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Patrick Zimmerman
Patrick Zimmerman | Page 25
Assistant Service Manager
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
324 Reviews
My name is Patrick Zimmerman I am a Sales Consultant at Cortese Ford Lincoln. I am a graduate of St. John Fisher College, class of 2012. I began my career as a sales consultant at Cortese in August of 2012. I thrive on working with customers to address their wants and needs in a vehicle. The purchase of a vehicle is one of the biggest decisions people will make and I am here to assist in the decision.
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324 Reviews of Patrick Zimmerman
March 15, 2019
4th Clutch Replacement My clutch was replaced for the 4th time but the service was great. The shuttle was good and the job was done at the time I expected My clutch was replaced for the 4th time but the service was great. The shuttle was good and the job was done at the time I expected More
by andrew.sailus
Verified Customer
March 14, 2019
Service Service Service It's like dealing with family. Tom listen to all my needs and delivers the product and service to boot. Thank you for everything Tom !!! It's like dealing with family. Tom listen to all my needs and delivers the product and service to boot. Thank you for everything Tom !!! More
by droets1952
Other Employees Tagged: Tommy Ciavarri, Jeff Cooper
March 07, 2019
Great service Job well done Patrick made sure i was well taken care of fast, job well done, i will always recommend ford for all service 👍👍 Patrick Job well done Patrick made sure i was well taken care of fast, job well done, i will always recommend ford for all service 👍👍 Patrick More
by oakleycraig60
March 04, 2019
Good experience Scheduling was a breeze. Patrick in service is easy to work with and attentive to making sure everything is handled. Work was quick and thorough. Scheduling was a breeze. Patrick in service is easy to work with and attentive to making sure everything is handled. Work was quick and thorough. More
by Jd9
March 01, 2019
nys inspection Brought my truck in fora New York State Inspection. The process took only about 15 minutes. The quick turn a round was a pleasant surprise. great e Brought my truck in fora New York State Inspection. The process took only about 15 minutes. The quick turn a round was a pleasant surprise. great experience. More
by grg
February 26, 2019
Car nys inspction Great customer service , Mechanics, service manager are knowledgeable and helpful. Location is easy to get to. Plenty of parking.i enjoyed the free c Great customer service , Mechanics, service manager are knowledgeable and helpful. Location is easy to get to. Plenty of parking.i enjoyed the free coffee and WiFi. More
by aanih
Other Employees Tagged: Keith Osier
February 15, 2019
Great service. Staff was great Service was good. Took just a little over 1 hour. Price was reasonable.. Have bought two vehicles here, An escape and a f150. Both great so far. Service was good. Took just a little over 1 hour. Price was reasonable.. Have bought two vehicles here, An escape and a f150. Both great so far. More
by jfoley15
February 14, 2019
LONG BUT WORTH THE TIME TO READ! From Upset to GRATEFUL My fiancé & I purchased a 2014 F-150 pickup back in August of 2018 from Wayne Rainey @ Cortese Lincoln. He has been a long time salesman for our famil My fiancé & I purchased a 2014 F-150 pickup back in August of 2018 from Wayne Rainey @ Cortese Lincoln. He has been a long time salesman for our family. We were talked into purchasing the Extended Warranty by the gentleman who did our financing (who is no longer with Cortese) & were told that this warranty “was as good, if not better, than the new car warranty that Ford has.” We believed this man that we would have no worries when it came to repairs (outside of basic maintenance items). Fast forward 5 (yes just 5) MONTHS & we have an issue with no heat on a COLD winter Saturday morning so we drive up to Cortese to see if they can possibly look at it quick for us, or at least top off the coolant that was very low (after just being in for service less than 1500 miles prior). We were greeted by Patrick in service who quickly got our vehicle in, and told us what the issue was (a leak going to the turbo). We assumed (based on the warranty we purchased because it was supposed to be thorough) we were all set, less the deductible. Come to find out...for reasons that still escape me, it was not a warranty repair. After some back and forth (and yes I was that VERY ANGRY customer you all read about), Patrick & the Service Manager, and Wayne & his Boss all went ABOVE & BEYOND to make the situation right. There was an issue with the Ford Service Card my fiancé had (acct was closed due to not using it for too long) and the account still showed active & open when Cortese checked on it. We showed up to pick up the truck to find out the Ford Service Card was closed (after showing Cortese it was OPEN), so we were faced with a repair cost that we were not prepared to pay for as this account was set up for this type of thing. I REFUSED to be stuck with a bill that we were told would be put on our Ford Service Card. HERE IS THE GRACIOUS & GRATEFUL PART... Patrick went to his boss and they acknowledged that the issue with this card fell on Ford NOT THEM & they offered us a deal we could NEVER turn down! This has been a hellacious week dealing with the repair, lack of coverage on a warranty we were mislead on (the fault lies on the finance guy who no longer works there), and a very disappointing Ford Service Card! IF you’ve read to this point... I WILL tell you that we are VERY GRATEFUL & GRACIOUS to Patrick, Wayne, & their bosses who went above & beyond to keep their customers happy! Yes, there are down sides to this but let me tell you... everyone involved went above & beyond to right the wrong that was done! We will be purchasing another vehicle from Wayne very soon!! So...THANK YOU CORTESE FOR ALL YOU DID TO HELP OUT YOUR LOYAL CUSTOMERS More
by Tam5832
Other Employees Tagged: Wayne Rainey
February 07, 2019
Quick and Efficient The service I had was great. I had no difficulty dropping off my car while I was out and had to run errands. I was notified when the car's service was The service I had was great. I had no difficulty dropping off my car while I was out and had to run errands. I was notified when the car's service was completed making it easy to know when I had to come back and pick it up. Patrick was very friendly and looked into additional requests on the spot. More
by euhmann
February 06, 2019
Battery change Quick, efficient, polite - My go-to service center! Went there for a battery change and was in and out in under an hour. Car works great now. Quick, efficient, polite - My go-to service center! Went there for a battery change and was in and out in under an hour. Car works great now. More
by eturn
Other Employees Tagged: Keith Osier, Scott Rhodes , Charles Halter, Dave Robinson, Ed Smith
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