Paul Dedionisio

It is always a pleasure to go to Bob Ferrando Ford as it is my favorite dealership, the one where I do 95% of my automobile business. I have purchased several vehicles from them and the sales experience is is my favorite dealership, the one where I do 95% of my automobile business. I have purchased several vehicles from them and the sales experience is always 5 stars. The service department is a well run machine under the direction of John Barney, efficient, professional and always on time. Every employee at Bob Ferrando Ford stands out on their own and make an exceptional team. Hats off to Arlen Bird for taking such good care of my most recent service visit and I could not have been more pleased with the level of service and care my Ford Escape received. More

by MARKJMEYERS Verified Customer Verified Customer

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Shawn worked hard to make a great deal with 2 trade-ins. Everyone at the dealership works hard to make sure you are happy and taken care of! Everyone at the dealership works hard to make sure you are happy and taken care of! More

by JWILDZZA Verified Customer Verified Customer

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Shawn was great as always. I would buy from them again and I have to say 10 words I would buy from them again and I have to say 10 words More

by toscano0023 Verified Customer Verified Customer

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I would not go anywhere else if I'm buying a ford. Shawn always takes care of me . Shawn always takes care of me . More

by skern0 Verified Customer Verified Customer

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It is quite a pleasure to work with Bob Ferrando Ford. Our experience is/was very professional and very enjoyable. They listen well and fulfilled our needs. We look forward to working with them in the fut Our experience is/was very professional and very enjoyable. They listen well and fulfilled our needs. We look forward to working with them in the future. More

by Steve R Verified Customer Verified Customer

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Working with my salesman Todd, I never felt like I was being pushed to make a sale. I bought my dream car and my experience at this dealership was the best I’ve ever had. being pushed to make a sale. I bought my dream car and my experience at this dealership was the best I’ve ever had. More

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Very efficient! Very easy to do business with. Great sales people! Friendly! Very clean showrooms! Everyone is very attentive! Very easy to do business with. Great sales people! Friendly! Very clean showrooms! Everyone is very attentive! More

by scsolutions814 Verified Customer Verified Customer

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Arlon is amazing. He is always helpful and truly cares for the safety of each customer. When I leave there I know my lincoln is safe to drive. He is an asset to ferra He is always helpful and truly cares for the safety of each customer. When I leave there I know my lincoln is safe to drive. He is an asset to ferrandos. More

by Deborahm Verified Customer Verified Customer

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BUYER BEWARE! !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major components). The signing of the paper and the inspection were brief as the dealer told me they support their cars and used cars go through a very comprehensive inspection process, (plus I wanted to respect their time for staying to the last minute to close, plus I was told hey will support me for 30-days. So, being an ethical person myself, and having a high level of trust in people, when I buy from a dealer, one would think you are covered and taken care of. (Unfortunately…. NOT a trustworthy dealer.) Just LIES! After driving it home that evening, I noticed something just didn’t seem right. I immediately called the next morning asking for support (including sent them videos of the engine issues). Sales, Sales Manager, Finance Manager, Service, General Manager all ignoring my voicemails and emails, as I got passed back and forth bunches of times! The dealership staff that I dealt with, all the way up to the General Manager continues to ignore my emails and voicemails. I have gotten Ed (GM) on the phone a couple of times by paging him and waiting on hold for long amounts of time. He acted like he knows nothing about my situation, rushing the call, says he will look into to it, and rudely hangs up! Never to be heard from once again!! They dismissed my request for support and I had to put $1800 into a vehicle that I only owned for 15 hours with less than 100 miles of driving. The staff is absolutely rude. When you actually do get somebody on the phone, they quickly dismiss the call, say they will look into it and never call you back. BUYER BEWARE! . Horrible customer service!! I would never recommend buying anything from this dealership! I have purchased dozens of vehicles in my years and this by far is the worst experience I’ve ever had. They are not interested in making it right and just don’t care! 3-weeks later and zero resolution or support! They have my money though! Very sad!!! More

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Sean made our experience seamless and handled every aspect of our buying experience. I will absolutely work with Sean and Bob Ferrando Ford again! aspect of our buying experience. I will absolutely work with Sean and Bob Ferrando Ford again! More

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