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Owen Suarez
Owen Suarez at Advantage Chevrolet of Hodgkins

Owen Suarez | Page 37

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

4.7
423 Reviews
4.7

423 Reviews

Write a Review

Dealership Experience

5 yrs, 5 mos

Languages Spoken

English English

423 Reviews of Owen Suarez

March 02, 2022

Dealership Rating
Employee Rating

Awesome and helpful staff. Always walk out happy and with a purchase. They make sure I’m content with my decision. More

by tinaa186
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Armstrong, Robert Alanis, Felipe Alfaro

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Mar 04, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

February 28, 2022

Dealership Rating
Employee Rating

The dealership was very efficient in resolving my car repairs. Owen kept me informed of the progress. More

by jgheiden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 02, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 25, 2022

Dealership Rating
Employee Rating

Service was great they fitted me in for service without an appointment. I was seen in a timely manner. More

by RODKEL3150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carolina Wetzel , Valerie Tromiczak

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Feb 28, 2022

Advantage Chevrolet of Hodgkins responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 24, 2022

Dealership Rating
Employee Rating

Great Service Great Job! Owen is one of the best. He is very friendly and knows his stuff. More

by lstotts0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 28, 2022

Advantage Chevrolet of Hodgkins responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 24, 2022

Dealership Rating
Employee Rating

Hopefully the work they completed is good. Not happy about the reason 21 Colorado was there. Turns out an electrical connection was already showing corrosion with less than a year on the stree More

by Brianlarkin20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 28, 2022

Advantage Chevrolet of Hodgkins responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 18, 2022

Dealership Rating
Employee Rating

They take the time to explain what you need to have done and the cost More

by DARLENEMUSIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

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Feb 22, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 18, 2022

Dealership Rating
Employee Rating

I replied regarding your excellent service soon after my visit. Please check your files. Thanks! Florence More

by FZFC2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Galbraith

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Feb 22, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 14, 2022

Dealership Rating
Employee Rating

I picked up my vehicle from the service dept. on 2-11-22 only to find the CHECK ENGINE light on. Returned to serv. dept. and they cleared the light up by reconnecting the Mass air flow sensor. Le More

by ramossr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Julia Harskey

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Feb 16, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

Feb 16, 2022

ramossr responded

i explained what happened twice already.. My '14 Equinox was brought in for some service on Mon. 2-7-22. They determined what was wrong with it and contacted Ally to see what work would be covered under my extended warranty. Ally had to send an inspector out to authorize the needed repairs. I was advised by Owen that everything would be covered except a recommended Deep Carbon Cleaning which I was quoted $360 and an Oil Change for $79 beside my $200 deductible. I told Owen to go ahead and do the recommended work. I was advised on Thurs. 2-10-22 my vehicle was ready and I told Owen I would pick it up on FRI. 2-11-22 in the AM.. When I arrived Fri. at around 9:30 AM I was directed to the cashier. I paid for my share, a total of $544.42. ( $200 decuctible and $344.42 for work not covered by Ally. I got the key and went to my vehicle, started it up and that was when my 1st. Check Engine Light came on. I returned to the serv. dept.from the Advantage parking lot. They checked it out and went under the hood, reconnected the Mass Air Flow sensor, cleared the code and I left. I went next door to Sam's Club to get gas and when I started my vehicle the Check Engine Light came back on a 2nd. time. I took it back to the serv. dept. and they checked it again while i waited inside the waiting area. Owen came and told me the MAF Sensor went bad and they would replace it-No Charge to get me back on my way. Found out when I got home by email that hey billed Ally for the MAF Sensor and labor to replace it also. This was very frustating and a waste of my time. I think they should have inspected the vehicle better prior to my coming to pick it up.

February 12, 2022

Dealership Rating
Employee Rating

My experience with Owen in service was hassle free. He listens and aids in settings my service needs More

by copelandmichele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis Reily

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February 09, 2022

Dealership Rating
Employee Rating

My service advisor Owen was fantastic at keeping me informed of the status of my vehicle throughout the service period. Advantage Chevy sent me quotes and an inspection video and pictures to make sure More

by KATHRYN.DALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Feb 11, 2022

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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