Patrick Lancaster | Page 6

Phenomenal Experience from Start to Finish While navigating to the dealership itself is a bit cumbersome as the roads are a bit confusing with exits and roundabout ways (that's on San Antonio a While navigating to the dealership itself is a bit cumbersome as the roads are a bit confusing with exits and roundabout ways (that's on San Antonio and NOT the dealership), don't be deterred because the service you get supersedes what you will get elsewhere. As soon as I pulled in and parked, Eddie approached us, but not in a pushy sales person type way. He just greeted us and asked if we were working with anybody. Once I shared we weren't, I told him what exactly I was interested in and Eddie showed me directly to that area of the lot. I looked at a TON of Rav4s and Highlanders. Having owned 2 Highlanders previously (1 being the trade in this day) I knew what I was getting but wanted to consider the Rav4 "just in case". There was no hesitation in a "downgrade" if you will on Eddie's part. Eddie was like "Try them all!" He sincerely didn't act as if I was wasting any of his time even with my indecisiveness. He was attentive and even when my trade-in was on the auction block (something like that), he was explaining the process. While we did spend more time there than I would've liked (9:30-2:15) it was certainly explained along the way what we were waiting on, we were offered water, cookies, popcorn, coffee, etc. complimentary while we waited. Once back in finance we were greeted and interacted with Disabled Veteran (I asked - he didn't just throw this info out) Patrick. He was extremely friendly, customer service oriented, explained everything from start to finish, informed us of all options, and made it simple for us to transfer our specialty (Purple Heart) plates along with our registration application. In past experiences (at Universal Toyota) this was NOT an easy process to explain and do...I always felt like I was informing them and impressing the importance to them. I will admit that with my husband's disabilities and "issues" it can be hard to involve him in these processes so he doesn't feel overwhelmed or impatient. We were treated with such respect from start to finish that he remained calm for the entire duration. I have personally purchased from Universal Toyota, Red McCombs, and now North Park Toyota. I was a long time Universal customer for sales and service, but they have always struggled in the customer service department. From start to finish this was a phenomenal experience and I highly recommend both Eddie Hernandez and Patrick Lancaster, not to mention North Park Toyota. You can't go wrong. More

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Friendly service Richard Ramirez was very helpful and answered all of our questions. They were not pushing us to make a decision without being well informed about our Richard Ramirez was very helpful and answered all of our questions. They were not pushing us to make a decision without being well informed about our options. More

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Friendly, & great Overall great experience. Lerry was amazing, very friendly & personable. Patrick was great as well, had one little hickup with the contract but was ir Overall great experience. Lerry was amazing, very friendly & personable. Patrick was great as well, had one little hickup with the contract but was ironed out very easily & quickly. More

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First Class Customer Service Every aspect of our purchase was pleasant and all our questions were answered thoroughly. Both the new car salesperson and finance and insurance ass Every aspect of our purchase was pleasant and all our questions were answered thoroughly. Both the new car salesperson and finance and insurance associate were professional, friendly, and extremely helpful. More

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Excellent customer service I want to say thank you to Jagger (Eddie) Lopez for helping me choose a family car my wife loves and is safe for my daughter. Amazing deal and experie I want to say thank you to Jagger (Eddie) Lopez for helping me choose a family car my wife loves and is safe for my daughter. Amazing deal and experience. Patrick in finance was very helpful and made the experience even better. He was able to find me the best deal possible and did not make me wait around. He was very fast, accurate, and answered all my questions. Thank you again- More

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Ez and excellent You guys had the cheapest price in the nation for the Highlander limited platinum AWD that I was looking for. Koda answered the phone when I called sh You guys had the cheapest price in the nation for the Highlander limited platinum AWD that I was looking for. Koda answered the phone when I called she was so helpful knowledgeable about what I was looking for that made for a Outstanding experience. More

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Best deal in Tx! Koda was excellent! She was very kind and patient and made sure to answer all my questions and addressed ALL my concerns. She truly cares about the cu Koda was excellent! She was very kind and patient and made sure to answer all my questions and addressed ALL my concerns. She truly cares about the customer, and it shows. She stayed late and made sure I was taken care of. I would highly recommend Koda, and North Park TOYOTA , to all my family and friends. They have a great referral program so ask for Koda and tell her Donna from U-town sent you. One last thing, she even followed up after the sale to make sure I was happy with everything. She’s a class act! More

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Overall great experience! Had a great experience with all departments of North Park Toyota, especially with the sales staff. Specifically Mike Richardson did a fantastic job ha Had a great experience with all departments of North Park Toyota, especially with the sales staff. Specifically Mike Richardson did a fantastic job handling my trade in and new vehicle purchase. Would recommend! More

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best dealership Always great service. Friendly and helpful staff Service dept is very good. Sales staff is helpful and I've never felt pressure to buy Martin F Always great service. Friendly and helpful staff Service dept is very good. Sales staff is helpful and I've never felt pressure to buy Martin Flores went out of his way to provide the correct service and made sure the job was done More

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Excellent service Joe Hernandez went above and beyond to help me get my vehicle. Brian the sales manager and Mr Lancaster, the finance manager also were great. The whol Joe Hernandez went above and beyond to help me get my vehicle. Brian the sales manager and Mr Lancaster, the finance manager also were great. The whole process was smooth and painless. This is my second vehicle from north park and will be getting my wife's new vehicle from them soon. More

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