Paul Phifer | Page 2

Friendly and professional, updated you on your vehicle and communicated clearly what was required for your car with cost. The wait was very close to time given for completion. and communicated clearly what was required for your car with cost. The wait was very close to time given for completion. More

Report | Print

I’m always satisfied with the service at Scott Clark Honda. They are friendly and quick. Honda. They are friendly and quick. More

Report | Print

The service writer Paul was outstanding. He was very friendly and knowledgeable about the recent recall on my 2018 CRV. The dealership overall was clean but lacking in brochures for all Ho He was very friendly and knowledgeable about the recent recall on my 2018 CRV. The dealership overall was clean but lacking in brochures for all Honda models. I was interested in the new CRV and wanted to see what accessories was available. There was some type of catalog on display but it was outdated for most models. In the waiting area for service, there was no information or direction for any beverages or snacks. As part of the service writer's job it would be nice to mention this to the customer before entering that area. More

Report | Print

As always, each time I visit this dealership to have my car service I am provided the utmost level of customer service. The Service Tech continue to provide me with very detailed information to better unde car service I am provided the utmost level of customer service. The Service Tech continue to provide me with very detailed information to better understand how and what is needed for my car to operate and function well. They are very knowledgeable and welcome questions to better understand the process. More

Report | Print

Employees are great to work with- pleasant, knowledgeable, vehicle ready before the estimated time- highly recommend. Paul was excellent. knowledgeable, vehicle ready before the estimated time- highly recommend. Paul was excellent. More

Report | Print

Would not recommend for service. Very hard to reach the service department. I have been without a car for 5 days and wanted to get an update and it took almost an hour to reach som Very hard to reach the service department. I have been without a car for 5 days and wanted to get an update and it took almost an hour to reach someone. Also, they forgot to do one of the services requested. Spoke with Wesley the service manager and was rude and disrespectful. More

Report | Print

By far the worst customer service I have ever experience from a dealership and a person. Paul has made my experience with Scott Clark Honda a terrible one. My car has been brought in to the shop 3 times now from a dealership and a person. Paul has made my experience with Scott Clark Honda a terrible one. My car has been brought in to the shop 3 times now and two of those times I was told there would be a Odyssey or Pilot for my big family. I am currently here now for the second time at 7:30am and they were not prepared for me again. Not only are you put of your own vehicle for days for an electrical issue but then you have to deal with terrible customer service with everyone here. I would not recommend this dealship or any of the workers. More

Report | Print

This was my 1st time n everything went great- Paul was friendly n very helpful- answered all my questions friendly n very helpful- answered all my questions More

Report | Print

Very good nice place good people fast service good prices I love it and is close to my house 😍love it for real malik good guy good men A +for him I have 3 accords I service them in Honda Scotte in 7025 E. I I love it and is close to my house 😍love it for real malik good guy good men A +for him I have 3 accords I service them in Honda Scotte in 7025 E. Independence blvd I recommend it go people go you won’t regret ok Scott Clark Honda in independence blvd the best Honda dealer in Charlotte NC 100 💯 100 💯 Go Honda Go love my 2019 accord very nice and smooth #sport #Blue love it thank you Scott Clark for your service in Charlotte nc in independence blvd yes yes More

Report | Print

Excellent work by Paul in service. A true professional I will always trust him with my Accord. A true professional I will always trust him with my Accord. More

Report | Print