Paris Tato

5+ STAR REVIEW for my sales person, Chris Julien. My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and en My 1 star review is explained after my 5+ star review. My experience with Chris was top notch service. I went in looking for a used vehicle and ended up buying a new one. Chris was a joy to work with as he listened to me a Customer, asked questions the right way, wanted to understand me as customer and what my needs were. Chris took the time to show me features and functions of the vehicle before I left the lot. Chris really made the actual testing driving and buying experience one of the best I have had. In additon to Chris, Andy was also very helpful and Blythe took the time needed when I picked up my tags. Both Andy and Blythe should also get a 5 star. This part of the review does not reflect my excellent experience with the Sales Person. Be weary of the the trade in process if you owe on the vehicle. Three weeks later I still have the loan in my name and still fighting the process to get this resolve. I have spent too many hours dealing with poor customer service. I have been on the phone every day, emailing and was made promises multiple times that this would be resolved. At this point, my kindness and patience seem to allow them to believe I was okay with the delay. So then I had to get stern and demanding which still has left me with no finalized action as of 09/26 in the AM as unresolved. I did receive a call that someone was now going to drive a check to my bank but I have yet to receive a follow up that has actually happened. I called the bank to verify and they haven't received the payment as of yet. I have sent emails every day to certain individuals who no longer respond. I have asked for the names of supervisors with still no response. Basically it's my problem that a loan is sitting in my name where I had to make additional payments on the vechile that has been in their possession since 09/05/2025. At this point my new vechile payment is also due. In hindsight I had a deal from CARMAX to sell my trade in vehicle and should have just done that. I was told Hertiage Mileone would make it easy for me and match what CARMAX was giving me for my trade in. It has made this a continuing nightmare. This the reason why I chose a one star (which should be zero) and said that I would not recommend this dealership for that part of the process. More

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You know, every so often you stumble into a place where the folks behind the counter remind you that work — real work — is about more than punching a clock. That’s exactly what I found at Heritage Subaru o the folks behind the counter remind you that work — real work — is about more than punching a clock. That’s exactly what I found at Heritage Subaru of Catonsville. Let me tell you about Ms. May. Twenty years in the Subaru family will teach you a lot of things: patience, persistence, the ins and outs of vehicles that last longer than most marriages. But what struck me wasn’t just her knowledge. It was her knack for making a customer feel like they’re not just buying—or in my case, leasing—a car. She made me feel like I was joining a family. That kind of approach doesn’t come from a sales manual. It comes from years of doing the job right, and doing it with heart. Then there’s General Manager Zil. If kindness and generosity had a showroom, he’d be the one greeting you at the door. His experience shows, but more importantly, so does his humanity. He’s the guy who makes you believe the whole process doesn’t have to feel like a wrestling match. And Paris? No nonsense. No hard sell. No pressure. Just straight talk. In a business where smoke and mirrors can sometimes be the norm, that sort of honesty is downright refreshing. Together, these three — along with the rest of the team at Heritage Subaru of Catonsville — managed to turn what is normally a painful rite of passage into something I never thought I’d say: a joyful experience. And now, thanks to them, I’m driving off in a 2025 Subaru Impreza, smiling all the way home. So here’s to the people who make hard work look easy, and to a dealership that proves integrity and good humor still have a place in business. Heritage Subaru of Catonsville — you’ve earned my respect, and my gratitude--not to mention every Subaru sale for as long as they'll let me have a drivers license! More

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Recommend Heritage Subaru, Catonsville, MD. In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second S In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second Subaru Outbacks. Great SUVs: styling, economy, power, handling, reliability. May Farris, sales, and Paris Tato, store manager, made this my BEST DAYS. I enjoyed the test rides, their car knowledge across multiple makes/models, and both purchases - no pressure, great inventory, great prices. Thank you very much. More

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Recommend Heritage Subaru, Catonsville, MD. In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second S In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second Subaru Outbacks. Great SUVs: styling, economy, power, handling, reliability. May Farris, sales, and Paris Tato, store manager, made this my BEST DAYS. I enjoyed the test rides, their car knowledge across multiple makes/models, and both purchases - no pressure, great inventory, great prices. Thank you very much. More

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Great customer service. Went out of the water to make it was the right vehicle for us. Would buy there again Went out of the water to make it was the right vehicle for us. Would buy there again More

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Excellent customer service, Cary and Paris were kind and helpful and made the car purchase as painless as possible. helpful and made the car purchase as painless as possible. More

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This is the third vehicle we’ve purchased from Heritage, always a good experience from the sales team. always a good experience from the sales team. More

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Excellent service. Had the car I wanted and took good care of me. Service Department is fabulous as well. Had the car I wanted and took good care of me. Service Department is fabulous as well. More

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Outstanding Service and Sales Experience at Heritage Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining t Subaru of Catonsville Our family has been loyal Subaru owners for years, and Heritage Subaru of Catonsville has been instrumental in maintaining that loyalty through their exceptional service and genuine care for their customers. Service Department Excellence The heart of our positive experience lies with the service department, specifically with Sardari Walters, who has been our constant anchor for years. Sardari has guided us through the service needs of four different Subarus in our family, always taking the time to clearly explain why specific services are needed. Her transparency about completion times and costs has built an incredible foundation of trust. This level of consistent, honest service is rare to find, and it's exactly why we knew Heritage Subaru would be our choice when it came time for our next vehicle purchase after nearly six years. Sales Team That Truly Cares When we decided to purchase our 2025 Subaru Forester Hybrid, sales representative May Farris exceeded our expectations. She demonstrated extensive knowledge of the vehicles, showed remarkable patience with all our questions, and truly understood what we were looking for in our next car. Rather than pushing a sale, May focused on finding the right fit for our family's needs. Financing Made Simple Trudour Brown in the finance department was equally impressive, taking great care to walk us through every step of the financing process. His thorough explanations ensured we understood all aspects of our purchase, and his attention to detail gave us confidence in our decision. A Team Approach to Customer Satisfaction What sets Heritage Subaru of Catonsville apart is how the entire team, including Paris Tato and Andy Evans, works together to ensure customer satisfaction. From service to sales to financing, every interaction felt personal and genuine. We never felt like we were just another sales target or number to hit. Instead, the team was clearly invested in making sure we received the best value from our purchase and felt completely comfortable with our decision. Final Thoughts After years of service experiences and now a recent purchase, I can confidently say that Heritage Subaru of Catonsville has earned our family's trust through consistent excellence. The combination of Sardari's outstanding service support, May's knowledgeable sales approach, and Trudour's careful attention to financing details created a seamless and positive experience from start to finish. For anyone considering a Subaru purchase or needing reliable service, I wholeheartedly recommend Heritage Subaru of Catonsville. They've proven that exceptional customer service still exists, and we're thrilled with our new 2025 Subaru Forester Hybrid. Highly recommended for both sales and service needs. More

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Morris Lee was my advisor, and he did an exceptional job, as did Mr. Bookstein with the financing. I'm very satisfied with my purchase. I would absolutely buy a car here again! as did Mr. Bookstein with the financing. I'm very satisfied with my purchase. I would absolutely buy a car here again! More

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