Recently did maintenance at rothrock Nissan. Great
service as usual, all job done in time. There is always honest suggestions regarding your car care. Price is reasonable. Very recommend.?
service as usual, all job done in time. There is always honest suggestions regarding your car care. Price is reasonable. Very recommend.?
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by L_opukh1234
Verified Customer
Verified Customer
Aug 25, 2021 -
Nucar Nissan of Allentown responded
We're so happy to hear you had such a positive experience with our team! We truly appreciate you taking the time to leave us this feedback. Thank you for choosing and recommending Rothrock Motors. We look forward to working with you again.
Good service, David Luna was amazing! Friend of my son
since high school and helped out right away and got the car we wanted! Thank you.
since high school and helped out right away and got the car we wanted! Thank you.
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by Charmaine Brown
Verified Customer
Verified Customer
Other Employees Tagged:
David Luna, David Luna
Aug 19, 2021 -
Nucar Nissan of Allentown responded
That's awesome. Thank you for taking the time to provide this valued feedback on David. We are so glad to hear he provided you all with such a satisfying car buying experience. Congratulations on your new car, and thank you for choosing Rothrock Motors.
The service here is the best! Everyone was very friendly
and helpful. I will always bring my car here, I wouldn’t trust it anywhere else ! Everyone should go to Rothrock!
and helpful. I will always bring my car here, I wouldn’t trust it anywhere else ! Everyone should go to Rothrock!
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by RIOLAS
Verified Customer
Verified Customer
Other Employees Tagged:
Greg David
, Colleen Durkee
Aug 17, 2021 -
Nucar Nissan of Allentown responded
Thank you for the kind words! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Rothrock and we hope to see you again soon. Take care!
This dealership respects their customers and are very
efficient in their work Steven Bennett goes out of his way to make sure you are well taken care of
efficient in their work Steven Bennett goes out of his way to make sure you are well taken care of
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by Marylisa0103
Verified Customer
Verified Customer
Aug 17, 2021 -
Nucar Nissan of Allentown responded
Thank you for the kind review! We are so glad to hear that enjoyed working with the team here at Rothrock Motors! If there is anything else we can help with, please feel free to let us know!
Getting my vehicle serviced was easy, the wait was pretty
long but there were 13 people in front of me and I was made aware of that.
long but there were 13 people in front of me and I was made aware of that.
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by Ana
Verified Customer
Verified Customer
Aug 13, 2021 -
Nucar Nissan of Allentown responded
We're pleased to know our team kept you up to date throughout your time with us and could take care of your vehicle. Thank you for trusting us with your service needs and for sharing your thoughts! Let us know if there is anything else we can do to help!
It was a nice and easy experience Eric is Wonderful and
super friendly!!. I had a bit of an issue with my car but they were Super involved and i had nothing to worry about. Patrick the manger is amazing ga
super friendly!!. I had a bit of an issue with my car but they were Super involved and i had nothing to worry about. Patrick the manger is amazing gave me great tips and great customer service.
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by Vicky B.
Verified Customer
Verified Customer
Other Employees Tagged:
Monte Loch
, Eric in the service sept.
Aug 12, 2021 -
Nucar Nissan of Allentown responded
Thank you, Vicky, for such kind words about your time with our service team. We're happy to hear that Eric helped you with the issues you were facing with your car. We look forward to working with you again and please give us a call if you have any further questions!
wasn't there long fixed window but i have to come back
fri the rubber trim gets pinched behind window that needs to get fixed
fri the rubber trim gets pinched behind window that needs to get fixed
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by OZZY71BEARS
Verified Customer
Verified Customer
Aug 12, 2021 -
Nucar Nissan of Allentown responded
Thank you for the 5-star review. We're happy to hear we helped you with your window during your recent visit. We look forward to helping you with the rubber trim and please let us know if there is anything else we can assist you with!
They are always so thorough and honest! They go above and
beyond to make sure things are done right. I would highly recommend them to anyone.
beyond to make sure things are done right. I would highly recommend them to anyone.
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by seasonrose
Verified Customer
Verified Customer
Aug 10, 2021 -
Nucar Nissan of Allentown responded
Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Rothrock. Thank you for your business and we look forward to seeing you back again next time!
I have to wait more than 40 mins to get my car. Only 1
person to help customers and most of the time I am the only person in that room. When you are told your car will be ready, when the customer get ther
person to help customers and most of the time I am the only person in that room. When you are told your car will be ready, when the customer get there, the car is not ready and have to wait for more than 40 min. That’s not acceptable. The car was dropped off the day around 4 pm.
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by ivyaklee
Verified Customer
Verified Customer
Aug 09, 2021 -
Nucar Nissan of Allentown responded
We appreciate you letting us know about your experience. It is unfortunate to hear that your wait time to pick up your vehicle was longer than you expected. We understand the inconvenience you experienced, and would like to personally apologize and make things right with you. At your convenience, please reach out to Ron Carl, General Manager, at 484-223-0554. Thank you and we look forward to speaking with you soon.
Asked for tire pressure to be checked. Told it would be
checked. I am reasonably sure it wasn’t. Arrived at 7:15 am 8/7 3 vehicles in front of me oil and filter change and tire check wasn’t completed until
checked. I am reasonably sure it wasn’t. Arrived at 7:15 am 8/7 3 vehicles in front of me oil and filter change and tire check wasn’t completed until 8:45. Is this express service?
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by daveskok
Verified Customer
Verified Customer
Aug 09, 2021 -
Nucar Nissan of Allentown responded
We appreciate your honest review. It is disappointing to hear that your service time was longer than expected and you are feeling dissatisfied. We will use your feedback to improve our operations towards our aim of customer satisfaction. We value your business with us and would like the opportunity to show our appreciation. Please reach out to Ron Carl, General Manager, at 484-223-0554 so that we can do just that. Thank you and we look forward to hearing from you.