Pat Masone | Page 14

Prestige Volvo, and Ron in particular, went above an beyond to make sure we were excited about the car we bought. Ron made sure we understood all of the options and prepared an extensive list of cars fo beyond to make sure we were excited about the car we bought. Ron made sure we understood all of the options and prepared an extensive list of cars for us to consider once we had communicated our budget. We’re very happy and would recommend Ron and Prestige Volvo to anyone that’s looking for their next car. More

Report | Print

Our relationship with Prestige Volvo and PJ Lee began on December 30 2015. We found a XC90 right around the corner from my sisters house, about 120 miles from our home in Conklin NY. We went to their websit December 30 2015. We found a XC90 right around the corner from my sisters house, about 120 miles from our home in Conklin NY. We went to their website and decided to call PJ Lee to look at the Volvo. After talking with PJ, we got in the car and made the drive to Prestige Volvo. Long story short, we bought the XC90. I can honestly say, we never had such a pleasurable experience buying a car in our lives. PJ was easy going and quickly gained our confidence. It was very obvious he was genuine about his passion for the Volvo product and his chosen career. We enjoyed that Volvo for 5 years and recently decided to trade it in for a newer one. We called PJ once again and made a date. Going back to Prestige after 5 years was like going back to visit an old friend. After driving no less than 6 different models with 3 different packages, we purchased a XC60. The service we received, just like the car itself, was all outstanding. Everyone we worked with directly, Craig Melquist, and Pat Masone, plus Ron Landstrom and Patrick Beauford indirectly, all added to our experience. What a team. I can say without hesitation, PJ and Prestige Volvo have forever altered my perception about a car buying experience. Thank you PJ and Prestige, you have made my life a lot easier. More

Report | Print

Prestige Volvo just made me a lifetime customer! Outstanding customer service and knowledgeable sales and service staff. I felt welcome from the moment I walked in (thanks completely to Debbie!) an Outstanding customer service and knowledgeable sales and service staff. I felt welcome from the moment I walked in (thanks completely to Debbie!) and I am so happy with my new XC-40. Ask for Mike O. and you will not be disappointed in your buying or leasing experience! I am recommending him and Prestige to anyone I know who mentions an interest in Volvo. Also, it is a true bonus if you are lucky enough to work with Tina and Pat, too! Since the service department was closed by the time I finalized my lease in the evening, I had to bring my car back the next day for a required computer software upgrade. Mike set everything up in advance to make sure that I had a seamless experience the next day, and Tami in the service department is awesome! Thank you, Prestige! More

Report | Print

I was very pleased with the customer service provided by my Sales Rep, Mike Oscata. I was a somewhat indecisive buyer, and Mike was patient in showing me different models and color schemes that were avail my Sales Rep, Mike Oscata. I was a somewhat indecisive buyer, and Mike was patient in showing me different models and color schemes that were available. Mike took the time to understand what I was seeking, and did the research to locate and have delivered the exact vehicle that I wanted, More

Report | Print

The quality of work is the best bar none at the East Hanover Prestige Volvo. The service department has always given me the red carpet treatment no matter where I was when an issue arose with my old Vo Hanover Prestige Volvo. The service department has always given me the red carpet treatment no matter where I was when an issue arose with my old Volvo. I would not take my vehicle anywhere else. More

Report | Print

Everyone at this location is absolutely wonderful! They ensure your comfortability and surpass every level of customer service I’ve ever experienced! Thank you all! ensure your comfortability and surpass every level of customer service I’ve ever experienced! Thank you all! More

Report | Print

Have purchased and owned various brands and cars over many years - but the process with Prestige Volvo has to be the worst experience I have ever dealt with at any dealership, starting with: 1. Getti many years - but the process with Prestige Volvo has to be the worst experience I have ever dealt with at any dealership, starting with: 1. Getting our last name completely incorrect on the all the paperwork despite providing accurate driver license and insurance information to Prestige at least 3 days prior to the pick up date. 2. After agreeing to the purchase 4 days prior to the agreed pick up date, the car was still as dirty as the day I'd looked at it - had not been cleaned or detailed as agreed. 3. After spending an additional 2 hours on a Saturday waiting for the car to be cleaned & the interior disinfected given the COVID pandemic - it STILL wasn't done. Left the dealership with the car to avoid continuing this utterly frustrating experience. 4. Despite the car being a CPO certified model, cannot understand why multiple condition issues were missed - either the dealership is incompetent or Volvo's CPO program quality control process isn't worth the paper it's printed on. Will be following up with Volvo corporate and the dealership General Manager asap. in the meantime, would strongly recommended other consumers avoid Prestige Volvo until the dealership and Volvo can figure out how to do the basic job of selling and delivering cars without utterly frustrating consumers. Najur Runganadhan More

Report | Print

This dealership is amazing the environment was very calm. Everyone was super friendly and they work around your budget and give you the best deals possible!! Everyone was super friendly and they work around your budget and give you the best deals possible!! More

Report | Print

This dealership is amazing very easy to work with works around your budget and gives you great deals. This was amazing I will definitely buy another car here!! around your budget and gives you great deals. This was amazing I will definitely buy another car here!! More

Report | Print

Bought the 2021 xc90 from Prestige Volvo in April 2021. Patrick is down-to-earth and easy to work with. I would recommend my friends and family here! Patrick is down-to-earth and easy to work with. I would recommend my friends and family here! More

Report | Print