Paul Hernandez

The team at Land Rover SM is wonderful to work with and made the car buying experience seamless. I worked with Derrick and Sudhir, who are very knowledgeable, kind and efficient. This is the 4th vehicle made the car buying experience seamless. I worked with Derrick and Sudhir, who are very knowledgeable, kind and efficient. This is the 4th vehicle I bought from them and I would not go anywhere else! More

by D. Benjamin Verified Customer Verified Customer

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Amazing customer service! Will definitely go back, Received my car washed and very clean!! Thank YOU Will definitely go back, Received my car washed and very clean!! Thank YOU More

by shekarchi21 Verified Customer Verified Customer

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John varvatos is highly qualified and helps me out every time ! Everyone is so nice and get my car back quickly ! We appreciate all there help and hard work time ! Everyone is so nice and get my car back quickly ! We appreciate all there help and hard work More

by SAMANTHA56 Verified Customer Verified Customer

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Ara and the team there are very professional and friendly. I definitely feel like I was serviced properly. friendly. I definitely feel like I was serviced properly. More

by lukmandotson Verified Customer Verified Customer

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Excellent service, they help me every time my car needs maintenance. Great service and pleasant people. maintenance. Great service and pleasant people. More

by MICHAELORBER Verified Customer Verified Customer

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Wonderful service. Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again More

by natalierafaeli Verified Customer Verified Customer

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Service and sales personnel are respectful,courteous and professional I’m pleased with my service and purchase of my new Jaguar. Thanks to Armando in service and Kenny in sales. This was an outstanding expe professional I’m pleased with my service and purchase of my new Jaguar. Thanks to Armando in service and Kenny in sales. This was an outstanding experience More

by jimmygrayson Verified Customer Verified Customer

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Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work. is very nice! Wish I would get a loaner when bringing my car for warranty work. More

by DUARTE310 Verified Customer Verified Customer

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I have been a Land Rover/Range Rover owner for 18 years. I have used this service center exclusively because I always believed it offered the best care for our automobiles. However, I have learned that corn I have used this service center exclusively because I always believed it offered the best care for our automobiles. However, I have learned that corners have been cut in their annual servicing of our vehicles. Tires don't get rotated, so they don't last as long. When I inquired about this, they said that I hadn't requested tire rotation. Well, tire rotation is a basic part of any annual servicing so for a service center that charges top dollar for their work to tell me that tire rotation is not necessarily done when a car is being serviced was disappointing to say the least. Also, even when I come in for a basic service, I am always hit with a number of other services the shop 'highly recommends' based on their inspection of the vehicle. On average (and I'm talking about multiple services at Jaguar Land Rover Santa Monica), these extra, highly recommended services bring what was supposed to be a basic service cost up to the $4,000 range. I could understand if that happened once or twice, but it's every time. I have never brought a vehicle there for a basic service without a costly recommendation for me to approve so they can add it to the work. This last time was no different. And after paying much more than I was expecting, they didn't even turn off the 'in need of service' sign that lights up on the dash. They always did and in the past, so when I called to point this out, I was told that that would be an additional service I would need to bring the car in for. And by the way, this additional service visit would not be free of charge. So, I'm disappointed and in search of a shop that won't gouge me. What I will say is that the work that is done by this service center is good. It's just pricey and you're going to get costly service recommendations to add to the work being done on your car every visit. More

by BILL@BILLBLOCK.COM Verified Customer Verified Customer

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Hands-down, best dealership ever when I go here John takes care of me. He has my vehicle in and out of there as fast as possible they always target the problem. I usually don’t have to wait around for a takes care of me. He has my vehicle in and out of there as fast as possible they always target the problem. I usually don’t have to wait around for a week to get my vehicle back. It’s back to me in two days Will never use any other dealership ! Thank you, John Bardo, and your team for your services!🫶🏻 More

by reenap96 Verified Customer Verified Customer

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