded

Pparkslee, your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day! Please come see us again for your first free oil change! Regards, Liz Sappenfield

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