Owen Suarez
Owen Suarez at Advantage Chevrolet of Hodgkins

Owen Suarez | Page 25

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

4.6
249 Reviews
4.6

249 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Languages Spoken

English English

249 Reviews of Owen Suarez

October 19, 2021

Dealership Rating
Employee Rating

Deceptive, writer was not professional, he was not service grade. I had to take it to my own mechanic even though my vehicle was under warranty to fix a fan problem that they could not fix More

by chasheating
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Oct 26, 2021

Advantage Chevrolet of Hodgkins responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Len Paluch | lpaluch@advantagedealer.net

October 16, 2021

Dealership Rating
Employee Rating

Very bad experience with this dealership soon as I bought my vehicle it gave me trouble the second day took it back and they couldn't help me I had to pay the technician and still didn't get my car fixed More

by FRANCISCO123G78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 18, 2021

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your thoughts and feedback with us, Francisco. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Len Paluch | lpaluch@advantagedealer.net

October 11, 2021

Dealership Rating
Employee Rating

Everyone was knowledgeable and pleasant. Work was done promptly and correctly. Shuttle was convenient and shuttle driver very nice. All in all a pleasant experience. More

by POLFUSEDJU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Julia Harskey, Felipe Alfaro

Oct 13, 2021

Advantage Chevrolet of Hodgkins responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Len Paluch | lpaluch@advantagedealer.net

October 11, 2021

Dealership Rating
Employee Rating

Excellent service writers And advisor was very helpful Excellent service writers And advisor was very helpful in working to solve my issues and help me More

by escsandandtree
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Fabian Murillo

Oct 13, 2021

Advantage Chevrolet of Hodgkins responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Len Paluch | lpaluch@advantagedealer.net

October 04, 2021

Dealership Rating
Employee Rating

Made the appointment a month+ in advance, necessary parts to perform service were known at the time of my making the appointment and I was told would be in stock. I dropped the car off for service early in More

by jens_vinje
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 06, 2021

Advantage Chevrolet of Hodgkins responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Len Paluch | lpaluch@advantagedealer.net

October 04, 2021

Dealership Rating
Employee Rating

Al representatives are excellent professionals and very friendliest Always are taking care of my car and explain me any concerns about time and advance prices More

by Gustavo Munoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro , Rich Hurtado

Oct 06, 2021

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Len Paluch | lpaluch@advantagedealer.net

September 10, 2021

Dealership Rating
Employee Rating

The Service and hospitality was good. Got done 20 minutes earlier than what they said. They also took my 15 minutes earlier than my appointment. More

by Marco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paula Hiller , Rich Hurtado

Sep 13, 2021

Advantage Chevrolet of Hodgkins responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Len Paluch | lpaluch@advantagedealer.net

August 15, 2021

Dealership Rating
Employee Rating

was headed out on vacation when my brand new car started experience some engine issues...Owen and the team put a rush on the parts and got us on our way! More

by jlee.id
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 18, 2021

Advantage Chevrolet of Hodgkins responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Owen and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Len Paluch | lpaluch@advantagedealer.net

August 14, 2021

Dealership Rating
Employee Rating

They have the best device I've ever seen at a dealer and I'm 60. They were polite and very on top of everything. They got me in quick with a broken tail light. More

by SARAHAA1000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Abel Duran, Felipe Alfaro

Aug 18, 2021

Advantage Chevrolet of Hodgkins responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.  Sincerely, Len Paluch | lpaluch@advantagedealer.net

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