Patrick Zimmerman
Patrick Zimmerman at Cortese Ford Lincoln

Patrick Zimmerman | Page 26

Assistant Service Manager

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.8
324 Reviews

My name is Patrick Zimmerman I am a Sales Consultant at Cortese Ford Lincoln. I am a graduate of St. John Fisher College, class of 2012. I began my career as a sales consultant at Cortese in August of 2012. I thrive on working with customers to address their wants and needs in a vehicle. The purchase of a vehicle is one of the biggest decisions people will make and I am here to assist in the decision.

4.8

324 Reviews

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324 Reviews of Patrick Zimmerman

February 04, 2019

Dealership Rating
Employee Rating

Quick My car was taken In on time. I waited for it to be done. The work took 45 minutes ! Then I was on my way👍 More

by B37hennessy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2019

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope you continue to choose Cortese Ford Lincoln, Inc. for all your vehicle needs! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

January 22, 2019

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Employee Rating

Always a Good Experience I bought my vehicle in 2009 and always take it to Cortese for service. The staff there is very friendly and professional. There are never any surprise More

by CODYCANNON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2019

Cortese Ford Lincoln responded

Codycannon2, our Staff works hard to go the extra-mile for our valued guests! If there is anything else we can do to assist you, please let us know! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

January 21, 2019

Dealership Rating
Employee Rating

Fast and easy Very prompt service. I just had a NYS inspection , nothing remarkable or time-consuming. I came in right at open and I was in and out within an hour. More

by sowolu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2019

Cortese Ford Lincoln responded

Sowolu, thanks for the great star-rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

January 15, 2019

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Employee Rating

Oil change tire rotation I had to wait less than the estimated time of 45 minutes which never happens and was awesome. Everyone is the service department go out of their way t More

by mcconachiea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Robinson

Jun 14, 2019

Cortese Ford Lincoln responded

Mcconachiea, thank you for your wonderful response to the quality of service our Staff provides! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

January 14, 2019

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Employee Rating

Personal service The work I had scheduled was done to my expectations and all staff I interacted with were professional and friendly. The location is convenient as wel More

by Cam2927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Courtesy driver

Jun 14, 2019

Cortese Ford Lincoln responded

Cam2927, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

January 12, 2019

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Employee Rating

Dealer did not disclose $1,200 problem. Test drove & bought a used 2007 Ford Edge w/ over 100k miles, only to find out that the seat/mirror controls for driver 1 & 2 does not work properly a More

by micrbraun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ron Christiano, Lou Siragusa

Jan 12, 2019

Cortese Ford Lincoln responded

Mike, I can only apologize for the air bag re-call taking so long as it did but we can only do the work when the parts become available and you were scheduled as soon as they were available. As far as the memory feature on the seat goes as everyone has explained to you, it is not a essential feature which would keep a 2007 Ford Edge with 112,000 miles from operating properly, the power seats, windows and mirrors all work fine you just would need to move the seat with the controls instead of the memory button when someone else adjusts it. There are service contracts available for customers to protect their vehicles for this reason, automobiles are complex piece's of equipment that have many parts that can wear out with miles and/or age, and as much as we would like to replace every potential item that may break it's impossible to do and keep the price of the vehicles competitive in todays used car market. Anyway as we discussed before we could do the repair and offer you a discount on the work, or you could use the memory feature that does work but just have to re-adjust the mirrors up, when you use them. Sincerely, Ron Christiano General Manager

January 12, 2019

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Employee Rating

Cortese & Patrick Z! Patrick & the entire Cortese team continue to do all the right things. Every service experience I’ve had has been outstanding, there’s never been a r More

by JonK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2019

Cortese Ford Lincoln responded

Jonk, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service! Samantha Cortese Customer Relations Manager 585-277-3214

January 08, 2019

Dealership Rating

Periodic Service and recall Wonderful prompt and pleasant service. All good. Also a kind and pleasant shuttle service to my home. Everyone was kind a courteous. And the car More

by maxine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier , Darren Vanorden ,

Jun 14, 2019

Cortese Ford Lincoln responded

Maxine, your comments keep us motivated and working hard for all our guests! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Samantha Cortese Customer Relations Manager 585-277-3214

January 07, 2019

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Employee Rating

Great service.....as usual👍😊 It was easy to set the appointment up on line. I was greeted professionally, and everything was handled in a great way. They were also quick, but did More

by acassara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2019

Cortese Ford Lincoln responded

Acassara, thank you for leaving such a great review and high star rating. Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service!

January 05, 2019

Dealership Rating
Employee Rating

Cortese Ford Service is honest and they do great work I have been taking my vehicles to Cortese Ford for service for several years now. The staff is always courteous and I don't have to worry about gettin More

by Rainbowflyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes , Charles Halter, Dave Robinson, Ed Smith

Jun 14, 2019

Cortese Ford Lincoln responded

Thanks for the positive star rating, Rainbowflyr! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

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