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Owen Long

Overview Reviews (353) Inventory (692)

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Owen Long

Owen Long | Page 6

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8

353 Reviews

Overview Reviews (353) Inventory (692)

4.8

353 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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353 Reviews of Owen Long

January 24, 2026

Dealership Rating

Employee Rating

They got it done quickly and efficiently to get me back on the road. It was able to be done the same day. on the road. It was able to be done the same day. More

by jneyhard

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Owen Long

Jan 26, 2026 -

W&L Subaru responded

Thank you, and have a great day!

January 17, 2026

Dealership Rating

Employee Rating

I have always had excellent service when using tis dealership. People are friendly and polite. dealership. People are friendly and polite. More

by tks0909

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 19, 2026 -

W&L Subaru responded

Thank you so much for the 5-star review!

January 16, 2026

Dealership Rating

Employee Rating

Very professional and friendly Repairs were great Very easy to deal with/no hassel at all easy to deal with/no hassel at all More

by cambo800

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roy Beck, Keayon Williams, Matt Gilbert, Pete Picciurro

Jan 17, 2026 -

W&L Subaru responded

We appreciate your business!

January 16, 2026

Dealership Rating

Employee Rating

Prompt service . scheduled job done in a short time. The staff was courteous an answered my questions with knowledge. scheduled job done in a short time. The staff was courteous an answered my questions with knowledge. More

by Bigmamma75

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roy Beck

Jan 17, 2026 -

W&L Subaru responded

Thank you so much for sharing your thoughts online!

January 12, 2026

Dealership Rating

Employee Rating

Efficient and accommodating I feel like they are always happy to answer my questions and aren't pushy. happy to answer my questions and aren't pushy. More

by sjmx2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Owen Long

Jan 14, 2026 -

W&L Subaru responded

Thank you for reviewing your experience in our service department!

January 08, 2026

Dealership Rating

Employee Rating

My experience with the dealership was excellent. The staff was friendly, knowledgeable, and never pushy. The process was smooth from start to finish, and I’m very happy with my purchase. The staff was friendly, knowledgeable, and never pushy. The process was smooth from start to finish, and I’m very happy with my purchase. More

by Ulyssesmercado3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Owen Long

Jan 09, 2026 -

W&L Subaru responded

Thank you so much for your business! Have a great day!

January 08, 2026

Dealership Rating

Employee Rating

Very accommodating and professional Was very satisfied with the purchase of my new 2026 forester wilderness with the purchase of my new 2026 forester wilderness More

by dannyneyhard

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Owen Long

Jan 09, 2026 -

W&L Subaru responded

Thank you so much for your 5-star review!

January 04, 2026

Dealership Rating

Employee Rating

Service department is excellent. Sales not a good experience. New young salesman. Needs more training. Sales not a good experience. New young salesman. Needs more training. More

by kash15ski

Verified Customer

Recommend Dealer

Other Employees Tagged: Owen Long

Jan 05, 2026 -

W&L Subaru responded

Thank you for your feedback. We’re truly sorry that your interaction with our sales team fell short. Your comments are important to us, and we will be reviewing this situation directly with the salesperson involved to ensure proper coaching and improvement. Thanks again for sharing your thoughts and have a great day.

January 02, 2026

Dealership Rating

Employee Rating

Very polite and straightforward. Owen was there for any questions I had. I have never been disappointed when dealing with Wand L! Owen was there for any questions I had. I have never been disappointed when dealing with Wand L! More

by stepheng101

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Owen Long

Jan 05, 2026 -

W&L Subaru responded

Thank you so much for sharing your thoughts online! Have a great day!

January 01, 2026

Dealership Rating

Employee Rating

I like that. They came and got my car and they brought it back. They called and left me know different stuff They came and got my car and they brought it back. They called and left me know different stuff More

by cardot

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Owen Long

Jan 05, 2026 -

W&L Subaru responded

Thank you for reviewing your service experience!

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