Patricia Sommerville | Page 16

Service We would like to acknowledge Ms. Patricia Sommerville, and thank her again for her assistance. Ms. Sommerville has always treated my wife and I in a p We would like to acknowledge Ms. Patricia Sommerville, and thank her again for her assistance. Ms. Sommerville has always treated my wife and I in a professional, courteous and respectful manner. She is always attentive and is very knowledgeable about Volvo. I wanted to commend Ms. Sommerville on her excellent customer service. Thank you. Andy Riscoe More

Report | Print

Trade in-Volvo #7 I traded in my 2015 Premier S60 for a loaded 2013 Platinum S60. This is my 7th Volvo at Prestige & the service/detail to attention continues to be top I traded in my 2015 Premier S60 for a loaded 2013 Platinum S60. This is my 7th Volvo at Prestige & the service/detail to attention continues to be top notch. The updated facility is beautiful as well. My former salesperson is no longer with Prestige so I worked with Deborah Amster who was recommended to me by Pat Masone the Finance Mgr who is very knowledgeable & helpful in many facets. He has always treated me fairly & makes the #'s work! Deb's hardworking approach, knowledge of the products, and accessibility are second to none. She has mastered the very difficult art of multitasking! Although my 2013 S60 was in great shape, everyone there made sure it was perfect! A special thanks to Jay Rosen & Patricia Sommerville for the extra efforts in getting my "new" car in perfect condition. I would enthusiastically recommend this dealership to all. Lastly, thanks to Matthew Haiken the GM for getting the ball rolling and helping culminate the deal on my new car. More

Report | Print

Friendly and Well Managed Our relationship with Prestige Volvo began in 2000. Our sales rep Ron Landstrom made the purchase of our most recent and fourth Volvo a friendly exper Our relationship with Prestige Volvo began in 2000. Our sales rep Ron Landstrom made the purchase of our most recent and fourth Volvo a friendly experience. We wanted a CPO vehicle, with specific features that was within our budget. Ron worked diligently with us and in conjunction with his team to make sure that our needs were met. He was readily available after hours and responded quickly to our emails or texts. If you're in the market for a safe and well designed vehicle stop by Prestige Volvo in East Hanover and work with Ron. If you already own a Volvo and have a technical question ask for Andy...he's got to be the best in the industry. More

Report | Print

Truly Exceptional Experience On the Saturday afternoon after Thanksgiving, I found myself 250 miles from home when the light went on saying my car's electrical system was about to On the Saturday afternoon after Thanksgiving, I found myself 250 miles from home when the light went on saying my car's electrical system was about to die. I called the nearest dealership(Prestige) and Patricia answered and promised to stay open to wait for me to get there. Matt the mechanic stayed late to fix the car, as did Patricia. They were kind, able and went out of the way to be helpful. Now, when it's time to service the car, we arrange it around a visit to my in-laws in NJ. I completely trust them and they are much more affordable than the dealership in DC. More

Report | Print

outstanding service I have been a loyal customer of prestige volvo for many years. I have leased three cars and I would chose them again and again. My dealer deborah was I have been a loyal customer of prestige volvo for many years. I have leased three cars and I would chose them again and again. My dealer deborah was through and got us a deal that we never expected was possible. it's a pleasure to deal with prestige and deborah. More

Report | Print

Exceptional Service Department Truly Exceotional - Every time I go I am impressed. Thanks to Matt Feuss. It can't get better. Shuttle service was on time - no waiting. Truly Exceotional - Every time I go I am impressed. Thanks to Matt Feuss. It can't get better. Shuttle service was on time - no waiting. More

Report | Print

Nothing beats Prestige Volvo! This is the second Volvo we have purchased from Prestige and we would never go anywhere else again! The quality of their product AND their customer s This is the second Volvo we have purchased from Prestige and we would never go anywhere else again! The quality of their product AND their customer service and expertise is second to none! From management to sales to service personnel, this is an incomparable dealership! Special kudos and thank you goes to Service Director, Jay Rosen for always being there to accommodate the customer's needs with a smile, Assistant Service Manager, Patricia Sommerville, Salesperson Deborah Amster and of course General Manager Matthew Haiken! Together they are a great team, and each of them makes being a Prestige customer a pleasure! I cannot recommend this dealership and their professionals highly enough! More

Report | Print

After 50+ Years I Found the Perfect Dealership Over the past 52 years I have purchased over 20 vehicles, but my experience with Prestige Volvo and my salesman Ron Landstrom has never ever been bett Over the past 52 years I have purchased over 20 vehicles, but my experience with Prestige Volvo and my salesman Ron Landstrom has never ever been better. These people are the real deal. No high pressure sales pitch, honest answers to my questions (even when it wasn't to their advantage), very competitive pricing, willing to take that extra step to make sure that your happy and make you feel comfortable. More

Report | Print

Impressed with Service Appointment I called to make a routine service appointment and was accommodated the same day. I had to change my appt time last minute, and ended up showing up an I called to make a routine service appointment and was accommodated the same day. I had to change my appt time last minute, and ended up showing up an hour later than my appointment, and it was no problem at all. Matt was friendly and helpful and called me while my car was being serviced to let me know I could get the tires rotated without having to replace the tires before my lease expired. I appreciate the honesty and follow-up and that he wasn't trying push any additional services. When I returned to pick up my car, (I believe her name was Patricia?) immediately offered to help me with the service description and payment, and drove my car right up to the service dept door. Everyone in the department had a smile and a friendly hello. When I walked out to my car, I was ecstatic to see it had apparently been washed inside and out! This weekend I had parked under a tree that had rained these sticky berries all over the exterior of my car, and I knew it was going to be a nightmare to get off. The exterior was scrubbed spotless and the interior was vacuumed and immaculate too. Such a nice surprise. Awesome experience, thank you again! Erica More

Report | Print

Amazing Customer Service My sales person Tina from the internet department was phenomenal... Tina went above and beyond my expectations her product knowledge and professionali My sales person Tina from the internet department was phenomenal... Tina went above and beyond my expectations her product knowledge and professionalism was first rate.... I built my Volvo online and the next day... Tina had the exact one ready for me to test drive when I when I arrived at dealership... Tina went above and beyond to make sure that my test drive experience was excellent and had the numbers ready for me with various options based on prior conversations... The negotiations were short and fair..Im pleased with my deal.. The sales manager was great... Tina even introduce me to the assistant service manager Patricia who was charming and even gave me an overview of their service program during my sales visit.... I'm in love with my 2016 XC 90 R Design if you're looking for a new Volvo in the tri-state area.... there's only one place to visit.... see Tina at Prestige Volvo in East Hanover...The best of the best More

Report | Print