Pam Baker | Page 53

Best Car-Buying Experience Ever My previous experience buying cars involved tense moments of back and forth between me, the sales person, and some finance person in a back room somew My previous experience buying cars involved tense moments of back and forth between me, the sales person, and some finance person in a back room somewhere. At Crews everything went well right from the start, and I kept waiting for the hammer to fall once the numbers were discussed. But the numbers were presented as transparently and as straightforward as the rest of the process had been. When it came time to discuss financing, I met with the finance person face to face and she went over the various OPTIONS I had for financing and payments. Everyone was friendly. Anthony went above and beyond—he even returned my other car whose lease was up back to that dealership and made all the phone calls to the insurance company, etc. The other salespeople were also nice. When I filled out the loan application online, the internet salesperson immediately sent me a personalized email. When I told her I had already spoken to another salesperson, she told me she would tell him I was coming in and make sure he got the message that I'd completed the application. Pam and Anthony were great. I actually hope I run into them outside of the dealership—they were that nice and just real down-to-earth people. I cannot say enough about Anthony, Pam, and Crews Subaru. Not to mention, I love my car! More

Report | Print

Great Experience from Start to Finish I was purchasing a used Subaru for my daughter who is in school in Charleston, and the transaction was handled via the internet, telephone and mail. I was purchasing a used Subaru for my daughter who is in school in Charleston, and the transaction was handled via the internet, telephone and mail. Linda Breedlove did a great job answering my questions and concerns via email and on the phone, Trey Norwood handled the test drive and paperwork with my daughter to her desire, and Pam Baker did a great job of follow up with the sales, licensing and tax paperwork via phone and the mail. A very good experience, and I would recommend Crews based on our purchase. More

Report | Print

I use Consumer Reports as a starting point for all my major purchases and knew going into the process that the Forester was the top rated small SUV according to that magazine (the safety ratings for this major purchases and knew going into the process that the Forester was the top rated small SUV according to that magazine (the safety ratings for this vehicle are through the roof). However, I kept an open mind, looked at (and test drove) a number of small SUVs, but the Forester easily made its way to the top of my list as well. Prior to my purchase, I obtained a 'Car Report' from Consumer Reports - on the Forester - and knew, going into negotiations that (according to the report) the dealership's "willingness to negotiate" was low. As an aside, I had pretty much figured that out from my visits to the dealership....one day there would be a dozen Foresters on the lot, two days later they would all be gone. That said, the report provided a number that was a 'good price' for this particular car. I hate the negotiation process more than just about anything else on this planet and knowing that the willingness to negotiate was low, I was really dreading this one. However, all things considered it went really well and I got a new Forester for a price that was very close to the 'good price' quoted by Consumer Reports. I drove off the lot in my new car 5 days ago and felt like I had gotten a deal. I ended up giving this dealership the highest rating(s) I could because I believed they earned it. Everyone I dealt with was friendly and very knowledgeable about the Subaru products. ( Special kudos to my salesman - Millet Deangles - who even did some work on his day off to try and help me get the particular color I wanted.) At no time did I feel pressured or that I was being taken advantage of. Having personally observed the demand for this particular car, I was delighted to be able to get it for a price that I was comfortable with. More

Report | Print

Ralph was a pleasure to work with. Very laid back and relaxed which helped me out as I HATE buying cars and get quite anxious about the whole process. He was low key, but informative, and made me feel relaxed which helped me out as I HATE buying cars and get quite anxious about the whole process. He was low key, but informative, and made me feel very relaxed about the big new purchase. Had shopped around a bit at other local dealerships and truly chose my Forester partly due to the way that Ralph treated me. More

Report | Print

The Crews Subaru Team made our recent car purchase easier than I could have imagined. Very knowledgeable Team of professionals made car buying experience truly enjoyable! than I could have imagined. Very knowledgeable Team of professionals made car buying experience truly enjoyable! More

Report | Print

In all, my search for the right pre-owned vehicle lasted about 2 weeks. 2 weeks before I was supposed to relocate out of state for a job. I visited 6 dealerships in all, and I am extremely thankful for not about 2 weeks. 2 weeks before I was supposed to relocate out of state for a job. I visited 6 dealerships in all, and I am extremely thankful for not deciding on a vehicle before visiting Crews Subaru. Jerry Peters at Crews knew my situation, and was willing to work with me to settle on the right price. He answered most of my questions, and due to the fact the pre-owned car in which I was interested, which was a Hyundai, not a Subaru, when he didn't have an answer, he was honest about it and brought me over to his desk to research it with me online. I appreciated that. My experience with Jerry was great. He didn't represent the pushy, stalking, or bulldozing stereotype of the typical auto sales associate. He could sense what I was thinking and listened to what I listed as most important. I was impressed enough to confidently recommend Jerry Peters to help anyone shop for their next vehicle. Pam, the finance manager was great as well. She's smart, quick, and runs a tight ship. When my interest rates came in from a few banks, she called one to see if we could do better, and dropped me another 0.5%. She got me out the door with what I could afford down, and the dollar amount I had in mind to spend for my monthly payments. Overall, my experience at Crews was excellent. Good people who will take good care of you. More

Report | Print

Very friendly and professional. Anthony was very helpful getting us the price and options we wanted. Have only had our outback for three days but we absolutely love it!!!!!!! getting us the price and options we wanted. Have only had our outback for three days but we absolutely love it!!!!!!! More

Report | Print

Came in looking for a sporty Subaru (WRX STi or BRZ) and drove away with a BRZ at a great price. Couldn't be happier with the car or the experience. Ralph Hunt and Pam Baker were both extremely helpful, k drove away with a BRZ at a great price. Couldn't be happier with the car or the experience. Ralph Hunt and Pam Baker were both extremely helpful, knowledgeable, and professional. Highly recommend Subarus, this dealership, and both Ralph and Pam. More

Report | Print

When we entered the dealership, we were greeted in a friendly fashion by Anthony. In brief conversation we told him what we were interested in: a Subaru Forrester. Our homework had been done and we c friendly fashion by Anthony. In brief conversation we told him what we were interested in: a Subaru Forrester. Our homework had been done and we came knowing that this particular vehicle was safe, comfortable, and within our price range. Anthony took us on a test run of said vehicle. At this first visit we were not interested in going any further with purchasing the car. We submitted some questions via email which were not answered. We arrived for our next visit with an appointment to have our trade-in car evaluated for pricing. (Not sure who the employee was who did this, but he was receptive to additional information that we had for him regarding our Buick; we believe that we received a fair trade in value). During this visit, some confusion occurred as we had asked for a particular car, color, packages, etc. As there were cars "on the lot" that were not what we wanted, we were asked to consider them for purchase. This was not our plan! Finally, after many "trips" between Anthony and other employees as well as Pam, the car of our choice was placed on order and we made the cash deal (the need to leave a check until our finances were in order(within 72 hours) to insure our "good will" seemed a stretch of confidence from the dealership to us as customers.) The day that we picked up our new Forrester again we were greeted by Anthony and Trey; we took care of the paperwork regarding our trade-in with Anthony. Trey took us through the important features of our car in order that we could drive it from the lot and arrive safely home. His knowledge and ability to answer any and all questions was fine. By his admission, we will have plenty of homework to understand the various systems with which the car is equipped.. More

Report | Print

Mike Gazecki was friendly and seemed to really want to help me find the right car for me WITHOUT pressure. There were no silly games of running back and forth to the manger to try and get a better price. help me find the right car for me WITHOUT pressure. There were no silly games of running back and forth to the manger to try and get a better price. The facts were presented in a professional manner. Pam Baker presented the financial aspect in a very clear presentation. Both were willing to answer any questions that I had. I look forward to having my car serviced at this dealership and trust that I will receive the same quality in the service department as I did in the sales department. I believe their slogan "You have a friend in the car business" is actually true. Thanks Mike and Pam! More

Report | Print