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Pablo Garcia

Overview Reviews (63) Inventory (152)

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Pablo Garcia

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.6

63 Reviews

Overview Reviews (63) Inventory (152)

Dealership Experience

3 yrs, 2 mos

Industry Experience

20 yrs, 10 mos

Languages Spoken

English

Spanish

4.6

63 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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63 Reviews of Pablo Garcia

April 07, 2026

Dealership Rating

Employee Rating

Great service provided in a timely manner. Thanks again for the great service provided in a timely manner. Thanks again for the great service provided in a timely manner. More

by PJS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 07, 2026 -

Santa Cruz Toyota responded

We’re pleased to know our team delivered prompt service for your Toyota Tacoma. Pablo and our technicians appreciate your kind words. We look forward to assisting you again whenever you need us.

April 05, 2026

Dealership Rating

Employee Rating

The staff was very helpful and knowledgeable. Pablo Garcia explained what my vehicle issues were and what they needed to do to resolve the issues. I will continue to go and recommend this dealer Pablo Garcia explained what my vehicle issues were and what they needed to do to resolve the issues. I will continue to go and recommend this dealership for their customer service team as well as their technician team. More

by hwnbananaman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Maciel

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Apr 05, 2026 -

Santa Cruz Toyota responded

Thank you for the five-star review and for recommending our service team. We’re glad Pablo’s clear explanation of your Tacoma’s issues and the repair process was helpful and informative.

March 30, 2026

Dealership Rating

Employee Rating

Have made 2 trips to the dealership for a key fob. Hesitate to make a third trip Hesitate to make a third trip More

by luoar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Mar 30, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less than outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

March 26, 2026

Dealership Rating

Employee Rating

Consistent poor customer service when we bring our car into the service department. Reps are grumpy. We brought our daughter's car in also a few weeks ago and had the same bad experience. into the service department. Reps are grumpy. We brought our daughter's car in also a few weeks ago and had the same bad experience. More

by lwatkins3

Verified Customer

Recommend Dealer

Other Employees Tagged: Pablo Garcia

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Mar 27, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less-than-outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

March 25, 2026

Dealership Rating

Employee Rating

The team worked hard to get the parts we needed in a short timeframe. Fixes were made well. short timeframe. Fixes were made well. More

by adley.harms

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

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Mar 25, 2026 -

Santa Cruz Toyota responded

We appreciate the 5-stars and your business! Come on back to see us.

March 21, 2026

Dealership Rating

Employee Rating

Efficient, it appears everything we needed fixed was done. Car running well. Pablo was professional. done. Car running well. Pablo was professional. More

by Harris-hunterla

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

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Mar 22, 2026 -

Santa Cruz Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pablo met your expectations. Thank you for choosing Santa Cruz Toyota. We look forward to having you as a valued customer for many years to come!

March 20, 2026

Dealership Rating

Employee Rating

Excellent service and communication from the entire service team. Five star, 10 out of 10! service team. Five star, 10 out of 10! More

by twelle40

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 20, 2026 -

Santa Cruz Toyota responded

We’re glad to hear the service team delivered clear updates and took great care of your Highlander Hybrid. Pablo will be pleased to hear your feedback on our communication and service. Thank you for sharing your five star review.

March 18, 2026

Dealership Rating

Employee Rating

Buen servicio Lugar confiable y amable Elegimos toyota porque nos da confianza para nuestro auto porque nos da confianza para nuestro auto More

by makymendez89

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

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Mar 18, 2026 -

Santa Cruz Toyota responded

We’re thrilled you found our service dependable and welcoming. Thank you for choosing Toyota and trusting us to care for your vehicle.

March 15, 2026

Dealership Rating

Employee Rating

Being out of town and towing they were great getting my Tundra back on the road! Tundra back on the road! More

by austin2souder

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Pablo Garcia

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Mar 15, 2026 -

Santa Cruz Toyota responded

We appreciate you sharing your experience. Pablo and our service team were glad to get your Toyota Tundra back on the road quickly while you were out of town. We look forward to supporting you again whenever needed.

March 02, 2026

Dealership Rating

Employee Rating

Great customer service…. but long wait for an oil change, Don’t know if I will want to wait 2 hours again. but long wait for an oil change, Don’t know if I will want to wait 2 hours again. More

by Rob

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hunter Jacob, Mike Norton, Lesly Silva Ramirez

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Mar 03, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to provide feedback on your visit. It was a pleasure having you here, and we hope to have the opportunity to earn your business again.

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