Paul Adkins | Page 3

eCarOne responded

Alexis, thank you for the 5 star review and congratulations on your Rivian. We are glad to hear Paul and our team were extremely helpful and made your buying experience quick and easy. We appreciate your recommendation and are happy we could provide a smooth, customer focused process. Thank you for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW. Welcome to the eCarOne family.

eCarOne responded

Yazdi, we are sorry you feel this way, but we do want to clarify the facts. A basic charging cable was included with the vehicle, which meets our policy for EV sales. While all EVs sold by eCarOne are guaranteed to include a charging cable, upgraded Level 2 adapters or additional accessories are not guaranteed unless specifically listed as included. That said, we did tell you we would assist with getting the upgraded adapter, and your salesperson did communicate with you regarding the concern. We are sorry there was any confusion around what was included with the vehicle, but we do not agree that no charger was provided or that there was no follow up. We appreciate your business and regret that this part of the experience left you frustrated.

eCarOne responded

Thank you Ronald for the amazing 5 star review and congratulations on your GMC Hummer EV. We are honored to hear this was the best buying experience you have had in over 30 years of buying cars. At eCarOne, Top Rated Used Luxury Car Dealer DFW, our team works hard to provide a professional, transparent, and memorable experience from start to finish. We truly appreciate your business and welcome you to the eCarOne family!

eCarOne responded

Thank you for the 5 star review and congratulations on your BMW. We are glad Paul provided a professional, friendly, and pressure free first time experience. At eCarOne, Top Rated Used Luxury Car Dealer DFW, we work hard to make the car buying process simple, transparent, and comfortable from start to finish. We truly appreciate your recommendation and welcome you to the eCarOne family!

eCarOne responded

Thank you Robert for the amazing 5 star review and congratulations on your Lucid. We truly appreciate your continued trust in eCarOne and your kind words about Paul. At eCarOne, Top Rated Used Luxury Car Dealer DFW, we work hard to offer some of the cleanest, highest quality pre owned vehicles on the market along with transparent no haggle pricing and a straightforward buying experience. Thank you again for your recommendation and for being part of the eCarOne family!

eCarOne responded

Thank you Tanya for the 5 star review and congratulations on your BMW X5. It means a lot to us that you returned to eCarOne after nearly 10 years for another vehicle purchase. We are glad your experiences have continued to be easy from test drive to financing to delivery. At eCarOne, Top Rated Used Luxury Car Dealer DFW, we truly appreciate your loyalty and are honored to have helped you with your dream cars two times in a row. Welcome back to the eCarOne family and we look forward to seeing you again down the road!

eCarOne responded

Hi Theodore, Thank you for coming back to Top Rated Used Luxury Car Dealer DFW eCarOne for your third purchase. That truly means a lot to us. We are glad to hear the pricing, selection, and service continue to deliver every time. Loyalty like yours is something we never take for granted, and we will keep working to earn it on every visit. Enjoy your new Escalade IQ and welcome back to the eCarOne family. If you ever need anything, we are always here to help.

eCarOne responded

Hi there, Thank you for the great review and for trusting Top Rated Used Luxury Car Dealer DFW eCarOne with your BMW purchase. We love hearing that the process felt effortless. That is exactly what we aim for every time. Making it easy to say yes is the goal. Paul will appreciate the shoutout as well. He does a great job keeping things simple and smooth. Welcome to the eCarOne family. Enjoy your new BMW and let us know if you ever need anything.

eCarOne responded

Thank you for the 5 star review and for trusting eCarOne, Top Rated Used Luxury Car Dealer DFW, with your Mercedes-Benz EQS purchase. We are glad to hear everything was exactly as advertised and that Paul made sure you had the charger you needed. That attention to detail and making the process easy is exactly what we strive for every single customer. Enjoy your EQS and welcome to the eCarOne family. We truly appreciate your business and look forward to taking care of you again down the road.

eCarOne responded

Thank you, Nate, for the 5 star review and for taking the time to share the update. We appreciate you reconsidering eCarOne and hope to earn your business in the future. We look forward to the opportunity to assist you when the time is right.