Patrick Lancaster | Page 5

Exceptional Customer Service!!! My experience from greet to driving off the lot was absolutely exceptional. I love my brand new 2019 Toyota Tacoma! Ive been to a few dealerships and My experience from greet to driving off the lot was absolutely exceptional. I love my brand new 2019 Toyota Tacoma! Ive been to a few dealerships and have never been treated with better professionalism, honesty, and efficiency. If you get a chance ask for Benjamin Soto , Patrick Lancaster, & Justin Boone. Not once was I pressured into giving my social sec to get a credit check immediately or pressured into buying the vehicle that wasn’t in my budget. They let me test drive my options and helped me get a reasonable APR. thank you North Park Toyota! I’ll be telling my family and friends where to shop!!! And definitely writing in a google review!! More

Report | Print

Friendly and not at all pushy Richard Ramirez was kind, caring and understanding to my budget. I hope to do business with him in the future. Patrick Lancaster worked hard to get me Richard Ramirez was kind, caring and understanding to my budget. I hope to do business with him in the future. Patrick Lancaster worked hard to get me the payments I could afford. More

Report | Print

Wonderful Dealership They were parient and let me shop. In the end I drove away with the truck I wanted and had a great experience. Great People They were parient and let me shop. In the end I drove away with the truck I wanted and had a great experience. Great People More

Report | Print

Friendly and easy They are friendly as well as working with what kind of vehicle you want and are looking for. Provide just what you are looking for. They are friendly as well as working with what kind of vehicle you want and are looking for. Provide just what you are looking for. More

Report | Print

Phenomenal Experience from Start to Finish While navigating to the dealership itself is a bit cumbersome as the roads are a bit confusing with exits and roundabout ways (that's on San Antonio a While navigating to the dealership itself is a bit cumbersome as the roads are a bit confusing with exits and roundabout ways (that's on San Antonio and NOT the dealership), don't be deterred because the service you get supersedes what you will get elsewhere. As soon as I pulled in and parked, Eddie approached us, but not in a pushy sales person type way. He just greeted us and asked if we were working with anybody. Once I shared we weren't, I told him what exactly I was interested in and Eddie showed me directly to that area of the lot. I looked at a TON of Rav4s and Highlanders. Having owned 2 Highlanders previously (1 being the trade in this day) I knew what I was getting but wanted to consider the Rav4 "just in case". There was no hesitation in a "downgrade" if you will on Eddie's part. Eddie was like "Try them all!" He sincerely didn't act as if I was wasting any of his time even with my indecisiveness. He was attentive and even when my trade-in was on the auction block (something like that), he was explaining the process. While we did spend more time there than I would've liked (9:30-2:15) it was certainly explained along the way what we were waiting on, we were offered water, cookies, popcorn, coffee, etc. complimentary while we waited. Once back in finance we were greeted and interacted with Disabled Veteran (I asked - he didn't just throw this info out) Patrick. He was extremely friendly, customer service oriented, explained everything from start to finish, informed us of all options, and made it simple for us to transfer our specialty (Purple Heart) plates along with our registration application. In past experiences (at Universal Toyota) this was NOT an easy process to explain and do...I always felt like I was informing them and impressing the importance to them. I will admit that with my husband's disabilities and "issues" it can be hard to involve him in these processes so he doesn't feel overwhelmed or impatient. We were treated with such respect from start to finish that he remained calm for the entire duration. I have personally purchased from Universal Toyota, Red McCombs, and now North Park Toyota. I was a long time Universal customer for sales and service, but they have always struggled in the customer service department. From start to finish this was a phenomenal experience and I highly recommend both Eddie Hernandez and Patrick Lancaster, not to mention North Park Toyota. You can't go wrong. More

Report | Print

Friendly service Richard Ramirez was very helpful and answered all of our questions. They were not pushing us to make a decision without being well informed about our Richard Ramirez was very helpful and answered all of our questions. They were not pushing us to make a decision without being well informed about our options. More

Report | Print

Friendly, & great Overall great experience. Lerry was amazing, very friendly & personable. Patrick was great as well, had one little hickup with the contract but was ir Overall great experience. Lerry was amazing, very friendly & personable. Patrick was great as well, had one little hickup with the contract but was ironed out very easily & quickly. More

Report | Print

First Class Customer Service Every aspect of our purchase was pleasant and all our questions were answered thoroughly. Both the new car salesperson and finance and insurance ass Every aspect of our purchase was pleasant and all our questions were answered thoroughly. Both the new car salesperson and finance and insurance associate were professional, friendly, and extremely helpful. More

Report | Print

Excellent customer service I want to say thank you to Jagger (Eddie) Lopez for helping me choose a family car my wife loves and is safe for my daughter. Amazing deal and experie I want to say thank you to Jagger (Eddie) Lopez for helping me choose a family car my wife loves and is safe for my daughter. Amazing deal and experience. Patrick in finance was very helpful and made the experience even better. He was able to find me the best deal possible and did not make me wait around. He was very fast, accurate, and answered all my questions. Thank you again- More

Report | Print

Ez and excellent You guys had the cheapest price in the nation for the Highlander limited platinum AWD that I was looking for. Koda answered the phone when I called sh You guys had the cheapest price in the nation for the Highlander limited platinum AWD that I was looking for. Koda answered the phone when I called she was so helpful knowledgeable about what I was looking for that made for a Outstanding experience. More

Report | Print