Paul Johnson
Paul Johnson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Paul Johnson

Service Manager

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
4.6
45 Reviews

Dealership Experience

26 yrs, 1 mo

Industry Experience

26 yrs, 1 mo

Languages Spoken

English English

4.6

45 Reviews

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45 Reviews of Paul Johnson

May 14, 2025

Dealership Rating
Employee Rating

Shawn did an outstanding job, again. Very efficient and on top of his game. Thank you. More

by rustate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Shawn provided you with outstanding service at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 13, 2025

Dealership Rating
Employee Rating

Enjoyed my dealer in sales department! Service not happy with they had no parts for my 2000 Corvette!! Could t work on the car More

by HUMMV1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coalby Graham, Cathy Spurgeon

May 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. We appreciate hearing that you had a positive experience with our sales department at James Wood Chevrolet Buick GMC Decatur. I understand your concerns regarding the lack of parts for your 2000 Corvette in our service department. Please feel free to reach out to us directly so we can discuss this further and assist you in any way possible. Your satisfaction is important to us, and we’re here to help! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 01, 2025

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Employee Rating

We only shop James Wood. Their sales, service and collision center teams in Denton & Decatur are the best. Five vehicles purchased. Looking forward to number six. More

by mmccoy276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our sales, service, and collision center teams at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your loyalty and look forward to assisting you with your sixth vehicle purchase! Don't hesitate to reach out to us when you're ready. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 29, 2025

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Employee Rating

Best place to have all your service needs taken care of, used this place years and will continue to do so! More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Paul! We appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and are thrilled to hear that you trust us for all your service needs. We look forward to serving you for many more years to come! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 08, 2025

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Employee Rating

Honesty, Integrity, Credibility describes my personal interaction with James Wood Decatur, Texas. From sales, service, and parts department, I find interaction across the board to be the most important More

by robcox15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur since 2007. It's wonderful to hear that our commitment to honesty, integrity, and quality service across all departments has made such a positive impact on your experience. We look forward to continuing to provide you with dependable service and hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 26, 2025

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Employee Rating

They are courteous and professional. I never have to worry about upselling or high pressure. More

by ELSOMDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I am glad to hear that you found our team at James Wood Chevrolet Buick GMC Decatur courteous and professional. We pride ourselves on providing a pressure-free experience, and it's great to know that it resonated with you. We look forward to serving you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 07, 2025

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Employee Rating

Easy scheduling, great reception on arrival, escorted to service representative, Bryan Stanley, ensure way was requested for service and coordinated additional recall service. Process was quick, with face t More

by DEFENDERONTHEROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, Krystal Gipson, Jennifer Westerlund, Matt Smith , Cashiers are always friendly

Feb 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! I'm thrilled to hear about your seamless experience at James Wood Chevrolet Buick GMC Decatur and how Bryan provided you with excellent service. It's great to know that your truck was taken care of and came back looking good. I appreciate your feedback and look forward to seeing you again for your next service! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 24, 2025

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Employee Rating

Poor Communication. Had my truck 3 months and it broke down 1 week after I picked it up with original issues. Not even 300 miles. Terrible experience! Service Coordinat More

by RYAN.BLACKBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 25, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us, Ryan. I understand your concerns regarding the communication and the issues with your truck. At James Wood Chevrolet Buick GMC Decatur, we strive to provide timely updates and support to our customers. I appreciate your feedback and would like to encourage you to contact me directly so I can address your concerns and work towards a resolution. Thank you again for your insights. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 16, 2025

Dealership Rating
Employee Rating

While the service went very quickly ~ I was surprised that my carpet was vacuumed. I have never experienced this since I have been getting my oil changes at James Wood. I will definitely reconsider where More

by GJPLOEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 17, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the service at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you experienced quick service, but I understand your surprise with the carpet vacuuming. We aim to provide thorough service, and your concerns are important to us. If you'd like to discuss this further or share more details, please feel free to reach out. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

January 11, 2025

Dealership Rating
Employee Rating

We have always been pleased with the service provided by James Woods. Dason was our service technician and worked with us as we tried to work with our insurance provider. He was professional and understa More

by sgjdk92262
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

Jan 13, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you've always been pleased with the service at James Wood Chevrolet Buick GMC Decatur. It's great to know that Dason was able to assist you effectively while navigating the insurance process. If you ever need anything else, please don't hesitate to reach out. We look forward to seeing you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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