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Patrick Zimmerman
Patrick Zimmerman | Page 10
Assistant Service Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
324 Reviews
My name is Patrick Zimmerman I am a Sales Consultant at Cortese Ford Lincoln. I am a graduate of St. John Fisher College, class of 2012. I began my career as a sales consultant at Cortese in August of 2012. I thrive on working with customers to address their wants and needs in a vehicle. The purchase of a vehicle is one of the biggest decisions people will make and I am here to assist in the decision.
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324 Reviews of Patrick Zimmerman
October 08, 2020
I was pleased with the service overall, the only reason that it wasn’t 5 stars is because I got voicemail every time I called back and I didn’t get any details in the voicemails left for me. If I can’t an that it wasn’t 5 stars is because I got voicemail every time I called back and I didn’t get any details in the voicemails left for me. If I can’t answer my phone, you should not just say “please call me back” when you have no intention of answering on your end. Just leave the details in my voicemail. I really appreciate that they didn’t just do work that they were not sure was the correct fix to my problem. Seems to be a very honest Service Team, thank you! More
by mikebrown5
Verified Customer
October 05, 2020
Cortese Ford service department is the reason I always return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High five to Patrick Zimmerman and Al Rossiter. More
by gosman
Other Employees Tagged: Keith Osier, Scott Rhodes , Al Rossiter
October 01, 2020
Wish I could help you more my Parkinson does not let me type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr More
by bloomw
Other Employees Tagged: Keith Osier, Scott Rhodes, Jack Hawes , Ron Christiano, Dave Robinson, Bryce Seeley, Ed Smith, Mark Williams
September 14, 2020
My vechicle needed extensive transmission work done and was in the shop for an extended period of time. Patrick in the service department keep me well informed and up to date, and was very easy to work wit was in the shop for an extended period of time. Patrick in the service department keep me well informed and up to date, and was very easy to work with. More
by justin.l.kirkpatrick
August 25, 2020
My visit was quick and i felt very comfortable waiting for my car. They are always friendly and i don't feel pressure like i hear from other people at other dealers. i will buy my next vehicle there. for my car. They are always friendly and i don't feel pressure like i hear from other people at other dealers. i will buy my next vehicle there. More
by llewis30
August 16, 2020
Best dealer that I have ever dealt with! Service department is 2nd to none! Have been dealing with them for over 9 years with always great products and backed by great service! department is 2nd to none! Have been dealing with them for over 9 years with always great products and backed by great service! More
by lew57ski
Other Employees Tagged: Keith Osier , Tommy Ciavarri, Darren Van Orden 5*, Al Rosetter 5*.
August 12, 2020
I have worked with them on my last 3 purchased and have been very satisfied each time This was my first time working with Makalya she was very professional and helpful been very satisfied each time This was my first time working with Makalya she was very professional and helpful More
by Bomay
Other Employees Tagged: Darren Sneddon , Makayla Buscemi, David Eichelberger
August 12, 2020
Average service When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can mean the difference between a good or poor survey. Also, you should inform potential customers that you no longer offer shuttle service. Doing so will at least prevent them from being stranded at the dealership or not being able to get their car back when it is done. Finally, when someone calls your business, their call should at the very least be answered. Calling your customer service number and getting voicemail is a non-starter. More
by lkhermey
Other Employees Tagged: Darren Van Orden
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