Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 28

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 2 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

August 20, 2023

Dealership Rating
Employee Rating

They're ok. Just need little bit improvement on communication, because i left my car the 1st day expecting at least a message text that it will not be work on un More

by Rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Aug 26, 2023

Universal Mitsubishi responded

Hi Rm.... thank you for pointing out our oversight. Often it's the little things that create the greatest bother. Be assured we'll make every effort to earn your 5 star review on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 14, 2023

Dealership Rating
Employee Rating

Great customer service. Courteous, friendly professional and attentive. Definitely would recommend.this dealership to others. More

by RICHHARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila

Aug 26, 2023

Universal Mitsubishi responded

Thank you Mr. Haro... Thank you for sharing your experience. Thank you for choosing Universal Mitsubishi and its amazing Service staff. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 13, 2023

Dealership Rating
Employee Rating

Great customer service! Small and quaint location. Great vibes and great location. Everyone offered to help. More

by bdymstr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Aug 26, 2023

Universal Mitsubishi responded

Hello and thank you for giving us the opportunity to earn your business. I recognized our limited space and our effort to make our customers visit a pleasent one. We nick named it "The Boutique" Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 12, 2023

Dealership Rating
Employee Rating

Representative Paul has been very helpful in the analysis of the car issues. Possible solutions were explained clearly. Thank you! More

by FUNGHO1VLN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiki N

Aug 26, 2023

Universal Mitsubishi responded

Thank you for choosing Universal Mitsubishi and its Staff to take care of your vehicles needs. We look forward to yur next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 07, 2023

Dealership Rating
Employee Rating

Great customer service Paul was very helpful the entire time and went beyond to help More

by Greg orkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Universal Mitsubishi responded

Thank you for choosing Universal Mitsubishi, Paul and his staff. I hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Aug 15, 2024

Greg orkins responded

That guy, Paul of a piece of shit I wouldn’t trust that guy to walk his child across the street freaking pedo

August 07, 2023

Dealership Rating
Employee Rating

Very accommodating and it's so easy to. please they really concerned about your problem. More

by BDOZA1977
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Universal Mitsubishi responded

Thank you, we appreciate your kind words. I ask a favor, share with me how we can improve. We'd love you earn your 5 Stars. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 06, 2023

Dealership Rating
Employee Rating

Paul (The general manager) of Mitsubishi Universal Dealership really went above and beyond with my Car’s service like no other Dealership would! I highly recommend coming here for all you Mitsubishi C More

by VICTORIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Universal Mitsubishi responded

We agree, thank you so much for your review and 5 Stars. Paul, I, appreciate it. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 06, 2023

Dealership Rating
Employee Rating

Great customer service. Good people. Service department staff are wonderful especially Paul and Armen. They are very helpful. More

by IRISGRACE1670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Aug 14, 2023

Universal Mitsubishi responded

Great.... Thank you. We appreciate your humbling words and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 05, 2023

Dealership Rating
Employee Rating

always a great service, the information is timely fast service excellent coffee thank you very much . More

by TAVOANDRES2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Aug 14, 2023

Universal Mitsubishi responded

Hi Andres, It's all about the coffee :) We truly appreciate you choosing Universal Mitsubishi and its service staff to take care of your vehicles needs. Have a wonderful day and we'll se you on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 04, 2023

Dealership Rating
Employee Rating

Best Service! Paul was extremely helpful and help this process be stress free! 10/10 for sure! Highly recommended! More

by DEREKBUTLERBOOKINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Aug 14, 2023

Universal Mitsubishi responded

Thank you so much. Your review and 5 Stars are greatly appreciated. I hope you continue choosing Universal Mitsubishi and it's service staff to take care of your vehicles needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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