Mike Norton

Super crowded, and shuttle drivers are really fast and changing directions often, The service I was supposed to get was maintenance service and they never reset the computer so I have that on the scre changing directions often, The service I was supposed to get was maintenance service and they never reset the computer so I have that on the screen still More

by jmac1881 Verified Customer Verified Customer

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I love the dealership and have purchased 2 Rav 4s in the last two years but the service dept performed poorly. last two years but the service dept performed poorly. More

by john.bruckman Verified Customer Verified Customer

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Lost my car when I came to pick it up. Took a half hour to get it Took a half hour to get it More

by dvltn.com Verified Customer Verified Customer

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Mike is super kind and communicative. Made me feel welcome and appreciated for my needs. I will definitely return again. Made me feel welcome and appreciated for my needs. I will definitely return again. More

by lisadelsol Verified Customer Verified Customer

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Love this place as they will work with you & budget-more lending options than most. lending options than most. More

by Lynne Sinclair Verified Customer Verified Customer

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The service and convenience of Toyota Santa Cruz is undeniable. From making an appointment to quick attention upon arrival, to follow through, it was smooth. My favorite feature is the availability to undeniable. From making an appointment to quick attention upon arrival, to follow through, it was smooth. My favorite feature is the availability to have your car fully serviced on the weekend. Thank you all so much for making weekend service possible. More

by becadams5678 Verified Customer Verified Customer

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Dropping off the vehicle is very easy. But picking up took longer than expected. I was told 2-3 hours after dropping it off at 7:30am and I didn’t get the vehicle until 1:30…6hrs later. Th But picking up took longer than expected. I was told 2-3 hours after dropping it off at 7:30am and I didn’t get the vehicle until 1:30…6hrs later. They do great service but this really pushed back my time that I discussed with them when I dropped off the vehicle More

by cid.alex.96 Verified Customer Verified Customer

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I usually have great service but this time when my car was returned to me it was covered in bird poop. When I showed my displeasure I was basically told that you could not help it when birds poop. My car was returned to me it was covered in bird poop. When I showed my displeasure I was basically told that you could not help it when birds poop. My car should have been washed before being returned. After complaining though took my car back and washed it. I shirk not have to complaint about something like this. More

by howardmechelle1966 Verified Customer Verified Customer

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Customer service was great! Explained what was going to be done to my car. Offered me a choice of sitting there waiting or taking one of their rides home. Full service.! that’s Explained what was going to be done to my car. Offered me a choice of sitting there waiting or taking one of their rides home. Full service.! that’s what I love about Toyota. More

by garciacf Verified Customer Verified Customer

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poor customer service from the gentleman (I think his name was Mike)... even trued to give me the wrong set of keys and argued with me saying that they were mine... don't I know my own keys? horrible tra name was Mike)... even trued to give me the wrong set of keys and argued with me saying that they were mine... don't I know my own keys? horrible transaction! More

by jrod22 Verified Customer Verified Customer

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