Paul Friscia | Page 6

Excellent dealership. Our experience with this dealership was excellent. We went in to test drive a Palisade and were greeted right away. Our salesman was very nice and kno Our experience with this dealership was excellent. We went in to test drive a Palisade and were greeted right away. Our salesman was very nice and knowledgeable about the vehicle. We had no problems at all with the purchase. More

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Everyone was friendly and helpful. We were glad they were able to locate the blue tuscon on top of our list. The car was ready to pick up as specified. able to locate the blue tuscon on top of our list. The car was ready to pick up as specified. More

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Jose worked with us until the end. Even though we didn’t go with Hyundai, Jose and the Team at Curry Hyundai was professional and helpful at all times. Jose worked late after his shift to help accommodate o go with Hyundai, Jose and the Team at Curry Hyundai was professional and helpful at all times. Jose worked late after his shift to help accommodate our schedule. I highly recommend Jose and the curry Hyundai dealership! More

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Tommy Jordan at the Service Dept was obnoxious and ver very rude. Our second day from leasing the hyundai Tuscon the breaking feature for accidents was not working. We took in to service dept to check it. very rude. Our second day from leasing the hyundai Tuscon the breaking feature for accidents was not working. We took in to service dept to check it. Tommy Jordan right away said”well you are here and not in an accident so we will not check it” we explained that we drove 70 miles to test it. He again refused to check it until his manager came. Not only that when he called for us to pick it up, he said they Didn’t test drive it or check it. They only changed the sensitivity level on it. when we told him we want him to test drive it to check it he said “i am not going to do that! I am not going to drive it erratically like you”. This is uncalled for. He has no idea how we test drove it. More

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Extremely pleased with our experience at Curry Hyundai ! Our initial visit was to test drive a 2020 Palisade and review options offered and building the car of our choice - we took one home the next week. Our initial visit was to test drive a 2020 Palisade and review options offered and building the car of our choice - we took one home the next week. We recommend this dealership highly! More

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Jose Camacho was a pleasure to work with and is an asset to your company. Paul the Sales Manager was also great to deal with. to your company. Paul the Sales Manager was also great to deal with. More

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Long post, but worth the read, as things unfold. But Long post, but worth the read, as things unfold. But first, a note to Curry - each employee you hire represents your company as a whole. You migh Long post, but worth the read, as things unfold. But first, a note to Curry - each employee you hire represents your company as a whole. You might want to do a refresher course on customer service skills. My good friend from grade school recommended this dealership, and Dante (salesman) in particular, when it came to purchasing a new Hyundai. Dante has "been there for years" and "really knows his stuff." Well one would think, but I'll tell you this, they've lost me as a customer (as well as many people I would've sent their way). I bought a 2020 Santa Fe Limited. Pricing was fair, but the real haggling takes place off the floor with the finance guy. I happened to have Klitos (I was familiar with him, as I dealt with him when I purchased my Subaru Outback back '15). First red flag - I get sent in to see Klitos BEFORE MY CAR HAS BEEN SENT DOWN FOR ME TO INSPECT. Second red flag - trying to sell me ridiculous and unnecessary add-ons by showing me new adjusted "monthly prices" Third red flag - while sitting in the car, Dante was showing me all the features. I noticed only 1 set of keys. The second set was in his pocket. Honest mistake? Well after all this, I think not. Dante had promised me all weather mats. This was something not in the vehicle on the day of sale. However, after showing me the ins and outs of the new car he says to me "I'll get those mats for you." Great. Sounds good. Fast forward 2 weeks. I have not heard from Dante at all, so I decide to text him asking the status of the mats. No response. Ok. I'll give him a few days. Send another text. Nothing. Hmmm ok now I'm feeling some sort of way, especially after dropping 43k on a car. The relationship with a customer shouldn't end after a sale...any idiot knows that. Never burn bridges. I follow up with another text AND AN EMAIL. Still nothing. I decide to call the dealership directly. What happens when Dante picks up his phone? He slams down the receiver and hangs up on me. Really great customer service skills for someone who's been working there for many years. I end up talking with the Assistant Manager Gwendolyn. She's receptive to what I have to say. By this point, this no longer has to do with mats that probably cost them pennies. This has to do with the way I'm being treated after a very expensive sale. She phones over to Paul, the manager. Paul calls me and says "great news, your mats are in, Dante got them for you." Oh really? That's funny, because I have yet to hear from him. This evening, 11/27/19, just after 5pm, I made the 1 hour + drive to Cortlandt Manor from NYC. Who do I run into but Dante. He obviously doesn't want to interact with me. But no...I want to know what the problem is that you can't send me a quick text. If you had just sent me a simple text, things would've panned out much differently, and you'd have a return customer, not to mention I'd drive up there to service the car. He says nothing and hands me the mats. Again, this no longer has to do with the mats, and everything to do with the way I have been treated after the sale. He finally says "you want to know why I haven't contacted you? I don't like the way you rated me when you did the Hyundai survey." *crickets* Ummmm, you're not serious, right? I don't remember what I put on the survey, but regardless, my responses have absolutely nothing to do with the mats I was promised. If you are going to be petty like that, it speaks volumes about the kind of person you really are. He left me with the manager and gave me a side grin as he walked away. Wow. Really professional. Grow up. If you ever decide to come to this establishment, you'll see Dante there in the front with his "friendly demeanor" being helpful. For all you Harry Potter fans, think Professor Quirrell. Lol. If I could give 0 stars I would. Not only will I never return to their Hyundai dealership, but I will be going elsewhere to purchase a new Subaru in the future. In fact, I will stay away from all Curry dealerships in the future. I have friends & family who deal with Curry Acura. Ummm, not anymore. More

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This is my 2nd experience with Curry Hyundai. The entire staff is great, especially sales associate Franz Ozuna. I appreciate the time spent going over the features of my new vehicle I have also had good staff is great, especially sales associate Franz Ozuna. I appreciate the time spent going over the features of my new vehicle I have also had good experiences with the service department. More

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Jose was our salesperson and he was great. He was helpful and nice. This was my first car that I purchased and I was very happy with the service. Paul, the manager was very helpful as well. and nice. This was my first car that I purchased and I was very happy with the service. Paul, the manager was very helpful as well. More

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Great experience Very nice group of people that made us few comfortable and not pressured. They were very understanding of what we needed and made us feel at ease thro Very nice group of people that made us few comfortable and not pressured. They were very understanding of what we needed and made us feel at ease through the process. Highly recommend. More

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