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Paul Tokatlyan
Paul Tokatlyan | Page 108
Service Manager
Universal Mitsubishi
5015 Van Nuys Blvd
Sherman Oaks, CA 91403
1,289 Reviews
Dealership Experience
24 yrs, 1 mo
Languages Spoken
Armenian
English
1,289 Reviews
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1289 Reviews of Paul Tokatlyan
June 04, 2019
Great Service Paul Tokatlyan was great. I called ahead of time to inquire about the recall on my car and he gave me the information that I needed and told me to bri Paul Tokatlyan was great. I called ahead of time to inquire about the recall on my car and he gave me the information that I needed and told me to bring my car in and it would be taken care of. I asked about an oil change and he assured me that it could all be done at the same time. More
by VASQUEZ.TONIA
Verified Customer
May 31, 2019
made my memorial day weekend an amazing one buying a new vehicle from universal mitsubishi is always a very pleasant experience it takes a great effort from all of their staff to make a good dea buying a new vehicle from universal mitsubishi is always a very pleasant experience it takes a great effort from all of their staff to make a good deal happen to bring the most satisfaction to new and recurring customers i have purchased 3 mitsubishis from this dealership in the past and will probably buy my next vehicle from them thanks for all your help More
by mossa
Other Employees Tagged: Tiki N
May 25, 2019
Always a good experience Paul is always helpful. He gives you your options, his suggestions, and lets you decide what you want to do. It doesn’t feel like I’m being forced to Paul is always helpful. He gives you your options, his suggestions, and lets you decide what you want to do. It doesn’t feel like I’m being forced to do anything I don’t need More
by ALFREDDTERENCE
May 22, 2019
Service Very great! Honest! Very straight forward for what i needed!..........................................................I am very sure im comming back a Very great! Honest! Very straight forward for what i needed!..........................................................I am very sure im comming back again for my service. Very friendly! Satisfied enough! More
by DOMINICORCENA
May 20, 2019
Great service! I always come to mitsubishi duarte to service my old mitsubishi galant because of great customer service, poeple are very professional and they alw I always come to mitsubishi duarte to service my old mitsubishi galant because of great customer service, poeple are very professional and they always check all possible issue of my car. More
by OSCAR.ENRIQUEZ.JR
Other Employees Tagged: Junior Avila , Dennys Vaca
May 17, 2019
Awesome service Paul did an amazing service and ensure that I do not have to pay more than what I need to. He informed me when my next service is and tried to accommo Paul did an amazing service and ensure that I do not have to pay more than what I need to. He informed me when my next service is and tried to accommodate the service within the timeframe I have. More
by THERESA.LIPSKI
May 16, 2019
Service department A+ Paul is like the main glue of the service department. He helps you understand, and he try to help you out. I just miss having the dealership at Glenda Paul is like the main glue of the service department. He helps you understand, and he try to help you out. I just miss having the dealership at Glendale that’s all, but to me if i will get good service and good price . I won’t mind the drive 30 mins. Thank you Paul and everyone at the dealership. Also place is clean and offer drinks. More
by MDALIFAISAL
Other Employees Tagged: Junior Avila , Armen Avanessian, Dennys Vaca
May 13, 2019
Excellent Customer Service The place was clean and organized. Paul, my service manager was friendly and informative. He explained what the issue was with my BSW dashboard mess The place was clean and organized. Paul, my service manager was friendly and informative. He explained what the issue was with my BSW dashboard message and provided options re: how best to address it and what the different costs are. He didn't try to sell me on the most expensive fix, but offered up different ways to address the issue. More
by PHABAN
May 06, 2019
Please see below, as I have explained in detail Took me 2.5 hours to arrive at your service center. I trusted your service manager "Paul Tokatlyan", as I remembered his awesome attitude and service, Took me 2.5 hours to arrive at your service center. I trusted your service manager "Paul Tokatlyan", as I remembered his awesome attitude and service, plus professionalism when I purchased my car in Glendale before Mitsubishi moved far away, to Duarte. My ignition would not turn on, unless I pressed my key in several times, while pushing it in the the ignition as hard as I could. I started having a blister on my finger. Per the suggestion of my local mechanic, he said go to the dealer. I did not want to make the long drive, but had no choice. I called Paul explained the situation, as usual, Paul was super compassionate, and I made the appointment, knowing about the long of a drive, and that I only had a short window of time to return back to work, he took immediate action when I got there, had my car checked, explained the issue, had it worked on right away, and I was on my way... He is the BEST and a huge asset to Mitsubishi, he is absolutely wonderful. All good with my car now. Million thanks to Paul. More
by SIMAKELLY
May 04, 2019
Great. Because of Paul. He was great handling my needs. Very professional, courteous & friendly. He managed to take care of everything so I don’t have to com Because of Paul. He was great handling my needs. Very professional, courteous & friendly. He managed to take care of everything so I don’t have to come back. Great management experience. More
by bgdata03
