Paul Lai | Page 30

Best of the best This has been my go-to dealer for over a decade. Paul Lai is top notch. These folks meet high expectations every time - a rare thing these days. This has been my go-to dealer for over a decade. Paul Lai is top notch. These folks meet high expectations every time - a rare thing these days. More

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Always a pleasure dealing with Mercedes-Benz of Princeton!! Victor Rivera provides excellent service and is always a pleasure to deal with. This is an excellent dealership with high standards and great custome Victor Rivera provides excellent service and is always a pleasure to deal with. This is an excellent dealership with high standards and great customer service. More

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It was a very pleasant and hassle free experence Purchased our first Mercedes from princeton Mercedes it was a great experience. Entire process was hassle free Paul and Rob were great to work with. Purchased our first Mercedes from princeton Mercedes it was a great experience. Entire process was hassle free Paul and Rob were great to work with. Entire staff was great and very courteous. More

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Good service Good service, response quickly, agenty is friendly and informative can answer my question professionally, and follow up afterwards. Will recommend thi Good service, response quickly, agenty is friendly and informative can answer my question professionally, and follow up afterwards. Will recommend this dealer to my friends More

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Exceptional Service Mr. Lai is vey courteous, professional, trust worthy,. I have known him for many years , He is very knowledgeable and always there for me, when I ha Mr. Lai is vey courteous, professional, trust worthy,. I have known him for many years , He is very knowledgeable and always there for me, when I have questions about my car. Thanks very much. More

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Follow Up Visit with Robert So after a great experience in the lease and delivery of my new E 450, I returned recently to the dealership to collect permanent plates/registration. So after a great experience in the lease and delivery of my new E 450, I returned recently to the dealership to collect permanent plates/registration. After connecting with my salesman Paul Lai, I was able to sit in the vehicle with Robert to get a few questions answered. These new E Class’ are incredible machine from a technology standpoint, and Robert (again) was right there going the extra mile to make sure all my “dumb” questions were answered. He is so patient and attentive....a great asset to MB of Princeton! The combination of Paul and Robert is a killer team. I look forward to many years of future terrific experiences! Jeff Stuart More

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Great Dealership Service department is very receptive. They are very open and are excellent at communicating what is going on with your car. I like how they text you u Service department is very receptive. They are very open and are excellent at communicating what is going on with your car. I like how they text you updates More

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Paul is Very Efficient and kind Every step is carried out in the quicket manner. His attitude is very kind, patiently introducing everything thay may seem confusing to us. He is also Every step is carried out in the quicket manner. His attitude is very kind, patiently introducing everything thay may seem confusing to us. He is also very honest about status of the vehicle and the vehicle market. More

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Awesome Teaching Experieve I recently re-leased an E Class from MB Princeton. This is my fourth Mercedes from MB Princeton, and each positive experience keeps me coming back. Th I recently re-leased an E Class from MB Princeton. This is my fourth Mercedes from MB Princeton, and each positive experience keeps me coming back. This time, I leased an E 450, which is dramatically more advanced than my prior 2016 E 350. On picking up the car, Robert did a fantastic job of giving me instructions on all the new/improved features..and did in a way that I wasn’t overloaded/overwhelmed. He made it fun, and was so patient with questions and the “show me one more time” inquires. Robert offered to have me come back as I get used to the new car, and really went the extra mile in spending almost 90 minutes walking me thru all the features. Very pleasant and efficient experience all around! More

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Purchase ease, courteous, professional This was my third purchase here at MB of Princeton. I have always been treated with the utmost respect and professionalism. I'm totally satisfied wit This was my third purchase here at MB of Princeton. I have always been treated with the utmost respect and professionalism. I'm totally satisfied with the ease of trading in and leasing a new vehicle. The whole process was swift, everything occurred within a few hours. My sales representative was Vasil Cherepania. He was very thorough and courteous. It is so refreshing to be treated and respected as a valued customer, so rare in many dealerships. Vasil was very knowledgeable and ensured every box was checked, so to speak. The process was stress free and I am extremely satisfied! More

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