Check out Owen Suarez's reviews on DealerRater

February 18, 2022

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Employee Rating

I replied regarding your excellent service soon after my visit. Please check your files. Thanks! Florence visit. Please check your files. Thanks! Florence More

by FZFC2020

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kim Galbraith

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Feb 22, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 14, 2022

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Employee Rating

I picked up my vehicle from the service dept. on 2-11-22 only to find the CHECK ENGINE light on. Returned to serv. dept. and they cleared the light up by reconnecting the Mass air flow sensor. Le on 2-11-22 only to find the CHECK ENGINE light on. Returned to serv. dept. and they cleared the light up by reconnecting the Mass air flow sensor. Left and 10 min. later at Sam's Club next door got gas and CHECK ENGINE light came back on again. Returned to serv. dept.a 2nd. time and they now claimed the Mass air flor sensor was bad. They replaced it and billed Ally for the sensor and labor. Very disappointed wasting my time. More

by ramossr

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Julia Harskey

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Feb 16, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

Feb 16, 2022 -

ramossr responded

i explained what happened twice already.. My '14 Equinox was brought in for some service on Mon. 2-7-22. They determined what was wrong with it and contacted Ally to see what work would be covered under my extended warranty. Ally had to send an inspector out to authorize the needed repairs. I was advised by Owen that everything would be covered except a recommended Deep Carbon Cleaning which I was quoted $360 and an Oil Change for $79 beside my $200 deductible. I told Owen to go ahead and do the recommended work. I was advised on Thurs. 2-10-22 my vehicle was ready and I told Owen I would pick it up on FRI. 2-11-22 in the AM.. When I arrived Fri. at around 9:30 AM I was directed to the cashier. I paid for my share, a total of $544.42. ( $200 decuctible and $344.42 for work not covered by Ally. I got the key and went to my vehicle, started it up and that was when my 1st. Check Engine Light came on. I returned to the serv. dept.from the Advantage parking lot. They checked it out and went under the hood, reconnected the Mass Air Flow sensor, cleared the code and I left. I went next door to Sam's Club to get gas and when I started my vehicle the Check Engine Light came back on a 2nd. time. I took it back to the serv. dept. and they checked it again while i waited inside the waiting area. Owen came and told me the MAF Sensor went bad and they would replace it-No Charge to get me back on my way. Found out when I got home by email that hey billed Ally for the MAF Sensor and labor to replace it also. This was very frustating and a waste of my time. I think they should have inspected the vehicle better prior to my coming to pick it up.

February 12, 2022

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Employee Rating

My experience with Owen in service was hassle free. He listens and aids in settings my service needs listens and aids in settings my service needs More

by copelandmichele

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dennis Reily

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February 09, 2022

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Employee Rating

My service advisor Owen was fantastic at keeping me informed of the status of my vehicle throughout the service period. Advantage Chevy sent me quotes and an inspection video and pictures to make sure informed of the status of my vehicle throughout the service period. Advantage Chevy sent me quotes and an inspection video and pictures to make sure I knew what was going on. More

by KATHRYN.DALY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 11, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 08, 2022

Dealership Rating

Employee Rating

I bought a new vehicle and what a pleasure it was to deal with them. Their staff and customer service was outstanding!!!!! with them. Their staff and customer service was outstanding!!!!! More

by CINDYMARIEBABYBABY98

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Lezak and Manager John.

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Feb 10, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 07, 2022

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Employee Rating

Oil change and tire rotation went very quickly.Very good Oil change and tire rotation went very quickly. Very good service at a very fair price Oil change and tire rotation went very quickly. Very good service at a very fair price More

by ROBERTS12

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 09, 2022 -

Advantage Chevrolet of Hodgkins responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 02, 2022

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Employee Rating

The service representative kept me informed of recommendations and the service status on my vehicle. recommendations and the service status on my vehicle. More

by COLLEENM21

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 03, 2022 -

Advantage Chevrolet of Hodgkins responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 02, 2022

Dealership Rating

Employee Rating

Great customer service in the repair shop. Team was very helpful and attempted to work through warranty issues with me. helpful and attempted to work through warranty issues with me. More

by j.valdes4

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Feb 03, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

February 01, 2022

Dealership Rating

Employee Rating

Great service but they should never promise a time to have you in and out but stellar service otherwise. have you in and out but stellar service otherwise. More

by Lenorajb2014

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Krystal Roberts, Carolina Wetzel , Charles

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Feb 03, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

January 29, 2022

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Employee Rating

Excellent dealership. Always professional and friendly. Very pleasant experience. They make car buying easy. Thank you! Very pleasant experience. They make car buying easy. Thank you! More

by tjpowe80

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dennis Reily, Felipe Alfaro

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Jan 31, 2022 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

Owen Suarez | Page 38

Service Advisor

Advantage Chevrolet of Hodgkins

427 Reviews of Owen Suarez

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