Paul Tokatlyan | Page 121

Excellent Service! Paul from the Service Dept. Has always been excellent with customer service. He is very concise and clear about the service being done and very knowle Paul from the Service Dept. Has always been excellent with customer service. He is very concise and clear about the service being done and very knowledgeable. More

by andreiksb Verified Customer Verified Customer

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Excellent Service!!! I spoke with Paul over the phone and answer all my questions and once I arrived at the dealership Dennys along with Paul took care of the vehicle. I w I spoke with Paul over the phone and answer all my questions and once I arrived at the dealership Dennys along with Paul took care of the vehicle. I was always provided up to date information through the process and I am back on the road now – Thank you More

by LPADILLA Verified Customer Verified Customer

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Pleasant used car buying; they bought me a new tire I originally went to the dealership to look at an Outlander PHEV. It would have been my 5th plug-in vehicle but the model was being updated for 2019 I originally went to the dealership to look at an Outlander PHEV. It would have been my 5th plug-in vehicle but the model was being updated for 2019 some time next year. I had been looking at Tesla's for years but buying one was never quite in the cards. They have an amazing assortment of lease-return Tesla Model S's -- over a dozen of them. I bought a red one years ahead of when I thought it would fit into my budget. Tiki was very pleasant to work with and I got a good price. Zakk had helped me originally and was extremely friendly and knowledgable. The total time purchasing the vehicle was painfully long. The next morning I found the rear tire was absolutely flat when all I did was drive straight home. The tire probably had problems but I could have run over something without knowing. I was anticipating an argument or some type of dispute, but the service manager Paul met with Tiki and they told me Danny approved a new tire replacement. Excellent customer service. It did take a lot of time again though. Very happy customer and would return and recommend Universal Mitsubishi to anyone. More

by Jon Jon Verified Customer Verified Customer

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Great place I had good rapport with this dealer and always my car came out clean and without an issue. Even when I assumed something was wrong with my car, Paul I had good rapport with this dealer and always my car came out clean and without an issue. Even when I assumed something was wrong with my car, Paul assured me all were ok, and no need for other services. Rarely you hear that these days! More

by RemusRM Verified Customer Verified Customer

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Excellent Mitsubishi Sevice center Great service for your Mitsubishi vehicle. Always friendly and they do excellent work. Paul can help you out with all your car care needs, highly reco Great service for your Mitsubishi vehicle. Always friendly and they do excellent work. Paul can help you out with all your car care needs, highly recommended! More

by HAC Verified Customer Verified Customer

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Excellent attention to details I have been a loyal customer for many years. I bought my first Outlander from the Glendale dealership and my car had an excellent run under the care I have been a loyal customer for many years. I bought my first Outlander from the Glendale dealership and my car had an excellent run under the care of the service department before they moved to City of Duarte. Paul Tokatlyan is my go to contact. He is friendly and extremely knowledgeable and he is always very direct and honest about what needs to be done. Now I have a Outlander Sport, and would only trust Paul and his team to take care of my car! More

by AMYHOSPATNY Verified Customer Verified Customer

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Friendly and communicative Took my car in for some tranny noise and they fixed it in just a couple days, with even some filter thrown in for free. Kept me informed of the whole Took my car in for some tranny noise and they fixed it in just a couple days, with even some filter thrown in for free. Kept me informed of the whole process and took their time to check for the warranty and to help me pay as low as possible. More

by JORGE_BERDUGO Verified Customer Verified Customer

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Outstanding experience My experience here is by far beyond my expectations. All thanks to Paul who has always been great not just with his customer service but as well as de My experience here is by far beyond my expectations. All thanks to Paul who has always been great not just with his customer service but as well as delivering and making sure customer happiness I wouldn’t go to any other dealership especially if Paul is not there! Thanks Paul More

by dodgers1769 Verified Customer Verified Customer

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Oil Change and Reccomendations In n Out after 1 Hour, Mr. Paul save me Money & Hassle by recommending to Change my Battery which is BAD & Almost on the 3 Year warranty period whi In n Out after 1 Hour, Mr. Paul save me Money & Hassle by recommending to Change my Battery which is BAD & Almost on the 3 Year warranty period which is on December. More

by odejesus Verified Customer Verified Customer

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They tried They were not sure of what the problem was with phone not communicating with the USB port. I had tried to solve the problem with Verizon q otherwise n They were not sure of what the problem was with phone not communicating with the USB port. I had tried to solve the problem with Verizon q otherwise no results. They did their best to solve the problem with a positive attitude. More

by ROSETANK Verified Customer Verified Customer

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