Patrick O'Neill | Page 3

Great experience. Highly recommend. We were very pleased with our salesman, Carl Stokes, and the general sales manager, Payrick O’Neill. They were both extremely easy to deal with. We ne We were very pleased with our salesman, Carl Stokes, and the general sales manager, Payrick O’Neill. They were both extremely easy to deal with. We never felt pressured which created a very nice experience. They both have great people skills, and we’d definitely buy another car from them in the future. More

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Yes, excellent sales team. Excellent experience. Follow up and level of understanding all issues were excellent. The level of understanding of my interest and target to meet my Excellent experience. Follow up and level of understanding all issues were excellent. The level of understanding of my interest and target to meet my needs made this experience a good one. I would recommend this dealership to others when they are looking for a new car. Thank you , Lithia team ! More

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Outstanding Customer Service Everyone that we worked with at Lithia Toyota was exceptional and went above and beyond to make sure our expectations were met. Our rig was delivered Everyone that we worked with at Lithia Toyota was exceptional and went above and beyond to make sure our expectations were met. Our rig was delivered a lot sooner than expected and service worked quickly getting our accessories added. Couldn’t be happier! More

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Effortless and efficient!!! Great Experience! Purchased a new Tacoma completely online. No hassle, no waiting in the showroom "while I talk to my manager", no pressure, no attempts to upsell or s Purchased a new Tacoma completely online. No hassle, no waiting in the showroom "while I talk to my manager", no pressure, no attempts to upsell or surprises. Truly, one of the best car buying experiences I have ever had. My "sales specialist" was Kristen Paulson who did a phenomenal job. I purchased the truck from out of state as there were very few available where I live. She was straightforward from the outset, telling me exactly what was available and promptly answering any and all questions about the truck. When we got to price she immediately responded with a very reasonable and fair offer below what sites like true car and edmunds were quoting. After a brief talk with her sales manager (Patrick, also very easy to deal with and great customer service) to agree on price, she handled everything perfectly. She even offered to pick me up at the airport! She had everything ready to go when I arrived. Truck was detailed, filled with gas, plates were on and all paperwork was in order. All I had to do was sign a few documents and I was out the door. Twenty minutes tops. Fair pricing, great service and no hassles! I only wish Lithia was my local dealership. I could not give a higher recommendation for Kristen or Lithia toyota. Great job!! More

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New car purchase and trade-in Car purchase was a positive experience. For the most part, this is a great dealership. Price on new Tundra was competitive with the dealers in the s Car purchase was a positive experience. For the most part, this is a great dealership. Price on new Tundra was competitive with the dealers in the state of Montana. This is our 5th purchase from Toyota. More

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Exceptional Kristen Paulsen in sales was excellent to work with over the phone and in person. We live in Miles City and we were able to do almost everything over Kristen Paulsen in sales was excellent to work with over the phone and in person. We live in Miles City and we were able to do almost everything over the phone and thru email. We drove to Billings, got to Lithia and everything was pretty much ready to go 2 hours and we were driving out w/our new Toyota Rav4. More

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Great experience! Very professional folks. Gary was a great salesperson! He was not pushy, was professional and knowledgeable. The sales mgr and finance person were great, as well! I will recom Gary was a great salesperson! He was not pushy, was professional and knowledgeable. The sales mgr and finance person were great, as well! I will recommend the dealership!. More

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Very helpful They were very informative and helpful. We did not feel pressured at anytime. Everything also seemed to happen pretty quick. We got what we wanted at They were very informative and helpful. We did not feel pressured at anytime. Everything also seemed to happen pretty quick. We got what we wanted at what we thought was a good deal. More

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4th Car Purchased My wife and I just got our fourth car from Lithia and we are very happy with the communication and service from Dana and Patrick. We will be back for My wife and I just got our fourth car from Lithia and we are very happy with the communication and service from Dana and Patrick. We will be back for the next couple as well. More

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Easiest purchase ever I found a vehicle online made one phone call and Norm took it from there. When I got to the dealership to pick up the vehicle it was shined up full of I found a vehicle online made one phone call and Norm took it from there. When I got to the dealership to pick up the vehicle it was shined up full of gas and ready to go. All the paperwork besides my signature was all in order. I will definitely do more business here. More

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