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Paul Hernandez
Paul Hernandez
Service Advisor
Land Rover Santa Monica
3020 Santa Monica Blvd
Santa Monica, CA 90404
53 Reviews
Dealership Experience
4 yrs
Industry Experience
17 yrs
Languages Spoken
English
Spanish
53 Reviews
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53 Reviews of Paul Hernandez
July 14, 2025
Jaguar Land Rover Santa Monica is the all-around best and most responsive Land Rover dealership in all of California. most responsive Land Rover dealership in all of California. More
by JHERRERA12
Verified CustomerOther Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas
June 28, 2025
The team at Land Rover SM is wonderful to work with and made the car buying experience seamless. I worked with Derrick and Sudhir, who are very knowledgeable, kind and efficient. This is the 4th vehicle made the car buying experience seamless. I worked with Derrick and Sudhir, who are very knowledgeable, kind and efficient. This is the 4th vehicle I bought from them and I would not go anywhere else! More
by D. Benjamin
Other Employees Tagged: JLR Marketing, Derek Fox, John Bevardos, Jorge Rojas
June 19, 2025
Amazing customer service! Will definitely go back, Received my car washed and very clean!! Thank YOU Will definitely go back, Received my car washed and very clean!! Thank YOU More
by shekarchi21
Other Employees Tagged: JLR Marketing, Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas , Anthony Ross- Great customer service
May 10, 2025
John varvatos is highly qualified and helps me out every time ! Everyone is so nice and get my car back quickly ! We appreciate all there help and hard work time ! Everyone is so nice and get my car back quickly ! We appreciate all there help and hard work More
by SAMANTHA56
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas
February 15, 2025
Ara and the team there are very professional and friendly. I definitely feel like I was serviced properly. friendly. I definitely feel like I was serviced properly. More
by lukmandotson
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Ara Kharazyan, Maria Teresa Smith, Ali Shahi , Kat Marenzi
January 27, 2025
Excellent service, they help me every time my car needs maintenance. Great service and pleasant people. maintenance. Great service and pleasant people. More
by MICHAELORBER
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas
January 10, 2025
Wonderful service. Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again More
by natalierafaeli
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas
January 02, 2025
Service and sales personnel are respectful,courteous and professional I’m pleased with my service and purchase of my new Jaguar. Thanks to Armando in service and Kenny in sales. This was an outstanding expe professional I’m pleased with my service and purchase of my new Jaguar. Thanks to Armando in service and Kenny in sales. This was an outstanding experience More
by jimmygrayson
Other Employees Tagged: Kenneth Kibanga, Armando Saenz Jr
November 28, 2024
Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work. is very nice! Wish I would get a loaner when bringing my car for warranty work. More
by DUARTE310
Other Employees Tagged: Jefferson Ascencio, John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas , Moniq
June 19, 2024
I have been a Land Rover/Range Rover owner for 18 years. I have used this service center exclusively because I always believed it offered the best care for our automobiles. However, I have learned that corn I have used this service center exclusively because I always believed it offered the best care for our automobiles. However, I have learned that corners have been cut in their annual servicing of our vehicles. Tires don't get rotated, so they don't last as long. When I inquired about this, they said that I hadn't requested tire rotation. Well, tire rotation is a basic part of any annual servicing so for a service center that charges top dollar for their work to tell me that tire rotation is not necessarily done when a car is being serviced was disappointing to say the least. Also, even when I come in for a basic service, I am always hit with a number of other services the shop 'highly recommends' based on their inspection of the vehicle. On average (and I'm talking about multiple services at Jaguar Land Rover Santa Monica), these extra, highly recommended services bring what was supposed to be a basic service cost up to the $4,000 range. I could understand if that happened once or twice, but it's every time. I have never brought a vehicle there for a basic service without a costly recommendation for me to approve so they can add it to the work. This last time was no different. And after paying much more than I was expecting, they didn't even turn off the 'in need of service' sign that lights up on the dash. They always did and in the past, so when I called to point this out, I was told that that would be an additional service I would need to bring the car in for. And by the way, this additional service visit would not be free of charge. So, I'm disappointed and in search of a shop that won't gouge me. What I will say is that the work that is done by this service center is good. It's just pricey and you're going to get costly service recommendations to add to the work being done on your car every visit. More
by BILL@BILLBLOCK.COM
Other Employees Tagged: Jorge Rojas
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