Owen Long
Owen Long at W&L Subaru

Owen Long | Page 5

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
353 Reviews
4.8

353 Reviews

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353 Reviews of Owen Long

February 20, 2026

Dealership Rating
Employee Rating

Love that they come and get the car and washed it! A plus! Is what i would give More

by marilyn8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

W&L Subaru responded

Thank you for the review! We are delighted to hear that you liked the free car wash!

February 18, 2026

Dealership Rating
Employee Rating

Excellent service that is customer focused. Willing to go that extra mile to go from 'great' to 'excellent'. More

by keythf
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Feb 19, 2026

W&L Subaru responded

Thanks so much for reviewing your experience in our service department! Have a great day!

February 18, 2026

Dealership Rating
Employee Rating

Excellent, from work done, to completion time. Friendly staff, clean dealership. Paint matched perfectly. Will definitely recommend More

by teurich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Kline, Roy Beck

Feb 18, 2026

W&L Subaru responded

Thank you for sharing your thoughts online!

February 18, 2026

Dealership Rating
Employee Rating

Great service! Was helped immediately, everything was explained to my satisfaction. Ongoing communication was excellent. Facility is very well maintained and all st More

by amcullen04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Receptionist I talked to on the phone was excellent as well

Feb 18, 2026

W&L Subaru responded

Thank you so much for the review! We appreciate your business!

February 12, 2026

Dealership Rating
Employee Rating

In and out fast. So far the dash is working as expected since the update. More

by enc1990
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Feb 16, 2026

W&L Subaru responded

Thank you for the 5-star ratings!

February 08, 2026

Dealership Rating
Employee Rating

My car was finished rather quickly. I was well pleased with the results. It was cleaner then when I left it there More

by len382002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

W&L Subaru responded

Thanks so much for the review!

February 05, 2026

Dealership Rating
Employee Rating

Some of the service people are very unprofessional and do not communicate with customers as well as they should they like to take people's money when they know people don't have a lot of money More

by Sharon00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 05, 2026

W&L Subaru responded

Thank you for sharing your concerns with us. We are genuinely sorry to hear that your experience left you feeling unheard and unsupported. Professionalism and clear communication are values we take seriously, and we will be reviewing your feedback carefully so we can address these issues.

February 05, 2026

Dealership Rating
Employee Rating

Excellent service My advisor owen was tremendous. Work was completed as promised in a timely fashion More

by DUCKMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2026

W&L Subaru responded

Thank you for reviewing your experience in our service department!

January 30, 2026

Dealership Rating
Employee Rating

Everyone was very helpful. We were well informed on what was going on and I really liked the video inspection. More

by delliott9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

W&L Subaru responded

Thank you for reviewing your experience in our service department!

January 24, 2026

Dealership Rating
Employee Rating

I'm very timely and professional service and also very high-tech I like how the videos showed up right online More

by Karim
Recommend Dealer
Yes

Other Employees Tagged: Owen Long

Jan 26, 2026

W&L Subaru responded

Thank you so much! We appreciate your business!

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