Paul Tokatlyan | Page 19

Good service and faster Good customer service Good waiting room and beverage All is good. waiting room and beverage All is good. More

by DOROTHYREGIS Verified Customer Verified Customer

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The Service is consistently great at Universal Mitsubishi. They are true professionals. No high pressure sales tactics either, they show you what you need, explain how soon you need to do it, and Mitsubishi. They are true professionals. No high pressure sales tactics either, they show you what you need, explain how soon you need to do it, and provide a competitive price. I will continue to service my vehicle here. More

by BLKSHOES2 Verified Customer Verified Customer

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My car was done on time and explained to me what was done and what should be done. and what should be done. More

by SHEILAITOW Verified Customer Verified Customer

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Service managers Paul and Armen are 2 of the most courteous, honest and transparent professionals in the business. I drove 45 mins to have my car serviced here because I couldn’t trust the dealership courteous, honest and transparent professionals in the business. I drove 45 mins to have my car serviced here because I couldn’t trust the dealership closer to me. They are both a class act and set the bar very high for how outstanding, professional Mitsubishi advisors should service customers and their vehicles. Unlike another dealership who charged me hundreds of dollars above average for services that weren’t appropriate or necessary for my PHEV, they have never tried to upsell or pressure me to add excessive service items since I purchased the vehicle at their former Duarte location back in 2019. Because Paul himself has driven the same vehicle, he knew exactly what maintenance items were needed and even examined previous service invoices to prevent repetition or duplicate charges. I will continue to have my vehicle serviced here - as long as Paul and Armen are there. Thank you! More

by Denis.Wang Verified Customer Verified Customer

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My service was great and my issue was handled quickly. Everyone was very nice and I had a short wait time. Everyone was very nice and I had a short wait time. More

by Viki B Verified Customer Verified Customer

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Zakk and the rest of the team made the experience of buying a car wonderful! Zakk is very personable and I found him and the dealership very straightforward and honest. I got a great deal and love my ca buying a car wonderful! Zakk is very personable and I found him and the dealership very straightforward and honest. I got a great deal and love my car! Thanks Zakk! More

by CHAMELEONZOO Verified Customer Verified Customer

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This is the first dealership where I felt that I was treated as a valued customer! The entire staff that I had interacted with was very helpful and helped me choose the best vehicle option for me and my treated as a valued customer! The entire staff that I had interacted with was very helpful and helped me choose the best vehicle option for me and my family. Paperwork was done swiftly and I was met with integrity, quality and kindness every step of the way. Thank you for being such a wonderful team and an awesome quality brand! Mitsubishi is super underrated - the Outlander we drove away in was the money I’ve spent on a vehicle. Thank you Bob, Zakk and Tiki !!! More

by MGEV1213 Verified Customer Verified Customer

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Great service from Tiki and Carlos and all the team, thank you Universal Mitsubishi, you are the best! thank you Universal Mitsubishi, you are the best! More

by dimakarimov Verified Customer Verified Customer

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Paul was very easy to work with and kept me updated on the whole process. Simple the whole process. Simple More

by ALEXW6433 Verified Customer Verified Customer

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Thank you guys very much. My previous dealership (not Mitsubishi) changed oil more than 3 hours (one time I spent 8 hours). But this service did everything for about 1 hour an My previous dealership (not Mitsubishi) changed oil more than 3 hours (one time I spent 8 hours). But this service did everything for about 1 hour and 20 minutes (they did additional warranty change) and said “Sorry for delay”. Thanks guys again. I hope I will love this service same as I love my car)) More

by dmitriy.corp77 Verified Customer Verified Customer

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