Owen Long | Page 7

I think W&L Subaru goes above and beyond in their service to their clients! They are always polite and courteous- have never run into anyone there that didn’t have a friendly. The service agents always expl to their clients! They are always polite and courteous- have never run into anyone there that didn’t have a friendly. The service agents always explain what’s needed, what they’re doing and why - and even tell you what can safely be put off - and for how long! More

by Kathy Verified Customer Verified Customer

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Matt listened carefully to my service request. The process was smooth. W&L Subaru always provides top notch service, and the people there treat you like family. The process was smooth. W&L Subaru always provides top notch service, and the people there treat you like family. More

by Bill &Judy G. Verified Customer Verified Customer

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I had the car at the shop 3 times for problems with the console. The technician didn't test his work so the problems continue. I have no idea when the screen is going to change and what it will display nex console. The technician didn't test his work so the problems continue. I have no idea when the screen is going to change and what it will display next. I paid the car off and began shopping for another car. Needless to say I am xxxxxx. More

by Jmacmillen Verified Customer Verified Customer

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awesome service staff is very curious. I am well pleased. The service is excellent. I would recommend W& L to everyone I am well pleased. The service is excellent. I would recommend W& L to everyone More

by krmoi Verified Customer Verified Customer

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They are very pleasant, caring, professional! Like family. This is my second Outback from them Like family. This is my second Outback from them More

by Rlkline1 Verified Customer Verified Customer

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Friendly and professional Everything was done that I asked for in a short amount of time asked for in a short amount of time More

by wddav5 Verified Customer Verified Customer

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Great to deal with. Very up front about vehicles and what they are doing. They also keep you updated on time frames for work being done. Staff is super friendly - but no Very up front about vehicles and what they are doing. They also keep you updated on time frames for work being done. Staff is super friendly - but not fake friendly. Keep up the good work. More

by eileeneustice Verified Customer Verified Customer

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My recent service visit to W&L Subaru was a wonderful experience. I was quickly greeted in the state of the art service lane by W&L Subaru Service Manager Roy Beck. I was offered a courtesy vehicle but I experience. I was quickly greeted in the state of the art service lane by W&L Subaru Service Manager Roy Beck. I was offered a courtesy vehicle but I wanted to stay and check out the facility. Our Subaru Crosstrek was immediately taken back to the service center while I retired to the clean comfortable waiting area. I enjoyed a delicious cup of Bason Coffee while sharing Subaru stories with the other service customers. The waiting area is well stocked with complimentary refreshments. It’s a very pleasant place to get Genuine Subaru maintenance and repairs. They even have a separate secure play area for young children. The W&L Subaru dealership is beautifully decorated for Christmas. I especially liked the lighted polar bear! My service advisor Owen Long kept me updated throughout the service process via text messages and even sent me a link to a video of our Subaru being worked on. While our Crosstrek “Little Blackie” was getting expert care, there was time for checking out the showroom. There are so many exciting new Subaru vehicles available to choose from for buyers who are taking advantage of The Subaru Share The Love Event which is happening now. Within no time, Owen Long presented a comprehensive report for our newly serviced and courtesy washed Subaru. The professional team at W&L Subaru always exceeds our expectations! We are now ready to drive with confidence throughout the winter months. Thank you W&L Subaru! More

by Terence Weston Gill Verified Customer Verified Customer

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Great communication that was clear and punctual. I really enjoyed my techs (Paul Oyster) video and Owen's handling of my cars appointments and work. I enjoy him being my advisor every time and will I really enjoyed my techs (Paul Oyster) video and Owen's handling of my cars appointments and work. I enjoy him being my advisor every time and will continue doing business here. More

by Ricky6 Verified Customer Verified Customer

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I was very satisfied with the service I received on my Forester and the service person explained the additional work that needed to be done before just doing it without my ok. Forester and the service person explained the additional work that needed to be done before just doing it without my ok. More

by JUDYB1950 Verified Customer Verified Customer

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