Paul Asano
Paul Asano at Spitzer Ford Hartville

Paul Asano

Service Advisor

Spitzer Ford Hartville

543 W. Maple Street
Hartville, OH 44632

4.9
20 Reviews
4.9

20 Reviews

Write a Review

20 Reviews of Paul Asano

January 22, 2026

Dealership Rating
Employee Rating

The dealership was kind courteous. Everything was done very professionally and I will be returning for service on my new vehicle. I highly recommend them. More

by DONALDANDREBECCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2026

Spitzer Ford Hartville responded

Thanks for sharing about your experience with Spitzer Ford Hartville. We appreciate your business and hope to see you again soon!

January 21, 2026

Dealership Rating
Employee Rating

Need to communicate better about timelines and delays - frustrating to not get a vehicle back in service on time More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2026

Spitzer Ford Hartville responded

Thank you for sharing your experience with Spitzer Ford Hartville, Mark. We'll be sure to share your feedback with our crew. If you'd like to discuss things further, please reach out to us at your convenience.

January 13, 2026

Dealership Rating
Employee Rating

My car was handled with care and was done when promised I will return for any service to my car More

by Unicorncleaning22
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Jan 13, 2026

Spitzer Ford Hartville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 09, 2026

Dealership Rating
Employee Rating

Great, very helpful. Paul went above and beyond to help me with my car issue. Thank you More

by Karly Renee
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Jan 09, 2026

Spitzer Ford Hartville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Hartville to be a positive one. Please don't hesitate to reach out if you need anything else.

December 26, 2025

Dealership Rating
Employee Rating

I left after antifreeze leak was repaired and it was not drove to Akron with steam blowing out of hood from antifreeze. Left message- no phone call. Zero - I had to initiate call and reschedule appointment- More

by TOM4GIVEN
Recommend Dealer
No

Other Employees Tagged: Paul Asano

Dec 29, 2025

Spitzer Ford Hartville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen .Please reach out to mgeitgey@spitzer.com Thank you

December 22, 2025

Dealership Rating
Employee Rating

Service department was fine. They gave me a fair price to repair. The dealership on the other hand was a different story. They offered me less than 1/2 for my trade than the oth More

by BOONE2HUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 31, 2025

Spitzer Ford Hartville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 21, 2025

Dealership Rating
Employee Rating

I had my car brought up to fix and repair my driver side window Wish I had my car washed when it was up there More

by hwhitted
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Dec 28, 2025

Spitzer Ford Hartville responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

December 16, 2025

Dealership Rating
Employee Rating

I am very pleased and Happy with my experience with The Spitzer Team at Hartville. The folks there are very professional and considerate. They are very willing to talk to you about any and all questions y More

by Argbush100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2025

Spitzer Ford Hartville responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Hartville!

December 15, 2025

Dealership Rating
Employee Rating

The folks at SPITZER Hartville as very friendly and professional. I am very Happy with SPITZER More

by Argbush100
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Dec 16, 2025

Spitzer Ford Hartville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 15, 2025

Dealership Rating
Employee Rating

Extraordinary service they really know how to treat their customers very much so thank you! More

by Grace of God
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Perry

Dec 15, 2025

Spitzer Ford Hartville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Hartville to be a positive one. Please don't hesitate to reach out if you need anything else.

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