Paul Glans | Page 24

After two months of driving our new ATS I am back to say what a simply fantastic vehicle! I was always pleased with my CTS but the handling and safety features of the ATS leave no doubt as why this is THE N what a simply fantastic vehicle! I was always pleased with my CTS but the handling and safety features of the ATS leave no doubt as why this is THE North American car of the year. Thanks to Paul and John we got the color -- Black Diamond and red leather interior -- combination and all the features we wanted. Even an Italian friend who is a BMW owner drove the car and was impressed. Thank you again, gentlemen, the ATS is everything you said it would be! More

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Upon walking in, I was immediately greeted by Marty. He went the extra mile to help me understand my best options. Marty was very friendly, patient and knowledgable. Paul also worked hard for my business went the extra mile to help me understand my best options. Marty was very friendly, patient and knowledgable. Paul also worked hard for my business. He provided quick feedback without any hard core sales tactics. I trusted Paul. Both Marty and Paul took the time to get to know me and my family. After the deal was closed, Marty spent a considerable amount of time sitting in the car with me to ensure I understood all of the features and set up. He went through each feature one by one and took no shortcuts. Both Marty and Paul displayed a sincere interest in ensuring a lifelong customer. The overall experience exceeded all of my expectations. Thank you, Coulter! With best regards, Meaghan Kolyszko More

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Every person at Coulter was very professional, friendly and informative during every step of the transaction. It was the nicest dealership I've ever encountered during many decades of car buying. and informative during every step of the transaction. It was the nicest dealership I've ever encountered during many decades of car buying. More

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Very pleasant car buying experience. We contacted the dealership months prior to buying a car and never felt hounded by them during our decision making process. dealership months prior to buying a car and never felt hounded by them during our decision making process. More

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As soon as I walked into the dealership, the receptionist greeted me and directed me to Chris who helped me with the exact car I wanted. We got down to business with the numbers. Paul helped get the numbers greeted me and directed me to Chris who helped me with the exact car I wanted. We got down to business with the numbers. Paul helped get the numbers in line and avoided any B.S. haggling tactics. They got to my number where I felt like I was getting a great deal. Once in Finance with Debbie, it was just as smooth. No "up-selling" on anything but the leather treatment which is a no brainer. I was taking the car back to Las Vegas and wanted to rims swapped out with some others. The Enclave was ready the very next day. Marty met me at the rental car return to pick me up in the car I had just bought my wife and went over all the features. This was by far the best buying experience I have ever had with any dealership i've dealt with. I've purchased cars in Nevada, Utah, California and now Arizona. If Coulter solds Cobras, I'd buy it from them as that's my next purchase. Great team of people. Very kind and sincerely caring about my wants. I would buy from them again. More

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the customer service was great, they were able to answer all my questions. They were friendly, I would recommend them highly and would purchase all my future car I might purchase. The dearlership is c all my questions. They were friendly, I would recommend them highly and would purchase all my future car I might purchase. The dearlership is close to my home and I do intend to use their service dept for all service on my new vehicle. More

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It was with some trepidation that I entered Coulter Cadillac in search of a new car. My previous experiences with "car salesmen" at other dealerships were not pleasant ones. As a widow lacking in any r Cadillac in search of a new car. My previous experiences with "car salesmen" at other dealerships were not pleasant ones. As a widow lacking in any real knowledge of cars, I thought for sure I would be taken advantage of. I began my experience with Paul Glans. He greeted me with such warmth and made me feel that I was the most important customer who ever came in to buy a car. He was so thorough in his explanations and so willing to work with me until we had a deal. He was such a gentleman and so very professional. I immediately saw his integrity and felt safe in trusting him. Everything about Paul is an asset to the Cadillac image. It was such a pleasure to work with him. He made it easy for me to buy a car and to feel confident in my decision. My relationship with Cadillac did not end with the purchase of my ATS. I was then introduced to Roger Farney. I thought it would be impossible to meet another special person, but Roger was also such a gentleman with integrity. He finalized things and undertook a most challenging job of teaching me about my new car. His patience and kindness were incredible. He made sure I understood everything before I drove off. He also reassured me that our relationship would not end with the purchase, but that he would be there when I needed servicing or if I had any questions. He was so sincere and I knew he meant what he said. He could not have been any more professional. My entire experience with Coulter Cadillac was wonderful. It has made me want to be a customer for life. I absolutely love my ATS and will now never drive anything but a Cadillac. Thank you so much Coulter Cadillac!!!! More

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Was finishing a 36 month Infiniti lease. They helped me get the buyout numbers four months early and structured a 24 month lease on a new XTS. Car has lots of computer interface and Allen Hall was very di get the buyout numbers four months early and structured a 24 month lease on a new XTS. Car has lots of computer interface and Allen Hall was very diligent to make sure every feature was explained. The deal was transparent and the process of pricing went smooth. I had a chance to check their service the next day with some computer questions. Scott Bergstrom was very knowledgable and was able to solve all my issues very quickly. The tire department was responsive to get the nitrogen levels exactly where they needed to be. Good people to do business with. More

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Very friendly customer service, personable, outstanding communication and etc. Allen took alot of time with us going through the operations of the many features. I could say alot more Great things about o communication and etc. Allen took alot of time with us going through the operations of the many features. I could say alot more Great things about our visit, but no room to continue. " Thank You " More

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This dealership and its associates went above and beyond to accommodate my needs. They were patient, flexible, kind, generous, informative, respectful, and had only one interest in mind--to provide excelle to accommodate my needs. They were patient, flexible, kind, generous, informative, respectful, and had only one interest in mind--to provide excellent service and a pleasant experience. I had been shopping for weeks for a new car, and thankfully was directed to Coulter by a friend. They expertly guided me in the process and had no preconceived bias or judgement about who I was or what deal I would make. As a woman shopping by myself, this was not only refreshing but the complete opposite experience from the 10+ dealerships I had visited prior. In the end, I selected a make/model outside of their inventory, but would absolutely go there first for my next vehicle just to have the experience of being a Coulter customer. One added bonus of the experience is that they educated and inspired me to get more interested in the cars themselves, instead of just shopping for one that would fit my needs. I have a bit of regret that I didn't choose the ATS sedan just for the ride. More

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