Paul Kemme | Page 15

Zach was one of the better customer focused reps we have worked with. He educated us, picked the car we wanted and did everything we could have asked. No pressure, fair on the price with not a lot of back a worked with. He educated us, picked the car we wanted and did everything we could have asked. No pressure, fair on the price with not a lot of back and forth, took care of us and followed up! More

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Exorbitant fees! We went to Mall of Georgia Mini at the end of December with full intention to buy a used car they had listed. We inspected the car, drove it and every We went to Mall of Georgia Mini at the end of December with full intention to buy a used car they had listed. We inspected the car, drove it and everything seemed to be in order except the rear headsets were not on the rear seats. When asked the salesman made a lame excuse about the detail department may have taken them off for cleaning. We made it clear they had to be found. We then told the salesman our budget and asked him to draw up an offer sheet. He went to the sales manager to have it approved (of course) and presented it. We almost fell off our seats. We had told him from the start that we would not pay their ridiculous $749 documentation fee. The offer sheet did have the fee subtracted from the internet sales price. However, there was a charge for a “kahu”, which is some sort of vehicle tracking device for $400. We told him to take it off. There was also a $899 fee for detailing! Seriously!? $899? We told him that was ridiculous. The usual title and tag fees were listed as expected but after that was the $749 doc fee added back in. He tried to convince us that the negative fee and positive fee “would zero out”. Who is he kidding? We negotiated for several more minutes as he wore out the floor going back to the sales manager. Eventually, the sales manager comes out and gives us a sob story about the internet sales price was posted to low and he had been yelled at by their general manager. Long story short, we got tired of the sales manager’s attitude and ended up walking out disgusted. Mall of Georgia Mini may be a good dealership to buy a Mini but wary of their excessive add-on fees. More

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Jordan Smith is my guy! Great experience start to finish. Very knowledgeable and honest guy here. Would recommend to friends and will be a customer for life. Very knowledgeable and honest guy here. Would recommend to friends and will be a customer for life. More

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Great services and good atmosphere Had great experience here. Lamant helped me well to get a car that I needed. He was very friendly, and I will go back if I purchase another Mini next Had great experience here. Lamant helped me well to get a car that I needed. He was very friendly, and I will go back if I purchase another Mini next time. More

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Love my new Mini!!! Great experience all around! I knew ahead of time what vehicle I wanted to test drive and Jordan had it waiting when I came in. ahead of time what vehicle I wanted to test drive and Jordan had it waiting when I came in. More

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I had a good experience at the Dealership and would recommend Jordan and this establishment to others who are looking for a mini or other vehicle recommend Jordan and this establishment to others who are looking for a mini or other vehicle More

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Great purchase experience, start to finish I had a great purchase experience working with Jordan and Paul on the purchase of a 2017 Mercedes. From the start, they were easy to work with, frien I had a great purchase experience working with Jordan and Paul on the purchase of a 2017 Mercedes. From the start, they were easy to work with, friendly and committed to helping make sure I got a car I love (which I did!). They took care of all the details and the whole process was easy. When it came time to pick up the car, it was clean, detailed, gassed up, staged and ready to go. A great experience all around. More

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This was by far best car buying experience that I have ever had in my 25 years of car buying. Jordan and the entire Mall of Georgia Mini staff went above and beyond to help me find the vehicle of my dream ever had in my 25 years of car buying. Jordan and the entire Mall of Georgia Mini staff went above and beyond to help me find the vehicle of my dreams. From Jordan spending hours showing us car after car to Paul in the Finance office working late into the evening just to make sure that we left happy in our new car!!! Beyond impressed with the level of service received at the Mall of Georgia Mini and I will be sure to send everyone that I know to see Jordan and team from here in our. More

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Jordan Smith was my salesman and I could not be any happier with the fantastic customer service and attention to detail that I received when purchasing our new Mini. happier with the fantastic customer service and attention to detail that I received when purchasing our new Mini. More

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Very Customer Focused The Mall of GA MINI Team is truly the "Gold Standard" of professionalism. Their focus is to exceed the customers' expectations and in my case, they cl The Mall of GA MINI Team is truly the "Gold Standard" of professionalism. Their focus is to exceed the customers' expectations and in my case, they clearly achieved their goal. I was extremely pleased with the experience and look forward to a long term relationship. More

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