Patricia Sommerville | Page 17

Easy to work with...Best Price! From the moment I walked into Prestige Volvo I knew I was in the right place. Often shopping for a new vehicle can be painful. Not the case at Prestig From the moment I walked into Prestige Volvo I knew I was in the right place. Often shopping for a new vehicle can be painful. Not the case at Prestige. I had heard that they do a huge volume business and are great to deal with. Upon walking in I was greeted warmly and asked if I could be helped. I said Yes and was soon being introduced to a really great knowledgeable sales person in Debra Amster. I had been following the long awaited launch of the newly designed XC90 and had shopped it around pretty well, Debra quickly ingratiated herself, assessed my needs and sat down to find the right vehicle for me at the right price. It is unfortunate that so many auto dealerships utilize the " throw how a high price and see if the customer bites" technique. My experience at Prestige was the opposite, find the right vehicle and offer the bottom line price right off the bat. No "turkish bazaar". I quickly shook hands and wanted to meet the sales manager. Turns out he is the owner and a really pleasant guy. The vehicle I choose was actually on the showroom floor, I had a trade but happened not to have the title for it with me..he said "not to worry, take the new vehicle , leave him the trade and mail the Title. " Less than too hours later I was driving my brand new Vehicle home to surprise my wife. The delivery was quick and easy to understand and the finance manager who typically tries to eek out a couple of bucks was a straight shooter and said, I get it , the car is pretty loaded so I would not try to sell you anything necessarily but I would recommend the wheel and tire and key package which anyone who drives on NY/NJ roads after a tough winter , knows it murderous on your rubber. A worthwhile insurance I felt relatively inexpensive for 5 years. A top notch , pleasant experience. More

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I'd rather take a Bus to work everyday than visit this Volvo Easily the worst customer experience I've ever had in my life. If my car broke down and going back to see her was my only option Id take a bus to wo Easily the worst customer experience I've ever had in my life. If my car broke down and going back to see her was my only option Id take a bus to work before I'd go back. I'm ashamed to say I let one person ruin a once positive place for me but it's true. You're losing business by keeping her employed. More

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Service and Sales This dealership goes above and beyond in service and sales! They are the experts in customer service. I won't get any other car because the customer s This dealership goes above and beyond in service and sales! They are the experts in customer service. I won't get any other car because the customer service here can't be beat! More

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Outstanding service! Prestige Volvo provided us with rapid and outstanding service at short notice when our vehicle unexpectedly required attention during a long trip. We Prestige Volvo provided us with rapid and outstanding service at short notice when our vehicle unexpectedly required attention during a long trip. We are pleased to recommend Jay Rosen and his team to others! Marie W. More

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Best customer service by Jay and Patricia Jay has helped us every time we went to service our car. Our car had issues and jay was able to help us very professionally. He took care of our car a Jay has helped us every time we went to service our car. Our car had issues and jay was able to help us very professionally. He took care of our car as someone takes care of new born baby. I like visiting prestige Volvo in east Hanover as all staff members are welcoming. They all are very polite and professional. Trivedi Pankaj and Alpa!!! More

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Amazing service - Thank you Jay Rosen!! My expericne with Presige Volvo, especially with Jay Rosen & Patricia Sommerville was great as always. I do recommend to use this dealer Thank you My expericne with Presige Volvo, especially with Jay Rosen & Patricia Sommerville was great as always. I do recommend to use this dealer Thank you Pankaj Trivedi More

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Great Dealer Whether my car has gone in for routine maintenance, body work or putting on of snow tires the service and maintenance staff at Prestige Volvo have alw Whether my car has gone in for routine maintenance, body work or putting on of snow tires the service and maintenance staff at Prestige Volvo have always been terrific. Jay Rosen and his staff are friendly and professional . I have used them since the car was purchased. Fourteen years of great advice and service! More

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East or West Prestige Volvo is the best Have leased three cars from Prestige Volvo and also regularly use them for servicing our Volvo cars. Everything is first rate and the new show room is Have leased three cars from Prestige Volvo and also regularly use them for servicing our Volvo cars. Everything is first rate and the new show room is has excellent modern facilities where data gets displayed on a large screen. The employees are patient and work in your best interest with no selling pressure. It truly is a nice place to do business. More

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Service Department is the BEST! Cannot comment on the sales aspect as have only used the Service Department, but they have always treated us with total regard for customer servicing Cannot comment on the sales aspect as have only used the Service Department, but they have always treated us with total regard for customer servicing (and again, did not buy the actual car from them!). The team from the reception to the responsiveness and most importantly, the work are completely professional and a pleasure to work with. Most recently had a crack develop in windshield with no detectable point of impact. Jay Rosen, Service Manager, looked at it right away and agreed that it was under warranty. This was with no hassel!! He was wonderful. Schedule appoints is made easy as is the shuttle provided after dropping off the car and for pick-up. This last time, they even drove the directly car to us! As a result of their servicing all under the 50,000 mile warranty so far, I will continue to trust them after the car maintenance is out of our pocket :) Cannot say enough about these folks and the honest, professional, excellent work they do and how they treat their customers as customers!!!! More

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Only At Volvo HI: I had an incredible Volvo experience with my first Volvo and the love affair lasted 15 years! I just got a new Volvo and the experience was even HI: I had an incredible Volvo experience with my first Volvo and the love affair lasted 15 years! I just got a new Volvo and the experience was even better! My Serve Manger- Patricia, my sales rep -Todd and my finance guy-Pat were all amazing in how they treated me as a customer! They were courteous, informative, educational, genuine and trustworthy. ONLY at Volvo! More

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