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Paul Martin
Paul Martin at Herb Chambers Ford of Braintree
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Paul Martin | Page 3

Service Advisor

Herb Chambers Ford of Braintree

75 Granite St
Braintree, MA 02184

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4.8
93 Reviews
4.8

93 Reviews

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93 Reviews of Paul Martin

October 23, 2023

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Employee Rating

So far like other dealerships for service. Work done but then picking up vehicle I encountered that vehicle having starting problems More

by sullij
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Recommend Dealer
Yes

Other Employees Tagged: Drew Bailey, Jack Nguyen, Adam Smith , Jay Larkin

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Oct 24, 2023

Herb Chambers Ford of Braintree responded

Thank you for the feedback. We're sorry to learn about the issues you encountered after your visit. Please reach out so we can look into this issue for you and ensure it gets resolved promptly. Respectfully, Scott Lewis - General Manager - slewis@herbchambers.com

October 22, 2023

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The staff is professional and customer friendly and well informed. This was my second experience with this dealership and will return. More

by bobnson2003
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Yes
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Oct 24, 2023

Herb Chambers Ford of Braintree responded

We're so glad to know you've had two great experiences with us at Herb Chambers Ford of Braintree! We appreciate your support and look forward to seeing you again. Safe travels until then!

October 17, 2023

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Came in for an oil change and brakes replaced! Excellent customer Service! The service advisor Paul Martin was great explained everything to me in detail and went above and beyond to meet my needs More

by Nai
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Recommend Dealer
Yes
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Oct 18, 2023

Herb Chambers Ford of Braintree responded

We're glad to know that Paul provided you with an excellent service experience at Herb Chambers Ford of Braintree. We appreciate the positive feedback and look forward to assisting you again in the future! Safe travels!

October 11, 2023

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Perfectly on everything good service good costumer service and the service was great also on time More

by ornelachris
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Lewis, Eric Digirolamo, Mena Gad, Jessica Reed, Courtney Blundell, Drew Bailey, Jack Nguyen, Adam Smith , Jay Larkin

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Oct 11, 2023

Herb Chambers Ford of Braintree responded

We really appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome review, thank you!

September 27, 2023

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Competent and friendly service. Easy to schedule appointments at a convenient time. Will certainly use this dealership again. More

by Midwestener
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Recommend Dealer
Yes
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Sep 28, 2023

Herb Chambers Ford of Braintree responded

We're glad to know you found our service at Herb Chambers Ford of Braintree both competent and friendly. Thank you for choosing us! We look forward to seeing you again for your future appointments! Safe travels!

September 25, 2023

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Absolutely the worst customer service I’ve ever had to deal with never again shop there More

by Pissed off
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Recommend Dealer
No

Other Employees Tagged: Adam Smith , Lisa from sales

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Sep 26, 2023

Herb Chambers Ford of Braintree responded

We're sorry to hear that you feel this way and want to understand what happened. Please reach out so we can discuss how to improve. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

September 18, 2023

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The people in service at Herb Chambers Ford do a fantastic job when they service my vehicle. Prompt, courteous, professional and friendly. More

by Albert
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Recommend Dealer
Yes

Other Employees Tagged: Drew Bailey, Jack Nguyen, Adam Smith , Jay Larkin, Paul

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Sep 21, 2023

Herb Chambers Ford of Braintree responded

Hi Albert! We're glad to know our service team at Herb Chambers Ford of Braintree met your expectations with their prompt and friendly service. Thanks for the positive feedback!

September 18, 2023

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Work is done right and timely Service advisor doesn't try to sell things that are not needed. All around great service and not overpriced. More

by r1427642
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Recommend Dealer
Yes
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Sep 18, 2023

Herb Chambers Ford of Braintree responded

Thank you for trusting the Herb Chambers Ford of Braintree team with your service needs! We're grateful for your support and look forward to your next visit!

September 14, 2023

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Paul Martin kept me informed of the progress of my repair. He was polite and professional. More

by Flander571
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Recommend Dealer
Yes
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Sep 15, 2023

Herb Chambers Ford of Braintree responded

Hey Flander, thank you for the positive review! We're delighted to hear that Paul kept you informed and displayed professionalism throughout your repair process. We'll see you next time! Have a great ride!- The Herb Chambers Ford of Braintree Team

September 11, 2023

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I was attended to in a cordial and professional manner. All I came in contact with were very friendly and professional. More

by Ronzo
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Recommend Dealer
Yes
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Sep 14, 2023

Herb Chambers Ford of Braintree responded

Hey Ronzo, we're glad to know you had a friendly and professional experience with our team at Herb Chambers Ford of Braintree. Thanks for the positive feedback! We'll see you next time. Safe travels!

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