Patrick Lancaster | Page 5

Great Experience Buying a car can be stressful but Cipriano Sierra made it so easy to decide that this was the right car to purchase. Patrick Lancaster made the whole Buying a car can be stressful but Cipriano Sierra made it so easy to decide that this was the right car to purchase. Patrick Lancaster made the whole finance aspect of it swift and easy too. Great customer service! Thanks guys! More

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Excellent customer service I was only going to see some cars with no intentions of buying that day, but your sales representative, Cipriano Sierra was so awesome I had to buy. B I was only going to see some cars with no intentions of buying that day, but your sales representative, Cipriano Sierra was so awesome I had to buy. Between him and finance manager Patrick Lancaster, I left a happy customer with 2 2019 Camry SE cars. Thank you guys! More

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Great experience Made car buying simple and easy and affordable. I can’t wait till I need a new truck and I get to go back . Thanks north park! Made car buying simple and easy and affordable. I can’t wait till I need a new truck and I get to go back . Thanks north park! More

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Excellent and easy. Robert Tadeja was very patient and helpful. We didnt feel like he was rushing us just to make the sale. We were given multiple options. Robert Tadeja was very patient and helpful. We didnt feel like he was rushing us just to make the sale. We were given multiple options. More

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Exceptional Sales Service Went to the dealer in the off chance of getting into a new truck. Spoke with the internet sales team and then I just showed up unannounced and was me Went to the dealer in the off chance of getting into a new truck. Spoke with the internet sales team and then I just showed up unannounced and was meet with a smile. The salesman (Justin) I spoke with was tied up in another deal but took a minute to bring in another team member (Robert) who immediately made me his priority. We looked at a Tundra and he had them verify my trade and ran all the numbers, I was in a time crunch and had to leave but was told he would call me soon as he knew anything. I was not expecting much with my credit rating but they never gave up and got me a deal I never would have imagined. I am extremely satisfied and grateful for the sales team I had and the finance group you have for making this happen. I have bought a number of cars during my time and have never had service like I received from NorthPark. Thanks again for getting me everything I wanted and more. More

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Exceptional Customer Service!!! My experience from greet to driving off the lot was absolutely exceptional. I love my brand new 2019 Toyota Tacoma! Ive been to a few dealerships and My experience from greet to driving off the lot was absolutely exceptional. I love my brand new 2019 Toyota Tacoma! Ive been to a few dealerships and have never been treated with better professionalism, honesty, and efficiency. If you get a chance ask for Benjamin Soto , Patrick Lancaster, & Justin Boone. Not once was I pressured into giving my social sec to get a credit check immediately or pressured into buying the vehicle that wasn’t in my budget. They let me test drive my options and helped me get a reasonable APR. thank you North Park Toyota! I’ll be telling my family and friends where to shop!!! And definitely writing in a google review!! More

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Friendly and not at all pushy Richard Ramirez was kind, caring and understanding to my budget. I hope to do business with him in the future. Patrick Lancaster worked hard to get me Richard Ramirez was kind, caring and understanding to my budget. I hope to do business with him in the future. Patrick Lancaster worked hard to get me the payments I could afford. More

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Wonderful Dealership They were parient and let me shop. In the end I drove away with the truck I wanted and had a great experience. Great People They were parient and let me shop. In the end I drove away with the truck I wanted and had a great experience. Great People More

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Friendly and easy They are friendly as well as working with what kind of vehicle you want and are looking for. Provide just what you are looking for. They are friendly as well as working with what kind of vehicle you want and are looking for. Provide just what you are looking for. More

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Phenomenal Experience from Start to Finish While navigating to the dealership itself is a bit cumbersome as the roads are a bit confusing with exits and roundabout ways (that's on San Antonio a While navigating to the dealership itself is a bit cumbersome as the roads are a bit confusing with exits and roundabout ways (that's on San Antonio and NOT the dealership), don't be deterred because the service you get supersedes what you will get elsewhere. As soon as I pulled in and parked, Eddie approached us, but not in a pushy sales person type way. He just greeted us and asked if we were working with anybody. Once I shared we weren't, I told him what exactly I was interested in and Eddie showed me directly to that area of the lot. I looked at a TON of Rav4s and Highlanders. Having owned 2 Highlanders previously (1 being the trade in this day) I knew what I was getting but wanted to consider the Rav4 "just in case". There was no hesitation in a "downgrade" if you will on Eddie's part. Eddie was like "Try them all!" He sincerely didn't act as if I was wasting any of his time even with my indecisiveness. He was attentive and even when my trade-in was on the auction block (something like that), he was explaining the process. While we did spend more time there than I would've liked (9:30-2:15) it was certainly explained along the way what we were waiting on, we were offered water, cookies, popcorn, coffee, etc. complimentary while we waited. Once back in finance we were greeted and interacted with Disabled Veteran (I asked - he didn't just throw this info out) Patrick. He was extremely friendly, customer service oriented, explained everything from start to finish, informed us of all options, and made it simple for us to transfer our specialty (Purple Heart) plates along with our registration application. In past experiences (at Universal Toyota) this was NOT an easy process to explain and do...I always felt like I was informing them and impressing the importance to them. I will admit that with my husband's disabilities and "issues" it can be hard to involve him in these processes so he doesn't feel overwhelmed or impatient. We were treated with such respect from start to finish that he remained calm for the entire duration. I have personally purchased from Universal Toyota, Red McCombs, and now North Park Toyota. I was a long time Universal customer for sales and service, but they have always struggled in the customer service department. From start to finish this was a phenomenal experience and I highly recommend both Eddie Hernandez and Patrick Lancaster, not to mention North Park Toyota. You can't go wrong. More

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