Ouafaa Kouhaila | Page 3

When people talk about buying a car, they usually talk about the vehicle. For me, this journey was about something much bigger—it was about hope, compassion, perseverance, and being given another chance. about the vehicle. For me, this journey was about something much bigger—it was about hope, compassion, perseverance, and being given another chance. Over the past several years, life tested me in ways I never imagined. Health challenges, unexpected job losses, and financial hardships affected my credit and made what should have been a simple purchase feel almost impossible. My credit score reflected some of the hardest chapters of my life, but it never reflected my character, my determination, or my willingness to rebuild. Despite everything, I never stopped trying. I worked hard to pay down my previous auto loan until I owed only $233, traded in my faithful “Old Betsy” for $500, and prayed that somehow the right opportunity would come along. That opportunity came through Executive Kia in Wallingford. From the very beginning, Ouafaa treated me with genuine kindness, compassion, patience, and respect. She never made me feel judged or defined by my past. Instead, she reminded me that I was more than a credit score. She worked tirelessly behind the scenes, communicated with lenders, explored every possible option, and never gave up on me. She even came in on her day off to personally meet me at the dealership and make sure everything went smoothly. That level of dedication and selflessness is something I will never forget. Ouafaa didn’t just help me buy a car; she helped turn a difficult chapter into a new beginning. When I learned that Capital One Auto Finance approved my application, I was overwhelmed with gratitude. Thanks to Ouafaa, the incredible team at Executive Kia, and Capital One Auto Finance, I’m proudly driving my brand-new 2026 Kia K4 LXS. This wasn’t just a car purchase—it was a second chance, a fresh start, and proof that kindness, compassion, faith, and someone believing in you can truly change a life. To Ouafaa and the entire Executive Kia team: thank you for treating me with dignity, patience, and genuine care. Your professionalism and dedication transformed what could have been a stressful experience into one of the most meaningful milestones of my life. I will never forget your kindness or the way you made me feel throughout this journey. Thank you for believing in me when I needed it most. From the bottom of my heart, thank you. — Christine Polanco 🙏🏽💚 More

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everyone who is interested in a Kia please, take the time to see Ouafaa. the lease process that I was done was the easiest one I have ever done, in all the years I have been getting cars, simple and up fron to see Ouafaa. the lease process that I was done was the easiest one I have ever done, in all the years I have been getting cars, simple and up front, made me feel very comfortable everyone is very welcoming and helpful if I could give the 11 Star rating I would. in the first week, people have stopped and ask about the kia Sportage hybrid heritage blue. I mention you need to go to executive kia of wallingford I can't thank them enough., also want to say thanks to Mike and Sean appreciate everyone and looking forward to my next purchase, with you all. Anthony More

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I honestly can’t say enough good things about Ouafaa. I brought my 83-year-old mom in to buy her very first brand-new car, and Ouafaa made the whole experience feel easy and stress-free from start to fin I brought my 83-year-old mom in to buy her very first brand-new car, and Ouafaa made the whole experience feel easy and stress-free from start to finish. She was so patient with us and really took her time showing different options that worked within my mom’s budget. What stood out most was how much care she put into making sure my mom felt comfortable and confident every step of the way. She even sat right in the car with her and walked through all the features so that when my mom drove off, she felt completely at ease. My mom was thrilled, and honestly, so was I. It didn’t feel like a typical dealership experience at all. It felt personal, like we were working with someone we already knew and trusted. I’ll recommend Ouafaa again and again. The reason I keep coming back is because of her. She truly goes above and beyond, and you can tell she cares about people, not just the sale. This was a really special moment for my mom, and Ouafaa helped make it unforgettable. More

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Absolutely the best service and help I ever had. Ouafaa is my agent and she is the real deal. She was able to work her magic and put me in a brand new 2026 kia. Ouafaa is my agent and she is the real deal. She was able to work her magic and put me in a brand new 2026 kia. More

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Everyone I spoke to was amazing. From sales to service to finance. I had a hard time deciding if I wanted to take on a car payment & my sales person, Ouafaa Kouhaila, was MORE than p From sales to service to finance. I had a hard time deciding if I wanted to take on a car payment & my sales person, Ouafaa Kouhaila, was MORE than patient with me. She answered every question I had, even the ridiculous ones. And if she didn’t know the answer she forwarded to me someone who did. Steve & Jorge in finance jumped through hoops to get me every detail I requested. I didn’t get any attitudes or back talk. Everyone was truly professional yet extremely friendly. Ouafaa answered my texts no matter what time of day it was. And Mike… such a gem. It took me almost 3 weeks but I finally went through with my purchase of the Kia Sorrento & I absolutely LOVE IT!! This was my 2nd purchase (the 1st was the Kia Sportage which I also loved) from them & this experience was even better than the first. I will definitely be a lifetime customer. More

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Ouafaa is amazing, excellent customer service, I couldnt have asked for a better experience. Will definitely refer someone to this dealership and especially to Ouafaa. have asked for a better experience. Will definitely refer someone to this dealership and especially to Ouafaa. More

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Great service overall, some hiccups in the beginning of the sale but the experience is still 5 star. the sale but the experience is still 5 star. More

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“Wafa is an awesome woman and sales person. no high pressure no hassles She made my car buying experience a breeze In all the years I’ve purchased cars I have never been Treated so well ! The e no high pressure no hassles She made my car buying experience a breeze In all the years I’ve purchased cars I have never been Treated so well ! The entire staff at executive Kia We’re friendly and helpful FIVE STARS I definitely recommend this dealership 👍🏻😊 More

by BOBBIJ43 Verified Customer Verified Customer

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Ouafaa made my buying a new car experience stress feel. I never felt pressured and she was able to give me everything that I wanted and more .She is fantastic to deal with.Thankyou! I never felt pressured and she was able to give me everything that I wanted and more .She is fantastic to deal with.Thankyou! More

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She went out of her way to make the process easy and seamless! She definitely goes beyond and totally. Make sure her clients are satisfied.. thank you for making the process a great experience for us. I seamless! She definitely goes beyond and totally. Make sure her clients are satisfied.. thank you for making the process a great experience for us. I would recommend her to anyone.. More

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