Patrick Aigner | Page 4

New Car Patrick was excellent to work with, he explained and provided many options so I could make an informed decision. He is a true sales professional. Patrick was excellent to work with, he explained and provided many options so I could make an informed decision. He is a true sales professional. More

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Good Sales experience, Lackluster Service experience My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visit My fiance and I were in the market for a used Nissan Pathfinder and located one just recently acquired by Acura of Tempe. I paid three separate visits to the dealership and dealt with three different sellers. In honestly, I have nothing but good things to say about the sellers. They were friendly, open to answering questions, and were all easy to deal with. During our sales experience we also dealt with Bob in Finance and the general sales manager Steve. Again, I have nothing but good things to say about them. From a pricing perspective the truck was priced above what KBB indicated to be the going price for a vehicle with that age, options, and mileage. The sales manager, Steve, hemmed and hawed about the pricing but ultimately was willing to bring the price in line with what we were willing to spend. The transaction itself had some quirks, non-functional signature board, but all in all it was a decent experience. The challenge we ran into, however, was related to service and the correction of some "safety" issues with the truck. When we completed the transaction the dealer filled out a "we owe" document which listed several items that needed to be corrected. After driving the vehicle off the lot we identified two others. The dealership was notified of these issues in advance of our service appointment and we were instructed to have the service department take a look at them. We took the vehicle to the dealership at the appointed time and picked up a loaner vehicle. The service department used car tech apparently got busy that day and was unable to work on the vehicle. When we came by the dealership the next day to pick up the vehicle, the vehicle was sitting in the drive waiting for us. Of the four items listed, none apparently were fixed. The first item, a side view mirror motor was not engaging the mirror and required us to push in the mirror whenever we wanted to adjust the mirror. The tech noted on the service ticket that the motor worked fine. The second item was the drivers seat position motor which made a grinding sound when you move the seat forward or backward. Apparently the tech applied some lubricant to the motor and/or seat tracks. The motor continues to make the same grinding noise. The third issue was an intermittent third brake light. Again the tech noted in the service ticket that the light worked fine. The last and most concerning item related to a MIL indicator that came onto the truck a couple of days after picking it up. The CEL code, P0463, relates to a known issue with the fuel level sensor on the fuel pump. When the code displays the fuel gauge becomes erratic and displays an invalid fuel level. For this fourth item, I do not recall seeing anything specific to it noted on the service ticket. When we first notified the service tech, we let him know that there was both a recall and a TSB issued by Nissan for the issue. We indicated to the service writer that the truck did not qualify for the recall but was covered under the TSB. We also provided the service writer with a copy of the TSB documentation at the time the vehicle was dropped off. When asked the service writer repeated basically what we told him regarding the vehicle not being eligible for the recall and then handed us back the """TSB""" paperwork that we provided him a day earlier. He indicated that he spoke to his service manager who indicated that they were not equipped to perform this type of maintenance on the vehicle. Rather than letting us know of this in advance so we could make other arrangements to getting the sensor replaced, the service writer mentioned it only when we came by to pick up the Pathfinder. As such we had no option but to continue driving the vehicle, with a faulty fuel level sensor, until we could take it to a different repair facility to get the fuel level sensor replaced. Since I believe that Honda/Acura mechanics have similar skill sets to Nissan mechanics, my assumption is that their service department pushed back on these issues because they did not have ready access to repair parts; or that they were instructed to keep repair costs minimal. Is this the reason why? We'll likely never know. What's sad is that this service experience had a negative impact on our overall experience with Acura of Tempe. What started as a good customer experience ended as a rather lackluster one. More

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Second purchase experience excellent WE just purchased our second Acura from Acura of Tempe and it was once again working with Patrick resulted in a no-hassle, quick and productive experi WE just purchased our second Acura from Acura of Tempe and it was once again working with Patrick resulted in a no-hassle, quick and productive experience. We purchased a RDX 3 years ago and have been extremely satisfied with the service and customer experience. We considered other dealers when we were looking to purchase another SUV including Lexus in Tempe and on Bell Road and found the customer experience painful in both cases. We are delighted with the new MDX and would highly recommend this dealership for any vehicle purchase. More

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The right dealer, the right car We needed to replace our larger 7 passenger SUV (Volvo) with a smaller vehicle, now that the kids are getting older. We didn't have a strong preferen We needed to replace our larger 7 passenger SUV (Volvo) with a smaller vehicle, now that the kids are getting older. We didn't have a strong preference, just that we wanted a smaller cross over. So we set out and visited five dealers and drove five different cars. The experience at Acura of Tempe was the best of the bunch. The salesperson was friendly and knowledgeable and kept the deal going, without pushing. Never did we feel pressure nor did we feel that we were being pushed towards things we didn't want. Once we decided we wanted that car, the Acura RDX, we had reasonable negotiations that resulted in a lease arrangement that we were happy with. All of this was done via email. I had a busy week so it worked really well for me. The actual transaction went just as well, and the salesperson's insight into the vehicle has already been helpful. At other dealers we felt uncomfortable, looked down on, or we felt like we were bothering the salesperson. Non of that here. More

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Only Acura of Tempe is number 1. I live in Scottsdale, and I only go to Acura of Tempe. Abel has been my service rep for over 4 years, and has always made my visit perfect. I needed I live in Scottsdale, and I only go to Acura of Tempe. Abel has been my service rep for over 4 years, and has always made my visit perfect. I needed new break pads on the front of my Acura TL. Their price surpassed all other bids I got. The service is excellent. The staff is warm and friendly. I live 5 miles fro Acura of Scottsdale. They are rude, and overpriced. Thank you Penske. Acura of Tempe is worth the drive, and I will buy my next car from them. More

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Amazing Experience We have been customers at Acura of Tempe for quite a few years now. Patrick Aigner, Steve Rotonda and Todd Goldhammer have taken great care of our fam We have been customers at Acura of Tempe for quite a few years now. Patrick Aigner, Steve Rotonda and Todd Goldhammer have taken great care of our family. We have always been greeted with smiling faces, treated with respect and honesty and we leave knowing that we have received great prices. Acura of Tempe has provided our family with 5 cars over the years and many more to come in the future. Thank you Patrick, Steve, Todd and Acura of Tempe! More

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A great car family home I've been buying and having our Acuras services at this dealership since 2004 and have found a second family. As an auto enthusiast and former car m I've been buying and having our Acuras services at this dealership since 2004 and have found a second family. As an auto enthusiast and former car manufacturer and service employee, the folks here are straight, honest and ethical. Not only do they offer a no-hassle, more-than-fair buying experience, but their service team is wonderful to deal with. I actually look forward to bringing the car in and catching up on the new models and developments at Acura. As more and more dealerships become part of a huge national chain, it's nice to know that this group keep an independent operation and places customer satisfaction on their priority list. We're happy to be part of the Acura family. More

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Most pleasant car-buying experience of my life I've bought dozens of new cars in my life, and yesterday's experience buying a 2016 Acura RDX from Acura of Tempe was the most painless and pleasant c I've bought dozens of new cars in my life, and yesterday's experience buying a 2016 Acura RDX from Acura of Tempe was the most painless and pleasant car-buying experience of my life. More

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Outstanding Buying Experience If you are looking for an Acura I suggest seeing Steve Rotonda at Acura of Tempe. He is very professional, provides outstanding customer service, gre If you are looking for an Acura I suggest seeing Steve Rotonda at Acura of Tempe. He is very professional, provides outstanding customer service, great follow through and makes the overall buying process very enjoyable. I never felt pressured in any way. I would purchase from him again and will recommend him to my clients and friends. His complete staff was very honest and respectful throughout our experience. I work in a very service oriented business where customer service makes all the difference so I am sensitive to customer service both good and bad. Let me say Acura of Tempe is superb at customer service! More

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Awesome I purchased my first Acura ILX on a Saturday, August 4, 2012. Patrick Aigner was my sales representative. I did not feel rushed and/or pressured abo I purchased my first Acura ILX on a Saturday, August 4, 2012. Patrick Aigner was my sales representative. I did not feel rushed and/or pressured about trading in my Mazda 626. He answered all my questions and concerns, and that day, I bought my Acura ILX 2013 which I named BellaNova. BellaNova and I were not forgotten by Acura of Tempe. They called to check to see how I was enjoying my new car, and they provided information about getting in contact with Abel Talbo for any vehicle issues and/or maintenance service. Abel ROCKS! He is such a friendly and understanding person. He keeps me in check when it comes to maintenance service for BellaNova. So, on Saturday, April 18th, I brought BellaNova into the service department for her oil change. I started looking at the Acura cars in the showroom, and I chatted with Patrick. Needless to say, I drove home with a new Acura ILX 2016, and I named the car BellaNova2. Patrick, Steve Rotonda and Bob Banes offered a GREAT deal which I could not turn down. Again, all the people at Acura of Tempe have the BEST customer service skills. Abel will now keep me in check with BellaNova2, and I probably will be working with the Parts department to add a few features to BellaNova2. I enjoy seeing and chatting with the team at Acura of Tempe. THANK YOU for being ROCK STARS. More

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